Are radiology (X-ray) services available in UHC? Do I need to schedule an appointment?
X-ray services are available on Tuesdays, Wednesdays and Thursdays.
No appointment is required. However a doctor’s consultation is required before proceeding with your x-ray.
Are health screening packages available?
Yes. UHC offers a wide range of health screening packages specific to your needs. Our list of packages are available here.
Do I need to consult a doctor when I purchase a health screening package?
Yes, a doctor's consultation is required.
Do I need to consult a doctor before I proceed for my laboratory test?
You may like to consider consulting our doctor for advice regarding any health concerns you may have or medical examinations you are considering to undergo.
Costs for medical examinations and tests varies, you may enquire on yours when registering.
How soon will I receive my results?
Depending on the type of test or screening you have undergone, results will be ready within five (5) to ten (10) working days.
As we do not snail or e-mail medical records, collection of medical records are in-person only. If you are unable to collect your record, a letter of authorisation is required when the appointed person is collecting on your behalf.
How do I request for a copy of my medical records?
If you would like a copy of your medical report, we require you to complete a consent and release form issued by UHC. The medical report is chargeable and payment is to be made at the point of request.
If you are below the age of 21 years old, a proof of consent is required by your parents or legal guardian.
As we do not snail mail or e-mail medical records, collection of medical records are in-person only. If you are unable to collect your record, a letter of authorisation is required when the appointed person is collecting on your behalf.
Can my insurance company request a copy of my medical records on my behalf?
Yes. This is possible.
However, UHC requires the appointed insurance company to submit an official request letter. Additionally, we would require you to submit a letter of authorisation as well as a signed consent and release form. The medical report is chargeable. Cheques should be made payable to the ‘National University of Singapore’.
Thereafter, your medical report will be mailed directly to the appointed insurance company.
When will my report be ready for collection?
Medical reports are ready for collection between 4 - 5 weeks.
What is the difference between a standard and a non-standard medicine?
Standard medicines are usually classified the first choice of drugs used to manage symptoms associated with the illness the patients is suffering from. Categorisation of drugs are based on international guidelines, safety and tolerability profile of the drugs, and are cost-effective. It may also differ from clinics and healthcare institutions.
Non-standard medicines are medication which may complement standard medicines used in managing the symptoms or illness. At NUS, drugs under this category may include medication that are excluded from the university’s group health insurance scheme or first-line treatment options for certain medical conditions that may cost more.
What items can I buy without seeking a consultation with the doctor?
Items which are classified under Singapore’s Poisons Act and Health Products Act as General Sales List (GSL) items, or Pharmacy-only (P-only) items are available for sale. Please refer to our E-booklet for a complete list of available items for sale. Please note that P-only items are only available for purchase in the presence of the pharmacist as such items contain drugs which may cause harm when used indiscriminately. Sales of such items are available in limited amounts and subjected to existing regulations.
You may wish to call our pharmacy line at +65 6516 2392 during office hours to enquire on availability of items.
Will my student/staff insurance cover items bought from the UHC pharmacy without prior consultation with the doctor?
All items bought directly from the UHC pharmacy are not reimbursable under the group insurance scheme.
I have a prescription for medicines written by a non-UHC doctor. Can I get the prescription filled at the UHC pharmacy?
UHC pharmacy only dispenses prescriptions issued by UHC doctors. Prescriptions issued by a non-UHC doctor would require you to first seek consultation with our doctor before being prescribed with the medicine.
May I purchase items from the UHC pharmacy on behalf of my friend/colleague?
UHC only permits purchase of items for your own consumption and usage. Departments which require items for all official event or activity are requested to email us at firstname.lastname@example.org.
Can the public purchase items from the UHC pharmacy?
UHC pharmaceutical services are only available for NUS staff and students.