{"id":1152,"date":"2025-06-09T16:59:53","date_gmt":"2025-06-09T08:59:53","guid":{"rendered":"https:\/\/live-ofn-nus.pantheonsite.io\/?page_id=1152"},"modified":"2026-08-19T17:25:48","modified_gmt":"2026-08-19T09:25:48","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.nus.edu.sg\/finance\/suppliers\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1152\" class=\"elementor elementor-1152\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3007c3aa e-flex e-con-boxed e-con e-parent\" data-id=\"3007c3aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63ab0d0d elementor-widget elementor-widget-heading\" data-id=\"63ab0d0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Suppliers<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f38b266 e-flex e-con-boxed e-con e-parent\" data-id=\"1f38b266\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b3f1de4 e-grid e-con-full e-con e-child\" data-id=\"b3f1de4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5d78b95 e-con-full e-flex e-con e-child\" data-id=\"5d78b95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0c15a28 e-con-full e-flex e-con e-child\" data-id=\"0c15a28\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:50,&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky_offset_mobile&quot;:0,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2253e0e nus-sidebar-menu elementor-widget elementor-widget-wp-widget-nav_menu\" data-id=\"2253e0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-nav_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"menu-supplier-faq-sidebar-menu-container\" aria-label=\"Menu\"><ul id=\"menu-supplier-faq-sidebar-menu\" class=\"menu\"><li id=\"menu-item-1157\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1157\"><a aria-expanded=\"false\" href=\"https:\/\/www.nus.edu.sg\/finance\/suppliers\/frequently-asked-questions\/\" class=\"menu-link\">Frequently Asked<br>Questions<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-1182\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1182\"><a href=\"https:\/\/www.nus.edu.sg\/finance\/suppliers\/frequently-asked-questions\/smartbuy-purchase-order-faq\/\" class=\"menu-link\">Smartbuy Purchase Order FAQ<\/a><\/li>\n\t<li id=\"menu-item-1181\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1181\"><a href=\"https:\/\/www.nus.edu.sg\/finance\/suppliers\/frequently-asked-questions\/non-po-faq\/\" class=\"menu-link\">Non Purchase Order FAQ<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81c6327 e-con-full e-flex e-con e-child\" data-id=\"81c6327\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-efe1d41 e-con-full e-flex e-con e-child\" data-id=\"efe1d41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfccea1 expand-all elementor-widget elementor-widget-button\" data-id=\"bfccea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Expand all<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b19fc61 collapse-all elementor-widget elementor-widget-button\" data-id=\"b19fc61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Collapse all<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2488f06f elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2488f06f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff45e55 elementor-widget elementor-widget-heading\" data-id=\"ff45e55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Popular FAQs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3440114f popular-faq-links elementor-widget elementor-widget-text-editor\" data-id=\"3440114f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"#smartbuy-2\">How do I set up legal profile\/ create a GST profile for Singapore registered supplier in Ariba?<\/a><\/li><li><a href=\"#smartbuy-3\">What should I do when I am unable to find the relevant POs in Ariba to submit the e-invoice?<\/a><\/li><li><a href=\"#smartbuy-4\">What GST tax category and GST type should I select during e-invoice submission in Ariba?<\/a><\/li><li><a href=\"#non-po-2\">What is the proper billing details before submitting to NUS AP mailbox?<\/a><\/li><li><a href=\"#non-po-4\">What information is needed for new supplier to bill NUS invoice?<\/a><\/li><li><a href=\"#non-po-6\">How can supplier check the payment status of an invoice?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4234117a e-con-full e-flex e-con e-child\" data-id=\"4234117a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5d2682 elementor-widget elementor-widget-heading\" data-id=\"f5d2682\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Smartbuy Purchase Order FAQ<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a53b48c elementor-widget__width-inherit faq-accordion elementor-widget elementor-widget-n-accordion\" data-id=\"6a53b48c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1780\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1780\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Since Ariba is an automated platform, are any further actions required from me after I have been notified that the Goods Receipt (GR) has been completed? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1780\" class=\"elementor-element elementor-element-b095060 e-con-full e-flex e-con e-child\" data-id=\"b095060\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-610707b elementor-widget elementor-widget-text-editor\" data-id=\"610707b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, suppliers are required to submit e-invoices through Ariba. For more information, please refer to the link provided <a href=\"https:\/\/nus.edu.sg\/suppliers\/other-resources\/supplier-resources\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"smartbuy-2\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"smartbuy-2\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I set up legal profile\/ create a GST profile for Singapore registered supplier in Ariba? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"smartbuy-2\" class=\"elementor-element elementor-element-35a07af8 e-con-full e-flex e-con e-child\" data-id=\"35a07af8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5309bd elementor-widget elementor-widget-text-editor\" data-id=\"c5309bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All local suppliers are required to submit their legal profile in Ariba. For guidance, please refer to the user guide or video tutorial.<\/p><p>Please click <a href=\"https:\/\/www.nus.edu.sg\/suppliers\/other-resources\/supplier-resources\" target=\"_blank\" rel=\"noopener\">here<\/a> for more information<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"smartbuy-3\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"smartbuy-3\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do when I am unable to find the relevant POs in Ariba to submit the e-invoice? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"smartbuy-3\" class=\"elementor-element elementor-element-65f1d481 e-con-full e-flex e-con e-child\" data-id=\"65f1d481\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44331e0 elementor-widget elementor-widget-text-editor\" data-id=\"44331e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You need to expand the filtering function to view full list of invoices in Ariba. Refer to the &#8220;How to filter search function&#8221; for reference. If you are unable to view POs in Supplier Portal even though you have been receiving Ariba POs, this could be due to incorrect TRR linkages in Ariba. Supplier or NUS Requestors to email CPO team at <a href=\"mailto:cposuppliers@nus.edu.sg\">cposuppliers@nus.edu.sg<\/a> for clarification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"smartbuy-4\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"smartbuy-4\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What GST tax category and GST type should I select during e-invoice submission in Ariba? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"smartbuy-4\" class=\"elementor-element elementor-element-2ccba6a e-flex e-con-boxed e-con e-child\" data-id=\"2ccba6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9469fb elementor-widget elementor-widget-text-editor\" data-id=\"c9469fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I9 &#8211; For local GST registered supplier<br \/>IE &#8211; Oversea or Non GST registered supplier<\/p><p>Suppliers should refer to the Ariba Invoice Creation User Guide to ensure the correct GST category and type are selected. For further information, please consult the guide.<\/p><p>For more information, click <a href=\"https:\/\/www.nus.edu.sg\/suppliers\/docs\/default-source\/default-document-library\/supplier-resources\/user-guide-for-po-invoice-related\/how-to-create-invoice-and-credit-note.pdf?Status=Master&amp;sfvrsn=3245b4c6_5\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1784\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1784\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do if I am unable to submit an e-invoice in Ariba and the Ariba Invoice Creation Guide does not provide a solution? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1784\" class=\"elementor-element elementor-element-4d04757 e-flex e-con-boxed e-con e-child\" data-id=\"4d04757\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60ae80e elementor-widget elementor-widget-text-editor\" data-id=\"60ae80e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Suppliers may contact the requestor to verify the status of goods receipts or reach out to the NUS Accounts Payable Team at <a href=\"mailto:ofnap@nus.edu.sg\">ofnap@nus.edu.sg<\/a> for further clarification. If a supplier receives an email notification from Ariba indicating that an e-invoice has been rejected, they may consult the list of common invoice rejection error messages provided in this link for guidance on the appropriate follow-up actions.<\/p><p>For more information, click <a href=\"https:\/\/www.nus.edu.sg\/suppliers\/docs\/default-source\/default-document-library\/supplier-resources\/user-guide-for-po-invoice-related\/ariba-invoice-submission-common-interface-errors.pdf?sfvrsn=b6b026f0_5\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1785\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1785\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> There are additional charges incurred by NUS (e.g. shipping \/ handling fees, additional charges), but these charges are not catered in PO. How do I submit the e-invoice in Ariba for these additional charges? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1785\" class=\"elementor-element elementor-element-a9c9cf9 e-flex e-con-boxed e-con e-child\" data-id=\"a9c9cf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c0cab4 elementor-widget elementor-widget-text-editor\" data-id=\"2c0cab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ariba only allows e-invoice submission based on PO contracted amount. If there are additional cost (not catered in PO) to be invoiced, Supplier shall work with NUS requestor on alternate solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1786\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1786\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I ensure that the Goods Receipt Notice (GRN) is processed on time? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1786\" class=\"elementor-element elementor-element-48473f4 e-flex e-con-boxed e-con e-child\" data-id=\"48473f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa5e6d3 elementor-widget elementor-widget-text-editor\" data-id=\"fa5e6d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Supplier can email the requestor to confirm good receipt is completed before proceeding to submit invoice in Ariba.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1787\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1787\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I submit invoice for partial Goods Receipt (GR), or only upon full GR in Ariba PO? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1787\" class=\"elementor-element elementor-element-1f70bea e-flex e-con-boxed e-con e-child\" data-id=\"1f70bea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed1f8a6 elementor-widget elementor-widget-text-editor\" data-id=\"ed1f8a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, supplier is able to submit invoice in Ariba for partial Goods Receipt (GR).<\/p><p><span style=\"text-decoration: underline;\"><strong>Scenario #1:<\/strong><\/span><\/p><p>Partial GR completed: 5 out of 10 quantity.<br \/>Supplier may submit single invoice to bill 5 quantity.<\/p><p><span style=\"text-decoration: underline;\"><strong>Scenario #2:<\/strong><\/span><\/p><p>Partial GR completed: 5 out of 10 quantity<br \/>Supplier may submit invoices of 2 quantity and 3 quantity separately.<\/p><p><span style=\"text-decoration: underline;\"><strong>Scenario #3:<\/strong><\/span><\/p><p>Partial GR completed: 5 out of 10 quantity<br \/>Supplier will not be able to submit invoice of 6 quantity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1788\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1788\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do NUS compute the payment terms from the Invoice date? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1788\" class=\"elementor-element elementor-element-62b1268 e-flex e-con-boxed e-con e-child\" data-id=\"62b1268\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d33b834 elementor-widget elementor-widget-text-editor\" data-id=\"d33b834\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For Ariba invoices, 30 days payment terms is based on the Ariba invoice submission date (i.e. Ariba invoice date). Ariba allows Supplier to backdate the Ariba invoice date up to 7 days from the Ariba invoice date. (E.g. If Supplier submit invoice in Ariba on 8 Feb, they can only select Ariba invoice date backdated up to 1 Feb)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1789\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1789\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I manage and maintain my organization's bank details in Ariba (applicable until 31 Aug 2026)? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1789\" class=\"elementor-element elementor-element-52f0c6a e-flex e-con-boxed e-con e-child\" data-id=\"52f0c6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11e228c elementor-widget elementor-widget-text-editor\" data-id=\"11e228c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW248140626 BCX8\" lang=\"EN-SG\" xml:lang=\"EN-SG\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW248140626 BCX8\">For Supplier to Add\/Update Bank Details<\/span><\/span><\/p><p>Please click <a href=\"https:\/\/nusit-dwpgp.onbmc.com\/dwp\/rest\/share\/OJSXG33VOJRWKVDZOBST2U2CL5IVKRKTKREU6TSOIFEVERJGORSW4YLOOREWIPKBI5DUGV2BHBJEONKLGJKUCVCHINFUYSKUI5BUWTCJKBLUOQZGOJSXG33VOJRWKSLEHUYTMMZXEZRW63TUMV4HIVDZOBST2Q2BKRAUYT2HL5EE6TKF\" target=\"_blank\" rel=\"noopener\">here<\/a> and tick accept, there after please complete <a href=\"https:\/\/www.nus.edu.sg\/finance\/wp-content\/uploads\/2026\/02\/Form-Z-Supplier-Change-Extend-Request-Organisation.xlsx\" target=\"_blank\" rel=\"noopener\"><strong>form<\/strong> <strong>Z<\/strong><\/a> and submit the form together with bank supporting documents to\u202f<a href=\"mailto:ofn_scmdm@nus.edu.sg\">ofn_scmdm@nus.edu.sg<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-17810\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-17810\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I manage and maintain my organization's bank details in Ariba from 31 Aug 2026 onwards? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-17810\" class=\"elementor-element elementor-element-630510d e-flex e-con-boxed e-con e-child\" data-id=\"630510d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba748d0 elementor-widget elementor-widget-text-editor\" data-id=\"ba748d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Q: What is OFN FSS SC MDM Team?<\/strong><br \/><strong style=\"font-size: 16px;\">A:<\/strong><span style=\"font-size: 16px;\"> The OFN FSS SC MDM Team refers to the Office of Finance, Finance Shared Services, Supplier and Customer Master Data Management (SC MDM) Team. The team is responsible for reviewing supplier bank account information in Ariba system, and providing support for related enquiries.<\/span><\/p><p><strong>Q: Who can I reach out to for Ariba Bank related enquiry?<\/strong><br \/><strong>A:<\/strong> For bank-related clarification, please submit an Enquiry via <a href=\"mailto:https:\/\/nusit-dwpgp.onbmc.com\/dwp\/rest\/share\/OJSXG33VOJRWKVDZOBST2U2CL5IVKRKTKREU6TSOIFEVERJGORSW4YLOOREWIPKBI5DUGV2BHBJEONKLGJKUCVCHINFUYSKUI5BUWTCJKBLUOQZGOJSXG33VOJRWKSLEHUYTMMZXEZRW63TUMV4HIVDZOBST2Q2BKRAUYT2HL5EE6TKF\">Supplier external portal<\/a>\u00a0 to contact OFN FSS SC MDM Team for assistance<\/p><p><strong>Q: Can I view the bank details maintained before 31<sup>st<\/sup> Aug 2026?<\/strong><br \/><strong>A:<\/strong> No, the bank details maintained through the old process are not visible in Ariba. Please contact OFN SC MDM team for assistance to view the details. If change is required, OFN SC MDM team will trigger a Bank Questionnaire to Supplier via Ariba for self-help update.<\/p><p><strong>Q: How do I view the bank details for my organization?<\/strong><br \/><strong>A:<\/strong> Please take note, only the bank details collected from 31<sup>st<\/sup> Aug 2026 are visible through Ariba login. Suppliers can view the details by selecting the respective questionnaires to view the details<\/p><p><strong>Q: Can I revise the bank details into a different payment method via \u201cRevise Response\u201d button? <\/strong><br \/><strong>A:<\/strong> No,\u00a0 the <strong>Revise Response<\/strong> function can only be used to update bank details for the same payment method. To add or switch to a different payment method, please reach out the OFN SC MDM team via <a href=\"https:\/\/nusit-dwpgp.onbmc.com\/dwp\/rest\/share\/OJSXG33VOJRWKVDZOBST2U2CL5IVKRKTKREU6TSOIFEVERJGORSW4YLOOREWIPKBI5DUGV2BHBJEONKLGJKUCVCHINFUYSKUI5BUWTCJKBLUOQZGOJSXG33VOJRWKSLEHUYTMMZXEZRW63TUMV4HIVDZOBST2Q2BKRAUYT2HL5EE6TKF\">Supplier external portal<\/a>\u00a0 to trigger a new questionnaire to fill in the new payment method with details<\/p><p><strong>Q: What are the payment methods to be used?<\/strong><br \/><strong>A: \u00a0<\/strong>\u00a0 There are three standard payment methods available:<\/p><ul><li><strong>[G] GIRO<\/strong> &#8211;<strong> Local Transfer<\/strong> for SGD currency.<\/li><li><strong>[C] Telegraphic Transfer<\/strong> for any telegraphic transfer to Banks located outside of Singapore OR to Singapore Banks but in currency other than SGD.<\/li><li><strong>[F] PayNow Fast<\/strong> for local bank payment via PayNow.<\/li><\/ul><p><strong>Q: How do I update my bank details for payment processing?<\/strong><br \/><strong>A:<\/strong> Log in to Ariba and access the <strong>Bank Information Questionnaire<\/strong>. Select <strong>Revise Response<\/strong>, update the bank details, attach the required supporting documents, and submit the questionnaire for approval. Once approved, the updated bank details will be reflected in the payment system<\/p><p><strong>Q: What happens after I submit my bank details?<\/strong><br \/><strong>A:<\/strong> The submitted bank details will be reviewed by OFN FSS SC MDM Team. Once approved, the information will be automatically updated in the backend SAP system, and you will receive an email notification.<\/p><p><strong>Q: What if I do not complete the Bank Information Questionnaire?<\/strong><br \/><strong>A:<\/strong> Reminder emails will be sent every 7 days until the questionnaire reaches its expiry date<\/p><p><strong>Q: Can multiple contacts within my organization receive the Bank Information Questionnaire?<\/strong><br \/><strong>A:<\/strong> Yes. The Bank Information Questionnaire notification is sent to all email contacts registered under the supplier&#8217;s Organization Profile in Ariba<\/p><p>Please refer to the <a href=\"https:\/\/www.nus.edu.sg\/finance\/wp-content\/uploads\/2026\/08\/SC-MDM_Ariba-Supplier-Bank-Collection-User-Guide.pdf\"> <strong>user guide<\/strong><\/a><strong> covering relevant scenarios to update bank account details in Ariba.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-17811\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-17811\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> If I have multiple TT bank accounts (with different currency) maintained in NUS Supplier records, how do I input my intended bank information during e-invoice submission (especially for foreign currency payment)? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-17811\" class=\"elementor-element elementor-element-b5e335a e-flex e-con-boxed e-con e-child\" data-id=\"b5e335a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78cff61 elementor-widget elementor-widget-text-editor\" data-id=\"78cff61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For suppliers with multiple currencies bank accounts maintained in NUS Supplier records, upon Ariba invoice submission, please email to NUS AP at <a href=\"mailto:ofnap@nus.edu.sg\">ofnap@nus.edu.sg<\/a> with keyword &#8220;Enquiry&#8221; indicated in the email subject title to check\/add\/amend the correct bank account for payment processing.<\/p><p>Note: Please indicate the PO number\/Invoice number in your request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-17812\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-17812\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Who can I reach out to when I encounter other issues? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-17812\" class=\"elementor-element elementor-element-ca7bd13 e-flex e-con-boxed e-con e-child\" data-id=\"ca7bd13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dea8cda elementor-widget elementor-widget-text-editor\" data-id=\"dea8cda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please refer <a href=\"https:\/\/www.nus.edu.sg\/suppliers\/about-us\/contact-us\" target=\"_blank\" rel=\"noopener\">here<\/a> for the relevant contact points.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-17813\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"14\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-17813\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Whom should a supplier contact if they have forgotten their password or username? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-17813\" class=\"elementor-element elementor-element-892197d e-flex e-con-boxed e-con e-child\" data-id=\"892197d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad75f52 elementor-widget elementor-widget-text-editor\" data-id=\"ad75f52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Click <a href=\"https:\/\/help.sap.com\/docs\/sap-business-network-for-trading-partners\/managing-your-user-account\/how-to-retrieve-forgotten-password\" target=\"_blank\" rel=\"noopener\">here<\/a> to resolve the password or username issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-17814\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"15\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-17814\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does a new Ariba user access the Ariba Portal for the first time? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-17814\" class=\"elementor-element elementor-element-40c28e3 e-flex e-con-boxed e-con e-child\" data-id=\"40c28e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6175cc8 elementor-widget elementor-widget-text-editor\" data-id=\"6175cc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Click <a href=\"https:\/\/service.ariba.com\/Authenticator.aw\/ad\/ssoIDP\" target=\"_blank\" rel=\"noopener\">here<\/a> to login Ariba portal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Since Ariba is an automated platform, are any further actions required from me after I have been notified that the Goods Receipt (GR) has been completed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, suppliers are required to submit e-invoices through Ariba. For more information, please refer to the link provided here.\"}},{\"@type\":\"Question\",\"name\":\"How do I set up legal profile\\\/ create a GST profile for Singapore registered supplier in Ariba?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"All local suppliers are required to submit their legal profile in Ariba. For guidance, please refer to the user guide or video tutorial.Please click here for more information\"}},{\"@type\":\"Question\",\"name\":\"What should I do when I am unable to find the relevant POs in Ariba to submit the e-invoice?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You need to expand the filtering function to view full list of invoices in Ariba. Refer to the &#8220;How to filter search function&#8221; for reference. If you are unable to view POs in Supplier Portal even though you have been receiving Ariba POs, this could be due to incorrect TRR linkages in Ariba. Supplier or NUS Requestors to email CPO team at cposuppliers@nus.edu.sg for clarification.\"}},{\"@type\":\"Question\",\"name\":\"What GST tax category and GST type should I select during e-invoice submission in Ariba?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"I9 &#8211; For local GST registered supplierIE &#8211; Oversea or Non GST registered supplierSuppliers should refer to the Ariba Invoice Creation User Guide to ensure the correct GST category and type are selected. For further information, please consult the guide.For more information, click here.\"}},{\"@type\":\"Question\",\"name\":\"What should I do if I am unable to submit an e-invoice in Ariba and the Ariba Invoice Creation Guide does not provide a solution?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Suppliers may contact the requestor to verify the status of goods receipts or reach out to the NUS Accounts Payable Team at ofnap@nus.edu.sg for further clarification. If a supplier receives an email notification from Ariba indicating that an e-invoice has been rejected, they may consult the list of common invoice rejection error messages provided in this link for guidance on the appropriate follow-up actions.For more information, click here.\"}},{\"@type\":\"Question\",\"name\":\"There are additional charges incurred by NUS (e.g. shipping \\\/ handling fees, additional charges), but these charges are not catered in PO. How do I submit the e-invoice in Ariba for these additional charges?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ariba only allows e-invoice submission based on PO contracted amount. If there are additional cost (not catered in PO) to be invoiced, Supplier shall work with NUS requestor on alternate solutions.\"}},{\"@type\":\"Question\",\"name\":\"How do I ensure that the Goods Receipt Notice (GRN) is processed on time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Supplier can email the requestor to confirm good receipt is completed before proceeding to submit invoice in Ariba.\"}},{\"@type\":\"Question\",\"name\":\"Can I submit invoice for partial Goods Receipt (GR), or only upon full GR in Ariba PO?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, supplier is able to submit invoice in Ariba for partial Goods Receipt (GR).Scenario #1:Partial GR completed: 5 out of 10 quantity.Supplier may submit single invoice to bill 5 quantity.Scenario #2:Partial GR completed: 5 out of 10 quantitySupplier may submit invoices of 2 quantity and 3 quantity separately.Scenario #3:Partial GR completed: 5 out of 10 quantitySupplier will not be able to submit invoice of 6 quantity.\"}},{\"@type\":\"Question\",\"name\":\"How do NUS compute the payment terms from the Invoice date?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For Ariba invoices, 30 days payment terms is based on the Ariba invoice submission date (i.e. Ariba invoice date). Ariba allows Supplier to backdate the Ariba invoice date up to 7 days from the Ariba invoice date. (E.g. If Supplier submit invoice in Ariba on 8 Feb, they can only select Ariba invoice date backdated up to 1 Feb)\"}},{\"@type\":\"Question\",\"name\":\"How can I manage and maintain my organization's bank details in Ariba (applicable until 31 Aug 2026)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For Supplier to Add\\\/Update Bank DetailsPlease click here and tick accept, there after please complete form Z and submit the form together with bank supporting documents to\\u202fofn_scmdm@nus.edu.sg\"}},{\"@type\":\"Question\",\"name\":\"How can I manage and maintain my organization's bank details in Ariba from 31 Aug 2026 onwards?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Q: What is OFN FSS SC MDM Team?A: The OFN FSS SC MDM Team refers to the Office of Finance, Finance Shared Services, Supplier and Customer Master Data Management (SC MDM) Team. The team is responsible for reviewing supplier bank account information in Ariba system, and providing support for related enquiries.Q: Who can I reach out to for Ariba Bank related enquiry?A: For bank-related clarification, please submit an Enquiry via Supplier external portal\\u00a0 to contact OFN FSS SC MDM Team for assistanceQ: Can I view the bank details maintained before 31st Aug 2026?A: No, the bank details maintained through the old process are not visible in Ariba. Please contact OFN SC MDM team for assistance to view the details. If change is required, OFN SC MDM team will trigger a Bank Questionnaire to Supplier via Ariba for self-help update.Q: How do I view the bank details for my organization?A: Please take note, only the bank details collected from 31st Aug 2026 are visible through Ariba login. Suppliers can view the details by selecting the respective questionnaires to view the detailsQ: Can I revise the bank details into a different payment method via \\u201cRevise Response\\u201d button? A: No,\\u00a0 the Revise Response function can only be used to update bank details for the same payment method. To add or switch to a different payment method, please reach out the OFN SC MDM team via Supplier external portal\\u00a0 to trigger a new questionnaire to fill in the new payment method with detailsQ: What are the payment methods to be used?A: \\u00a0\\u00a0 There are three standard payment methods available:[G] GIRO &#8211; Local Transfer for SGD currency.[C] Telegraphic Transfer for any telegraphic transfer to Banks located outside of Singapore OR to Singapore Banks but in currency other than SGD.[F] PayNow Fast for local bank payment via PayNow.Q: How do I update my bank details for payment processing?A: Log in to Ariba and access the Bank Information Questionnaire. Select Revise Response, update the bank details, attach the required supporting documents, and submit the questionnaire for approval. Once approved, the updated bank details will be reflected in the payment systemQ: What happens after I submit my bank details?A: The submitted bank details will be reviewed by OFN FSS SC MDM Team. Once approved, the information will be automatically updated in the backend SAP system, and you will receive an email notification.Q: What if I do not complete the Bank Information Questionnaire?A: Reminder emails will be sent every 7 days until the questionnaire reaches its expiry dateQ: Can multiple contacts within my organization receive the Bank Information Questionnaire?A: Yes. The Bank Information Questionnaire notification is sent to all email contacts registered under the supplier&#8217;s Organization Profile in AribaPlease refer to the  user guide covering relevant scenarios to update bank account details in Ariba.\"}},{\"@type\":\"Question\",\"name\":\"If I have multiple TT bank accounts (with different currency) maintained in NUS Supplier records, how do I input my intended bank information during e-invoice submission (especially for foreign currency payment)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For suppliers with multiple currencies bank accounts maintained in NUS Supplier records, upon Ariba invoice submission, please email to NUS AP at ofnap@nus.edu.sg with keyword &#8220;Enquiry&#8221; indicated in the email subject title to check\\\/add\\\/amend the correct bank account for payment processing.Note: Please indicate the PO number\\\/Invoice number in your request.\"}},{\"@type\":\"Question\",\"name\":\"Who can I reach out to when I encounter other issues?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Please refer here for the relevant contact points.\"}},{\"@type\":\"Question\",\"name\":\"Whom should a supplier contact if they have forgotten their password or username?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Click here to resolve the password or username issue.\"}},{\"@type\":\"Question\",\"name\":\"How does a new Ariba user access the Ariba Portal for the first time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Click here to login Ariba portal.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d941716 e-con-full e-flex e-con e-child\" data-id=\"d941716\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70ac507 elementor-widget elementor-widget-heading\" data-id=\"70ac507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Non Purchase Order FAQ<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67275b9 elementor-widget__width-inherit faq-accordion elementor-widget elementor-widget-n-accordion\" data-id=\"67275b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1080\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1080\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How many invoices are we able to submit? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1080\" class=\"elementor-element elementor-element-bc0c5f5 e-con-full e-flex e-con e-child\" data-id=\"bc0c5f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b43827d elementor-widget elementor-widget-text-editor\" data-id=\"b43827d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Supplier must only submit 1\u202finvoice\u202fper email to NUS mailbox (<a href=\"mailto:ofnap@nus.edu.sg\">ofnap@nus.edu.sg<\/a>) with email subject header.<\/p><p><span style=\"text-decoration: underline;\"><strong>NPO Invoice Sample:<\/strong><\/span><\/p><p>For supplier required to submit NPO invoice, please key in the keyword \u201cNon-PO Invoice: \u201cNPO\u201d or \u201cNon-PO\u201d in the email subject header.<\/p><p><strong>Reminder:<\/strong>\u202fPlease do not to submit same invoice set to NUS requestor to avoid duplicate invoice processed for payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"non-po-2\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"non-po-2\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is the proper billing details before submitting to NUS AP mailbox? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"non-po-2\" class=\"elementor-element elementor-element-1f9aa56 e-con-full e-flex e-con e-child\" data-id=\"1f9aa56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb83707 elementor-widget elementor-widget-text-editor\" data-id=\"fb83707\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ensure that Invoice has the following details are in order:<\/p><ol><li>National University of Singapore<\/li><li>NUS\u2019 Department Name (e.g. \u201cDepartment of Chinese Studies\u201d)<\/li><li>Requestor\u2019s Name (e.g. Asst Prof John Tan)<\/li><li>Requestor\u2019s email address (e.g. johntan@nus.edu.sg)<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1082\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1082\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I submit Ariba invoice into NUS mailbox? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1082\" class=\"elementor-element elementor-element-171dd17 e-con-full e-flex e-con e-child\" data-id=\"171dd17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6dc284 elementor-widget elementor-widget-text-editor\" data-id=\"b6dc284\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, Ariba invoices should be submitted under Ariba network.<br \/>For more information, please click <a href=\"https:\/\/www.nus.edu.sg\/suppliers\/other-resources\/supplier-resources\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"non-po-4\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"non-po-4\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What information is needed for new supplier to bill NUS invoice? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"non-po-4\" class=\"elementor-element elementor-element-282bfd4 e-flex e-con-boxed e-con e-child\" data-id=\"282bfd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8f124f elementor-widget elementor-widget-text-editor\" data-id=\"e8f124f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As a new supplier, please liaise with the NUS requestor to ensure all the relevant details for supplier creation are submitted completely before the invoice billing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1084\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1084\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is NUS standard Payment Term? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1084\" class=\"elementor-element elementor-element-57d387a e-flex e-con-boxed e-con e-child\" data-id=\"57d387a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f35b319 elementor-widget elementor-widget-text-editor\" data-id=\"f35b319\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>NUS general payment term should be 30 days (PT30) unless specific agreement are made.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"non-po-6\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"non-po-6\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can supplier check the payment status of an invoice? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"non-po-6\" class=\"elementor-element elementor-element-20df18c e-flex e-con-boxed e-con e-child\" data-id=\"20df18c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c03471 elementor-widget elementor-widget-text-editor\" data-id=\"9c03471\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If there are any issues regarding payment status of the invoice, supplier can submit an email query to <a href=\"mailto:ofnap@nus.edu.sg\">ofnap@nus.edu.sg<\/a> and input keyword AP-Related Queries: \u201cQuery\u201d, \u201cQueries\u201d or \u201cEnquiry\u201d in email subject title.<\/p><p>Alternatively, supplier can contact general helpdesk hotline <a href=\"tel:+6565168238\">(65) 6516 8238<\/a> and then press 1 for AP.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1086\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1086\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the different type of PO invoices issued by NUS? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1086\" class=\"elementor-element elementor-element-0aaabaa e-flex e-con-boxed e-con e-child\" data-id=\"0aaabaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee6659 elementor-widget elementor-widget-text-editor\" data-id=\"6ee6659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>SESAMi PO Invoices:<\/strong><br \/>SESAMi PO invoices are identified by PO numbers starting with \u201c5\u201d or \u201c7\u201d. These invoices should be submitted to the AP mailbox. Kindly ensure that the email subject line includes the keyword \u201cPO Invoice (SESAMi): NUS PO\u201d or \u201cNUS-PO\u201d.<\/p><p><strong>Ariba PO Invoices:<\/strong><br \/>Ariba PO invoices are identified by PO numbers starting with \u201c8\u201d. Please note that these invoices should not be submitted to the AP mailbox.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1087\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1087\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How will supplier submit the SOA? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1087\" class=\"elementor-element elementor-element-5298b59 e-flex e-con-boxed e-con e-child\" data-id=\"5298b59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c4fc0 elementor-widget elementor-widget-text-editor\" data-id=\"f1c4fc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please send an email to OFN AP mailbox (<a href=\"mailto:ofnap@nus.edu.sg\">ofnap@nus.edu.sg<\/a>).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1088\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1088\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> For urgent cases relating to accounts payable, who should the supplier contact? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1088\" class=\"elementor-element elementor-element-e4d4608 e-flex e-con-boxed e-con e-child\" data-id=\"e4d4608\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd97e00 elementor-widget elementor-widget-text-editor\" data-id=\"fd97e00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Supplier can contact the general helpdesk hotline <a href=\"tel:+6565168238\">(65) 6516 8238<\/a> and then press 1 for AP.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How many invoices are we able to submit?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Supplier must only submit 1\\u202finvoice\\u202fper email to NUS mailbox (ofnap@nus.edu.sg) with email subject header.NPO Invoice Sample:For supplier required to submit NPO invoice, please key in the keyword \\u201cNon-PO Invoice: \\u201cNPO\\u201d or \\u201cNon-PO\\u201d in the email subject header.Reminder:\\u202fPlease do not to submit same invoice set to NUS requestor to avoid duplicate invoice processed for payment.\"}},{\"@type\":\"Question\",\"name\":\"What is the proper billing details before submitting to NUS AP mailbox?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ensure that Invoice has the following details are in order:National University of SingaporeNUS\\u2019 Department Name (e.g. \\u201cDepartment of Chinese Studies\\u201d)Requestor\\u2019s Name (e.g. Asst Prof John Tan)Requestor\\u2019s email address (e.g. johntan@nus.edu.sg)\"}},{\"@type\":\"Question\",\"name\":\"Can I submit Ariba invoice into NUS mailbox?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, Ariba invoices should be submitted under Ariba network.For more information, please click here.\"}},{\"@type\":\"Question\",\"name\":\"What information is needed for new supplier to bill NUS invoice?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"As a new supplier, please liaise with the NUS requestor to ensure all the relevant details for supplier creation are submitted completely before the invoice billing.\"}},{\"@type\":\"Question\",\"name\":\"What is NUS standard Payment Term?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"NUS general payment term should be 30 days (PT30) unless specific agreement are made.\"}},{\"@type\":\"Question\",\"name\":\"How can supplier check the payment status of an invoice?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If there are any issues regarding payment status of the invoice, supplier can submit an email query to ofnap@nus.edu.sg and input keyword AP-Related Queries: \\u201cQuery\\u201d, \\u201cQueries\\u201d or \\u201cEnquiry\\u201d in email subject title.Alternatively, supplier can contact general helpdesk hotline (65) 6516 8238 and then press 1 for AP.\"}},{\"@type\":\"Question\",\"name\":\"What are the different type of PO invoices issued by NUS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"SESAMi PO Invoices:SESAMi PO invoices are identified by PO numbers starting with \\u201c5\\u201d or \\u201c7\\u201d. 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What GST tax category and GST type should I [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1118,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1152","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.nus.edu.sg\/finance\/wp-json\/wp\/v2\/pages\/1152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nus.edu.sg\/finance\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nus.edu.sg\/finance\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nus.edu.sg\/finance\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nus.edu.sg\/finance\/wp-json\/wp\/v2\/comments?post=1152"}],"version-history":[{"count":160,"href":"https:\/\/www.nus.edu.sg\/finance\/wp-json\/wp\/v2\/pages\/1152\/revisions"}],"predecessor-version":[{"id":3663,"href":"https:\/\/www.nus.edu.sg\/finance\/wp-json\/wp\/v2\/pages\/1152\/revisions\/3663"}],"up":[{"embeddable":true,"href":"https:\/\/www.nus.edu.sg\/finance\/wp-json\/wp\/v2\/pages\/1118"}],"wp:attachment":[{"href":"https:\/\/www.nus.edu.sg\/finance\/wp-json\/wp\/v2\/media?parent=1152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}