Transcripts and Records

The Registrar prepares, maintains, and permanently retains a record of each student’s academic work.  Where relevant, physical files of pertinent documents for each student are maintained up to 5 years following the last date of attendance or last enclosure, whichever is later. The documents are then microfilmed for permanent retention and the physical copies destroyed. 

General Information & Policies

As the transcript contains confidential information, in line with the NUS Student Privacy Policy, it is issued only to the person named in it or sent to another institution upon the request of the same person. Transcript(s) requested to be sent to another institution will be mailed directly to the institution in a sealed envelope by the university.

Students who successfully complete their degree requirements will receive a complimentary copy of their academic transcript together with their degree scroll.

For Non-graduating Exchange students, two copies of your transcript (one of which is a complimentary copy for the student) will be sent directly to the relevant offices of your home university responsible for student exchange programmes, approximately two months after the completion of the semester (unless otherwise arranged with the partner university). If you would like to have one copy of your transcript, you may request it directly from your home university. For Non-Exchange students, a copy of your transcript will be sent directly to you at the mailing address as updated in our records, approximately two months after the completion of the semester.

For additional copies of transcripts or for sending transcripts to another institution(s), you are required to submit an online application. Prevailing fees will apply.  

Applying for a Transcript

1. If you wish to have the conferment date and degree title printed on the transcript, you need to submit your transcript request after receiving your degree conferment letter (which is issued upon your successful completion of all degree requirements).

2. If you would like to apply for a transcript which includes the examination results of the current semester, please take note that it can be printed and released only on the 14th working day after the close of the S/U Declaration Exercise (i.e. when the University finalizes all appeals for review of examination results).

3. Please submit an online request via the Online Transcript Application system. The maximum number of transcripts which you can request for is 10 copies per mode of delivery per application or per institution. However, you may apply as many times as you wish.
   

   When submitting your Online Transcript Application, you will be required to do the following: Step 1 Select the transcript type for which you are applying. Alumni are required to indicate the month and year of conferment. Then, click on the "Proceed to Application" button. Step 2 Complete the online transcript application form with the required details. Then, click on the "Proceed" button. Step 3 Check and confirm the details submitted. You may change incorrect details by clicking on the "Edit" button at the bottom of the page. For successful application, please read the important notes located at the bottom of the webpage. Print a copy of the page for your records before clicking on the "Confirm" button. Step 4 If you selected payment mode as: - "Others": you will receive an acknowledgement and payment form which you need to print out. - "E-Credit" or "E-Debit": you will be directed to the electronic payment webpage. Complete the necessary e-payment transaction and print out the e-payment receipt. If your e-payment is unsuccessful, you are to submit another transcript application.

    

4. Transcript(s) will not be issued if you have outstanding fees with and/or other amounts owing to NUS.

5. Students under the following programmes are to apply for their transcript directly from the respective programmes’ office:
   
   a. Singapore-MIT Alliance programme
   b. Asia Pacific Executive MBA (Chinese) programme
   c. M.Sc (Financial Engineering) programme (by RMI)
   

6. The transcript will be issued according to the name as registered with the University upon your conferment date. If you have changed your name, we will need your original supporting documents (e.g. deed poll, identity card, baptismal certificate) for verification of your identity.

7. Processing duration and fees for transcript applications are as follows:
   
   

   Transcript Type	Normal Request Processing Duration	Transcript Fees	Urgent Request Processing Duration	Transcript Fees
   Bachelor Degree (prior to 1998)	7 working days	S$ 5.00 (excl GST) per copy	4 working days	S$10.00 (excl GST) for the first copy. Normal fee of S$5.00 (excl GST) is charged for each subsequent additional copy in the same request. For on-the-spot Transcript Request at SSC, transcript fee is S$10.00 (excl GST) per copy.
   Bachelor Degree (from 1998 onwards)	4 working days		For Bachelor Degree (from 1998 onwards) on-the-spot transcript request, please proceed to Student Service Centre (SSC).
   Graduate Diploma/Master/ Ph.D. Degree
   Non-Graduating Programme

   *Processing duration excludes delivery time by post.
   
   

8. The processing duration for all transcript type is standardised as 7 working days during commencement period and 2 weeks before the start of each examination as well as during the examination period.
   
   
9. You will receive an autogenerated email to confirm receipt of your transcript application and to inform you on the various processing stages of your application i.e. whether it is being processed, mailed out or ready for collection. For current students, you may also check your application status online.
   
   
10. Transcripts which are not collected 3 months from date of application will be destroyed, unless otherwise instructed. Hence, if you wish to obtain your transcript(s) which was/were not collected by the stipulated period, you will have to submit a fresh application and make payment again.
    

Modes of Delivery

In the online transcript application system, 2 modes of delivery for your transcript(s) are offered:

1. By Collection (in person, or by proxy)
2. By Post

You may choose either one or both modes.

1. By Collection (in person, or by proxy)

If you opted to collect your transcript(s) personally or by proxy, you may choose to do so from one of the following locations:

1. Student Service Centre (SSC)
   Address: Yusof Ishak House (Level 1), National University of Singapore, 31 Lower Kent Ridge Road.
   Website: http://www.askstudentservice.nus.edu.sg; Tel: (65) 6516 1177
   
   
2. Bukit Timah Campus Management Office (BMO)
   Address: 469 Bukit Timah Road, Block B, MPA-02-02, Singapore 259756
   Operating hours: Monday – Thursday (9am – 5.30pm); Friday (9am – 5pm)
   Email: btcmail@nus.edu.sg; Tel: (65) 6516 8182

When collecting your transcript, you are required to bring along your NRIC/Passport and payment receipt (i.e. the printed copy of the e-payment receipt if you have made payment online).

If you are sending a proxy to collect your transcript, he/she must produce an authorization letter duly completed and signed by you, your payment receipt, a copy of your NRIC (both sides) or Passport (the personal particulars page), and the proxy’s NRIC/Passport.

2. By Post

If you opted for your transcript to be sent by post, we will need to receive the following before we are able to release your transcript:

1. confirmation of payment made for transcript application. For non-electronic payment, please submit documentary proof to the relevant office. For more information on Modes of Payment, please click here.
   
   
2. if your transcript(s) is to be mailed to a stated personal mailing address, in line with the NUS Student Privacy Policy, you are required to submit a copy of your NRIC (both sides) or Passport (the personal particulars page) to the office* that is processing your transcript(s) so that your identity may be verified.
   
   *please refer to the contact details in the email sent to you.
   

For information on postage charges and estimated delivery time, please refer to the FAQs.

Modes of Payment

You may choose to pay by one of the following modes of payment:

1. E-payment (via credit card & internet banking)
   
   
2. Cheque
   The crossed cheque should be made out for the exact amount in Singapore dollars to "National University of Singapore"and drawn from a bank in Singapore.
   
   Alterations on a cheque and a cheque in foreign currency will not be accepted.
   
   On the back of the cheque, indicate your name, telephone number and the degree/programme title of the transcript(s) for which you are applying.
   
   Please mail your cheques to the following address:
   
   Registrar's Office (Transcript Section)
   National University of Singapore
   University Hall (Lee Kong Chian Wing) #UHL-04-01
   21 Lower Kent Ridge Road
   Singapore 119077
   
   
3. NETS
   NETS payment is only available at SSC and BMO.
   
   
4. Cash
   Cash payment is only available at SSC.

All payments must be made in Singapore currency.

Enquiries

If you have any enquiries regarding transcripts or requests for a certification letter, please contact us at:

Email: transcript@nus.edu.sg
Fax: (65) 6778 6371

Students under the following programme, please contact the relevant Department/Faculty/School/Institute/Centre.

a. Singapore-MIT Alliance programme
b. Asia Pacific Executive MBA (Chinese) programme
c. M.Sc (Financial Engineering) programme (by RMI)