FAQs

You can find more information about the registration process here.

Supplier will receive an invitation email from SAP Ariba administrator. 

  • Click on "Sign up" if you do not have an SAP Ariba account and complete the questionnaire. 
  • Click on "Login" if you have an existing SAP Ariba account and complete the questionnaire.

Before proceeding, please confirm within your organization which SAP Ariba Network ID (ANID) or account should be used for NUS transactions. Kindly note that suppliers are required to use only one SAP Ariba account when transacting with NUS. A Standard account is free of charge and is sufficient for all NUS transactions.

You can register for a new SAP Ariba account or log in to your existing SAP Ariba account here.

Once you have successfully created an SAP Ariba account, you will receive a welcome email from SAP Ariba Administrator.

You need to note down the SAP Ariba Network ID (ANID) and login credentials (username and password). Use this ANID for all NUS transactions.

The trading relationship can be established from your first NUS purchase order (PO). Log in to your SAP Ariba account via the "Process Order" link provided in the PO interactive email. This action will establish the Trading Relationship Request (TRR) between your account and NUS. Refer to the user guide for more information. 

Once logged in, in the upper-right corner of the application, click [user initials] > Settings and select Customer Relationships. 

Yes, if you wish to transact with NUS, you must register with NUS as a supplier. Do fill in the request form. We will review your request, and sent you an SAP Ariba invite. Once received, click on the link provided within the email and login to your SAP Ariba account to complete the NUS questionnaire. 

Yes, it is possible to register for two SAP Ariba accounts with one email address. However, please ensure to distinguish the accounts by two different login usernames. 

This will depend on your company’s directions on procurement, payment activities and how you wish to transact with NUS. Supplier will need to manage the various accounts that the company has.

You may either:

  • Downgrade your current account to Standard account (do take note to check your current account carefully prior to raising a downgrade request via SAP Ariba Support) or
  • Create a new Standard account and with this option, you will need to manage two accounts separately.

Click here to learn more. 

If you wish to convert to Standard account, we request you to first utilize the supplier self-service “Convert to Standard account” feature within your SAP Ariba Network account.  Refer to the user guide for more information.

Please note that in the case your account is not eligible for self-service conversion, a support ticket raised by supplier is required for a downgrade request to be processed by SAP Ariba Support team. Refer to the user guide for more information. 

This is not advisable, please refer to the user guide to reset your password.  

Yes, you can use the same SAP Ariba account for NUS. Do note that if your account is an Enterprise account, there might be SAP Ariba fees while transacting with NUS, payable by supplier. Click here for more information. Hence, it is subjected to the company's review on the account type.

Please consider the change carefully with your company. You may only request for change prior to any transaction with NUS.

Yes, you can create multiple users under a single SAP Ariba account.

Each SAP Ariba account should have only one administrator. The account administrator can refer to the user guide for instructions on adding users and granting access to your internal team.

To proceed, you'll need to create a new user and assign the account administrator role to your preferred user. Refer to the user guide for more information. 

If the current administrator has left the organisation, please contact SAP Ariba Help Center for assistance with transferring the administrator's account. Refer to the user guide for more information. 

The following document is required during supplier registration:

  • Company Certificate of Corporation

Please contact NUS requestor or buyer if you need to update your banking information. 

For supplier registration inquiries, please email cposm@nus.edu.sg.

To participate in NUS business opportunities, suppliers must have a standard SAP Ariba account. Additionally, suppliers must be registered with NUS using that SAP Ariba account in order to be eligible for award and to receive a purchase order.

Please use one SAP Ariba account / ANID for all transactions with NUS. Additional users can be added under the same account to manage different functions such as invoicing and bidding.

You may refer to the user guide for more information. 

Business opportunities are listed here.  

Please refer to the user guide for more information. 

 

All submitted bids are treated as confidential and are not disclosed to other parties. Access to bid information is only granted after the official closing date and time of the event.

This depends on the specific requirements outlined in each business opportunity.

Award results for WTO-GPA covered opportunities will be published. 

At present, NUS only establishes catalogues in SAP Ariba for items that are covered under a valid contract with the University. If your company does not currently have a contract with NUS, we will not be able to set up a catalogue. Additionally, please note that all suppliers must be registered in SAP Ariba before a catalogue can be established. If you do have a valid contract in place, please contact your designated contract manager to discuss the next steps for catalogue setup.

All open procurement opportunities, including NUS-wide contracts are published on the Supplier Portal. We encourage you to regularly check the page for updates on upcoming tenders and submission details. 

All PO will be issued from SAP Ariba. You may refer to the user guide on how to view PO.

Firstly, check if a trading relationship (TRR) with NUS has been established in your SAP Ariba account. If the TRR is active, you will be able to view the PO under the Workbench.

The TRR is typically established when you receive your first NUS PO.

Upon receiving the interactive PO email, log in to your existing SAP Ariba account using the link provided in the email. This action will automatically establish the TRR.

If your account is configured to manually review and accept incoming relationship requests, the TRR will remain pending. In this case, an administrator must go to: Settings > Customer Relationships > Pending > Accept. Once accepted, NUS will appear under Current Relationships.

To view your PO in the Workbench, you can refer to the following user guides for more information:

If a user is unable to view PO or create e-invoice, please ask your account administrator to follow these steps: 

  1. The account administrator must create a sub-user account for the user and assign the necessary permissions, including at minimum the “Inbox and Order access” and “Invoice Generation”. Additional permissions may be required depending on your organization’s needs. Refer to the user guide for instructions on creating roles, assigning permissions, and managing users.
  2. The account administrator should update the email under both Electronic Order Routing and Electronic Invoice Routing. Refer to the user guide, page 16, 21 & 22 for the step-by-step instructions. 

To view the full list of POs in SAP Ariba, please expand the filter option using the search filter function. You may refer to the user guide for more information. 

If you are receiving the PO via email but are unable to view them in the Supplier Portal, this may be due to incorrect trading relationship (TRR) linkages in SAP Ariba.
In such cases, please email cposm@nus.edu.sg for further clarification.

If your setup for the SAP Ariba account is successful, it will notify the person-in-charge based on your notification’s setup.

Refer to the user guide from page 9 to 13 for the step-by-step instructions.  

You can login to the SAP Ariba to check if GR is performed. If it is not done, you can email the requester to confirm GR.

You can also set a Receipt Notification under ‘Network Settings’, refer to the user guide (page 25) for more information. 

Generally, users have to do GR within 5 working days.

Supplier must submit e-invoice for purchase order (PO) issued in SAP Ariba. Please refer to the user guide / video guide for more information. 

All suppliers using SAP Ariba must submit e-invoices through the SAP Ariba system for payment processing.

Suppliers are to follow SAP Ariba invoice creation user guide for the correct GST category and type to use.

Supplier may email to NUS AP Team at ofnap@nus.edu.sg if they require further clarification. If a supplier receives an email notification from SAP Ariba that their submitted e-invoice has been rejected, they can refer to the list of common invoice rejection error messages at this link for the appropriate follow-up actions.

SAP Ariba only allows e-invoice submission based on PO contracted amount. If there are additional cost (not catered in PO) to be invoiced, NUS purchasers shall work with the supplier on alternate billing arrangement.

NUS will issue PO as per quote, supplier can feedback to the buyer or requester to request for the PO to be changed.

Yes, supplier is able to submit e-invoice in SAP Ariba for partial GR.

Scenario #1:

  • Partial GR completed: 5 out of 10 quantity. 
  • Supplier may submit single invoice to bill 5 quantity.

Scenario #2:

  • Partial GR completed: 5 out of 10 quantity
  • Supplier may submit invoices of 2 quantity and 3 quantity separately.

Scenario #3:

  • Partial GR completed: 5 out of 10 quantity
  • Supplier will not be able to submit invoice of 6 quantity.

SAP Ariba will be using UNSPSC code. Please refer to this site for more information.

Direct purchase is mainly for Small Value Purchases but not applicable for higher value purchases. 

For SAP Ariba invoices, the 30-day payment term is calculated from the date the e-invoice is submitted in SAP Ariba (i.e. SAP Ariba e-invoice date). Suppliers are permitted to backdate the invoice date by up to 7 days. For example, if a supplier submits an e-invoice on 8 Feb, the earliest invoice date they can select is 1 Feb. 

For SAP Ariba invoices, payment will be processed to the first bank details maintained in NUS vendor records for each payment method (e.g. GIRO, TT, PayNow).

The supplier should first submit the e-invoice in SAP Ariba based on the original amount. Thereafter, the supplier may create a credit note for the discount amount under the relevant PO number in SAP Ariba. Once credit note is submitted successfully, NUS Requestors may inform NUS CPO to perform Goods Return in PO for the discount.

Alternatively, if the supplier is unable to submit credit note due to discount amount cannot be indicated in SAP Ariba, the supplier should send their internal PDF Credit Note to AP Mailbox at ofnap@nus.edu.sg for NUS AP team's processing outside of SAP Ariba.

Please refer here for the relevant contact points.

For suppliers using the SAP Ariba Network Enterprise account, the standard payment term is 30 days from the invoice date. You may click here for more information.  

To obtain support, please access the SAP Ariba Help Center through your company's SAP Ariba account. If you encounter technical issues, you can submit a support ticket, and an SAP Ariba expert will respond via your preferred contact method (email or phone). Please refer to the user guide for more information. 

The cost of using SAP Ariba depends on your account type:

Standard Account: This account is free of charge and is sufficient for transacting with NUS.

Enterprise Account: This account may incur Ariba fees when transacting with NUS, which are payable by the supplier.

You may refer to the links below for more information:

When do I have to pay to use the SAP Business Network?

Getting Started on SAP Business Network for Suppliers