Suppliers
Frequently Asked Questions
Popular FAQs
Non Purchase Order (NPO) FAQ
What are non-Purchase Order (non-PO) invoices?
Non-PO invoices are invoices for transactions that are not issued through a Purchase Order (PO). These are the invoices intended for submission via the NUS VendorConnect Portal.
How do I submit non-Purchase Order (non-PO) invoices in NUS VendorConnect Portal?
Before you can submit invoices for the entity in NUS VendorConnect Portal, your account must be tagged to its UEN/BRN via the “TAG UEN/BRN” tile.
What billing details must be included on an invoice before it is submitted to NUS?
Before submitting the invoice to NUS, please ensure that the following billing details are clearly stated on the invoice in the order shown below:
1. National University of Singapore
2. NUS Department Name (e.g., Department of Chinese Studies)
3. NUS Requestor’s Name (e.g., Asst Prof John Tan)
4. NUS Requestor’s Email Address (e.g., johntan@nus.edu.sg)
What are the required steps for a new NPO supplier before submitting an invoice to NUS?
The supplier should first liaise with the NUS Requestor and submit a request for supplier creation through the “Vendor Registration” tile in the NUS VendorConnect Portal.
Once the supplier creation has been approved and completed, the supplier can proceed to:
1. Tag its account to the company’s UEN/BRN via the “UEN/BRN” tile.
2. Upon successful tagging, the “Invoice Submission” tile will become available.
3. The supplier can then proceed to submit its NPO invoice(s) to NUS via the “Invoice Submission” tile.
What is NUS's default payment term?
NUS’s standard payment term is 30 days from the invoice date, unless otherwise specified in an agreed contractual arrangement.
How can a supplier check the status of a submitted invoice?
Suppliers can check the status of their submitted NPO invoices through the “My Active Requests” feature in the NUS VendorConnect Portal. Suppliers can also use the NUS VendorConnect Virtual Assistant available within the portal to view a summary of their submitted invoices, including the latest invoice and payment status and progress.
Alternatively, suppliers may submit an enquiry through either of the following channels:
1. NUS VendorConnect Portal: Submit the enquiry via the “Invoice/Payment Enquiries” tile; or
2. Email: Send the enquiry to ofnap@nus.edu.sg with the keyword “Query” in the email subject line.
How can suppliers submit their Statement of Accounts (SOA) to NUS?
Suppliers may submit their Statement of Accounts (SOA) by email to ofnap@nus.edu.sg, with the keyword “Query” included in the email subject line.