FAQs on Registration of New Undergraduate Students


1. How do I register as a student after I have accepted the offer of admission?

Information on registration matters is available at the registration website. In addition, the Registrar's Office will be sending you the necessary information as follows:

Students admitted in Semester 1 - last week of June
Students admitted in Semester 2 – first week of December
RNS men admitted in Special Terms – last week of February

Please email to UGregistration@nus.edu.sg if you do not receive the letter.

2. I have forgotten my Admission Application Number and PIN. What should I do?

If you have forgotten the Admission Application Number and/or admission PIN, please click here to retrieve it.

3. I understand that the ID and password that I should use to login to the Registration (Part One) System will be emailed to me. However, I have not received the email notifications / have accidentally deleted the email notifications. What should I do?

Please contact the Registration Team at UGregistration@nus.edu.sg with the same email account that you used for your application to NUS. We will resend you the email notification(s) accordingly.

4. I have registered my candidature via the Registration (Part One) System but I have forgotten my student number and/or student PIN. What should I do?

If you have forgotten the student number and/or student PIN, you may login to the Registration (Part One) System to retrieve the information again.

(Navigation: Registration (Part One) -> View Student ID / PIN / NUSNET ID / NUSNET Password -> Enter Date of Birth in DDMMYYYY format -> Submit)

5. If there are further amendments to my personal particulars after I have completed the Registration (Part One), what can I do?

If there are changes to your citizenship or name, please visit the Student Service Centre (Level 1, Yusof Ishak House, 31 Lower Kent Ridge Road, Singapore 119078) with the original and photocopies of the supporting documents. For citizenship changes, these documents include your Certificate of Citizenship, passport and NRIC. For name changes, these documents include deed poll, passport and NRIC. For changes in address, you can update it in myISIS at https://myisis.nus.edu.sg.

6. Can I register at a later date if I cannot make it on the day and time allocated to me?

All new students are expected to report for registration according to the planned schedule. If, for some good reasons, you are unable to report for registration as per the planned schedule, you are required to apply for late registration. Please complete and submit the “Application for Late Registration Form” to the Registrar's Office by email (UGregistration@nus.edu.sg) or by post by the deadline as stipulated in the Freshmen Guide or in the registration letter. If your application is approved, you will be informed of an alternative registration date. Please note that involvement in hall orientation activities does not exempt one from adhering to the planned registration schedule.

7. When do international students apply for the Student Pass?

Please refer to the details on the registration website - Information for International Students.

8. I would like to withdraw from the University. What should I do?

If you have not completed your registration, please write to the Office of Admissions, stating the reason(s) for your withdrawal.

If you have registered, please download and complete the ‘Withdrawal from the University: Application Form'.

9. My question is not addressed here. Who can I contact to seek more information?

You can contact the Registration Team by telephone at 6516 2301 or by email at UGregistration@nus.edu.sg.

10. I have completed Registration (Part One) but I have not received my card?

The student cards will only be prepared for students who have completed Registration (Part One).

For undergraduate students who are Singapore citizens and Permanent Residents with Singapore mailing address, the cards will be sent to them by post. Students may expect to receive the cards by post two days before module registration (CORS Round 1C).

For international students and Singapore citizens and Permanent Residents without a Singapore mailing address, they will collect the student cards at the Registration Centre as stated in the Registration Guide.

If you have not received the card by post two days before CORS Rd 1C, please write to UGregistration@nus.edu.sg.

11. I receive my offer of admission after the Registration Part One closing deadline. How will I do Registration (Part One) and collect my Student Card?

You would be able to complete Registration (Part One) three working days after accepting the offer with the Office of Admissions. You will be informed by the Registrar's Office via email on how you will collect your student card.