Report Loss of Tertiary Student ez-link Card
To report loss of card, you can contact TransitLink hotline at 1800-CALL ONE (1800-2255 663) and provide the following particulars:
• NRIC number/Passport number/FIN number
• Contact number
The lost card will be invalidated within 48 hours from the time of the report filed. The hotline staff will issue a refund number and the remaining deposit and store value (determined after the invalidation has been effected) can be collected from any Ticket Office 7 days after the date of lost report.
The loss report is irreversible once it is lodged in the TransitLink's system. Hence, you are advised to search thoroughly for the card before making the report.
Replacement of Lost Tertiary Student ez-link Card
There are two options available for replacement of lost Tertiary Student ez-link Card.
• Immediate application can be made at TransitLink Card Replacement Offices; or
• You may also obtain a replacement card by downloading the application form for mail-in replacement service and mail to TransitLink Pte Ltd.
Replacement Fee for a Tertiary Student ez-link Card
The following fees will apply for each replacement of a lost Tertiary Student ez-link card.
• Card Cost
• Personalisation Fee
• Administrative Fee
• Travel Deposit |
$5.00 (non-refundable)
$3.00 (non-refundable)
$10.00 (non-refundable)
$3.00 (refundable) |
| Total Cost |
$21.00 |
What documents should I bring when applying for a replacement?
• Original NRIC/Passport for Singapore Citizens, or
• Original NRIC/Re-entry Permit for Singapore Permanent Residents, or
• Original Passport and Foreign Student Identification Pass for foreign students, and
• One recent passport-size color photograph.
Application by a proxy is allowed, but the proxy must produce his/her own original Identity Card/Passport in addition to the above-mentioned items of the student.
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