01. What kinds of concerns do students who use CPS usually have?

Students use CPS for myriad concerns ranging from stress management, relationship matters to adjustment issues.
02. Can I bring a friend or family member with me to CPS? What if he or she isn’t a student?

NUS students do bring family members or friends when they are hesitant in approaching CPS alone. However, counselling sessions are normally held in private and are between the counsellor/psychologist and client. Unless required, family members and/or friends would not be requested to sit in for any sessions.
03. Will my sessions go on my official student record?

Counselling sessions are kept confidential and are not reflected on student records.
04. How do I make my first appointment?

You may walk-in, phone or email your interest for a counselling session with CPS. You would be required to provide the front-desk staff with your matriculation student card during a walk-in appointment. If appointments are made over the phone or email, you would need to provide your full name as indicated on your matriculation student card, student number and contact number.
05. Why do I have to fill up the registration form and electronic outcome questionnaire?

Similar to other health facilities, CPS requires a students to complete a registration form and a questionnaire on their health status identifying information and emergency contacts.

we are unable to provide counselling services to students who refuse to do so.
06. How long will the appointment take?

An intake appointment (first appointment) is about 60 minutes while a regular counselling session is about 50 minutes long.
07. What if I just need medication?

At CPS, counsellors and psychologists do not dispense medication. Students are advised to visit the clinic if they would like to consult with psychiatrists, who can diagnose mental illness and prescribe medication if required.
08. How many times can I see the counsellor/psychologist?

In order to meet the needs of the many NUS students who utilize our services, CPS only provides short-term therapy. If students’ concerns require longer term therapy, they will be given referrals to appropriate community resources.
09. What if I feel that I am not a good match or I’m not comfortable with my counsellor/psychologist?

We encourage students to first speak with their counsellor/psychologist regarding their concerns and request for a change the counsellor/psychologist will bring this request up for a review, before the change is made.
10. What happens if I am unable to attend or missed an appointment?

If you are unable to attend the pre-arranged appointment, students are requested to inform CPS 1-day in advance. This allows the limited slot to be freed and offered to another student requiring it.
11. Can I see a psychologist/counsellor if I just walk into CPS?

In crisis situations, an on-call crisis counsellor/psychologist would meet with the student for a brief assessment that very day. For non-crisis cases, CPS will schedule students for a more comprehensive intake assessment at the earliest date/time.
12. What happens if I need to cancel an appointment?

You may walk-in, call or email our front desk counter to cancel or reschedule an appointment.
13. Is my problem serious enough?

No difficulty is too small to pay attention to. If something is bothering you, blocking you, preventing you from making the most of your life, then it is important and we encourage you to seek the appropriate help at CPS.
14. Can I make an appointment for my friend/family member who is an NUS student

Individuals are encouraged to make counselling appointments personally.
However, if your friend/family member is willing to seek help, you may like to support him/her by arranging for the appointment.
15. Students are sometimes seen by graduate students doing their internship at CPS. What kind of training do they have?

Interns at CPS have a Bachelors degree in Psychology and would be in the process of completing their Masters degree in Clinical Psychology. In addition to being closely supervised by the senior psychologists of CPS, they also attend weekly team meetings to share and discuss cases.