ELC-VWCEC (Course Reference No: TGS-2020507634)

EFFECTIVE EMAIL WRITING

Description

Telecommuting is expected to be widely adopted in the new normal post Covid-19 lockdown. As email and instant messaging replace in-person interactions, it is essential to have a good understanding of how word choice and grammar affects tone in written messages, and how this in turn impacts workplace relations. This course teaches participants strategies for writing audience-centered email messages that promote goodwill among email correspondents.

LEARNING OUTCOMES

Course participants are expected to be able to apply the following skills in virtual workplace interactions

1. write audience-centred email messages
2. apply appropriate tone to build goodwill in email messages
3. demonstrate knowledge of using clear, concise and correct English in email messages

MODE OF TRAINING

The course adopts a blended approach that combines asynchronous e-learning with virtual facilitated workshop sessions on Zoom.

COURSE OUTLINE

Asynchronous e-learning 1

Adapting your message to your reader and purpose
Selecting the right format for routine, sensitive and persuasive emails
Understanding the importance of good email etiquette

Virtual facilitated session on Zoom (Session 1)

Improving readability in email messages
Writing effective subject lines
Using the right tone and style
Building goodwill in email messages

Asynchronous e-learning 2

Understanding the 7Cs of good writing
Clarifying common language errors in emails

Virtual facilitated session on Zoom (Session 2)

Using contemporary email language
Using correct English grammar
Employing clear and concise writing techniques
Assessment: Write a routine/sensitive/persuasive email

PRE-REQUISITES

Minimum qualification: A diploma in any discipline

COURSE DATES & TIMES

Participants are to engage in asynchronous e-learning before each virtual meeting. Asynchronous e-learning will be 3 hours in total

REGISTRATION

WHO SHOULD APPLY

Executives and professionals in managerial, supervisory and operational roles

FEES & FUNDING

	Non-Subsidized Course Fee	Singapore Citizen 39 years old or younger	Singaporean PRs	Singapore Citizen 40 years or older eligible for MCES	Enhanced Training Support for SMEs
Full Programme Fee	S$ 1360	S$ 1360	S$ 1360	S$ 1360	S$ 1360
SkillsFuture Funding Eligible for Claim Period	-	(S$952)	(S$952)	(S$952)	(S$952)
Nett Programme Fee	S$ 1360	S$ 408	S$ 408	S$ 408	S$ 408
8% GST on Nett Programme Fee	S$ 108.80	S$ 32.64	S$ 32.64	S$ 32.64	S$ 32.64
Total Nett Programme Fee Payable, Incl. GST	S$ 1468.80	S$ 440.64	S$ 440.64	S$ 440.64	S$ 440.64
Less Additional Funding if Eligible Under Various Scheme	-	-	-	(S$ 272)	(S$ 272)
Total Nett Programme Fee, Incl. GST, after additional funding from the various funding schemes	S$ 1468.80	S$ 440.64	S$ 440.64	S$ 168.64	S$ 168.64

TRAINER

Ms Anita Toh is a lecturer at the Centre for English Language Communication at the National University of Singapore. Prior to this, she spent 8 years managing an English language centre at a private university in Malaysia. For the last 20 years, she has been developing and conducting a range of English language and business communication skills courses and workshops for undergraduates and working professionals. She enjoys coaching her students and clients to enhance their writing and presentation skills to convey their thoughts, ideas and feelings more effectively, powerfully and confidently.