Q01.

How many copies of transcripts can I apply for and how much do I need to pay?

Q02.

After applying for a transcript, how long must I wait before I can obtain it?

Q03.

What are the postage charges and estimated delivery time for mailing my transcript(s)?

Q04.

Is it possible to request the University to forward my transcript to Universities abroad?

Q05.

If I am now at overseas, how do I pay for the transcripts?

Q06.

Is it possible for me to authorize someone to collect the transcript for me?

Q07.

If I need the transcript to be placed in an envelope that is sealed with an NUS seal, can this be done?

Q08.

If I had participated on an exchange programme, will it be reflected on my transcript?

Q01.

How many copies of transcripts can I apply for and how much do I need to pay?

You can apply for a maximum of 10 copies per mode of delivery per application or per institution and pay accordingly, i.e. S$5.00 (excl GST) per transcript. However, you may apply as many times as you wish.

If the transcript is required urgently (see Q02), then the cost is S$10.00 (excl GST) for the first copy and normal charge for each additional copy in the same request.

Q02.

After applying for a transcript, how long must I wait before I can obtain it?

The normal processing time is 4 working days for records from 1998 onwards and 7 working days for records prior to 1998. For those whose transcript requires 7 working days of processing time, request for express service may be made for a transcript to be issued within 4 days. The charge for express service is S$10.00 (excl GST) for the first copy.

If you require it urgently, you may proceed to Student Service Centre (SSC) to request for a transcript to be issued on the spot. The charge for express service is S$10.00 (excl GST) per copy. This on-the-spot transcript issuance service is only applicable to current undergraduates, undergraduates who have withdrawn and those who graduated from the year 1998 onwards.

You will receive an autogenerated email to confirm receipt of your transcript application and to inform you on the various processing stages of your application i.e. whether it is being processed, mailed out or ready for collection.
For current students, you may also check your application status online.

Q03.

What are the postage charges and estimated delivery time for mailing my transcript(s)?

Postage charges (incl. GST) are tabulated below (limited to 10 copies per mail):

Note:

1. Items may be subjected to customs inspection which results in additional time required for delivery.
2. Transcript fees will be rounded up or down to the nearest 5 cents.

Q04.

Is it possible to request the University to forward my transcript to Universities abroad?

Yes. Please submit your request via the Online Transcript Application system and make the necessary payment. You need to provide the complete address(es) of the receiving institution(s). Your transcript(s) will be sent by Registered Air Mail or Speedpost. Each request is limited to 10 copies of transcript per institution.

Kindly indicate your valid email address in your online application form as a confirmation is sent to you once your transcript(s) is/are mailed.

If the receiving institution’s verification form needs to be attached to your transcript, you may email it to transcript@nus.edu.sg as an attachment. Kindly indicate your full name, NRIC/Passport number and transaction details clearly in the email.

Q05.

If I am now overseas, how do I pay for the transcripts?

You may pay online via electronic payment by credit card or internet banking.
Or, you may send us a cheque, postal order or bank draft in Singapore currency that is made payable to "National University of Singapore". Otherwise, you may authorize your family members, friends or relatives in Singapore to make the payment for you.

Altered cheque or a cheque in foreign currency will not be accepted.
You are required to write on the back of the cheque, your full name, telephone number and the degree/programme for which you are applying the transcript(s).

Q06.

Is it possible for me to authorize someone to collect the transcript for me?

Yes. For verification purposes, the proxy will be required to produce the following documents:

• a signed Authorisation Form for Collection of Transcript by transcript applicant
• a copy of the transcript applicant’s Identity Card (both sides) or Passport (personal particulars page)
• payment receipt (if payment was made online)
• the proxy’s Identity Card or Passport

Q07.

If I need the transcript to be placed in an envelope that is sealed with NUS seal, can this be done?

Yes. Normally, each transcript requested will be sealed in an envelope with the NUS seal.

Q08.

If I had participated in an exchange programme, will it be reflected on my transcript?

Yes. Your transcript will state the university that you had attended under the exchange programme. However, the modules taken during the exchange programme will not be stated on your transcript.