|
Frequently Asked Questions Q1: I am unable to access my AlumMAIL after migration and have received the message below: You're currently signed in as xxxxxxxx@alumni.nus.edu.sg. Please sign out, then sign in to Outlook Web App with the account you used to read your organisation's email. A1: Do not access your AlumMAIL from www.outlook.com anymore. This function has been disabled after migration. Please access your AlumMAIL from https://alummail.nus.edu.sg instead. If you have bookmarked www.outlook.com to login to AlumMAIL, please update your bookmark.
Q2: I encountered an error when I tried to change password after I logged in from Office 365. Why?
A2: Do not change your password after you have accessed your email. Password change function is located on the main landing page located here.
Q3: Am I able to reset my password myself? A3: If you have forgotten your password, you may click ‘Reset Password’ at the landing page here.
System
will prompt you to enter your personal details for the reset of password. Using mobile device browser: After entering your details successfully, you will receive an OTP to your registered mobile number(Singapore numbers only) to proceed with the reset of password.
Q4: When I tried to login, I saw the message "Your password has expired. Type your updated password and try again.", what does that mean?
A4: Your password has expired and are required to be changed. You can do so by either changing your password or resetting your password.
Q5: How do I configure AlumMAIL on my mobile devices? A5: You may check the ‘Mobile Mail FAQ’ located at the landing page for the configuration of AlumMAIL on your mobile phone. We support all mobile devices ranging from iPhone, Android ,Window Phone and Blackberry. Configuration settings required: Incoming mail server: pod51003.outlook.com Outgoing mail server: pod51003.outlook.com Domain: alumni.nus.edu.sg If you are trying to configure AlumMAIL using POP / IMAP Access, below are the possible server settings:
Q6: How do I forward my emails from my AlumMAIL/lifelong email account to my personal email account such as Yahoo or Google? A6: Please follow the screenshots below:-
Click
on ‘Keep a copy of forwarding messages’ if you want to have a copy of the email in your AlumMAIL inbox.
Q7: Does signing up for an AlumMAIL account qualify me for the privileges of the AlumNUS card? A7: No, all alumni have to apply for an AlumNUS card if they would like the privileges it entails. Please email alumnuscard@alumni.nus.edu.sg to apply for one.
Q8: How do I update my particulars to continue receiving E-newsletters / The AlumNUS (magazine) from the University? A8: Please email to oarbox25@nus.edu.sg for your enquiries to be attended or you can visit http://alumnet.nus.edu.sg/updatemyparticulars to submit your subscription preferences.
Q9: I am an exchange student of NUS. Do I qualify for AlumMAIL? A9: NUS has decided to stop exchange students whom graduated after 31 December 2012 to sign up for AlumMAIL
FAQ for Alumni Graduated on/after 1st July 2013. Q1: I graduated before 1 July 2013 and am unable to sign up for an AlumMAIL account. Why? A1: Please email to alummail@nus.edu.sg with your Full Name, Date of Birth and NRIC/FIN/Passport number.
Q2: I graduated on/after 1 July 2013 and have been told to sign up for AlumMAIL before my Student account gets deactivated. I am unable to sign up, why? A2: Please note that students who are conferred their degree from July 2013 onwards will not be required to sign up for an AlumMAIL account; their student email account (userid@nus.edu.sg) will be invalid after 1 month and convert to userid@u.nus.edu. Please contact NUS IT Care at 6516-2080 or email itcare@nus.edu.sg if you require further assistance.
|
