Transcripts & Records

General Information & Policies

The Registrar’s Office (RO) prepares, maintains, and permanently retains a record of each student’s academic work. The academic transcript is a student’s complete and permanent academic record and reflects all work completed at NUS.

As the transcript contains personal and confidential information, it is issued only to the person named in it or sent to another institution upon the request of the same person. Transcript(s) requested to be sent to another institution will be placed in a sealed envelope and mailed directly to the institution.

Students who successfully complete their degree requirements will receive a complimentary copy of their academic transcript together with their degree scroll. Please refer to RO’s Degree Scrolls and Academic Transcripts website for more information on degree scroll matters.

Things to Note

  1. There are 2 types of transcripts available to students and graduates:

    1. Official Transcripts

      Official transcripts are prepared by Registrar’s Office and have the University seal imprinted on it. These transcripts are typically accepted for any official transactions such as proof of degree(s), or applications for admissions to academic programmes or employment.

      The degree title(s) and conferment date(s) will be reflected on the transcripts only when a student has been officially conferred. Please refer to RO’s Graduation website for more information on graduation matters.

    2. Unofficial Transcripts

      Unofficial transcripts do not have the University seal and are not generally accepted for official transcripts.

  2. Requests for printed transcripts may be made at any time of the year. However, please note that modules and grades of the current semester can only be reflected on the transcripts from the 20th calendar day from the day of results release (i.e. when the University has finalized all appeals for review of examination results).

    During this period, you may print the current semester’s results from myISIS (via Student Center).

  3. Requests for official transcripts may be made via the Online Transcript Application (OTA) system. See ‘Apply for Official Transcript’. Unofficial transcripts can be printed from myISIS (via Student Center).

  4. Important Noteto all Semester 2 graduating students (i.e. you have completed all graduation requirements but have not been officially conferred)

    In preparation for the Commencement ceremonies, graduating students who will be conferred their degree(s) on 30 June (i.e. current students who are graduating at the end of Semester 2) will not be issued their official transcripts from 18 to 30 June. The Online Transcript Application system will also not be made available for graduating students from 18 to 30 June.

    You may generate your own Student Status Letter, as proof of your graduating status from myISIS (via Student Centre) during the above-mentioned transcript “freeze” period. Please refer to the step-by-step guide via Student Status Letter to view and print your Status Letter.

    You may also generate your unofficial transcript during this period.

  5. If you are a non-graduating student (i.e. student on exchange at NUS), please refer to the Non-Graduating student portal for more information. You may request for additional copies of the official transcript via the Online Transcript Application system.

Applying for Official Transcripts

Requests for official transcripts may be made via the Online Transcript Application system. This system is best viewed with Internet Explorer. If you are using the latest Internet Explorer, you may need to add the system website to Compatibility View Settings for viewing (to do so, please go to Tools > Compatibility View Settings > Add).

Your degree scroll and academic transcript will be withheld if there is a “Hold” on your record. You can log in to myISIS to check for any “Hold(s)” and contact the relevant Office to work out the necessary rectification.

Processing Periods and Administrative Fees (GST included)

Degree Programme Request Types
Normal Request Urgent Request

For all Bachelor degrees conferred prior to 1998

7 working days at S$5.35/transcript

4 working days at S$10.70 for the first copy, and S$5.35 for each additional copy in the same request

For all Bachelor degrees conferred from 1999 to 2009

5 working days at S$5.35/transcript

Not Applicable

For all current Bachelor degree students and students admitted from Academic Year 2005/2006 onwards

4 working days at S$5.35/transcript

On the spot printing is available at both Student Services Centre (SSC at Yusof Ishak House – Kent Ridge or SSC at Bukit Timah Campus) at S$10.70/transcript

For all PhD / Master / Graduate Diploma degrees conferred / awarded prior to 2004

5 working days at S$5.35/transcript

Not Applicable

For all PhD / Master / Graduate Diploma degrees of current students and students admitted from Academic Year 2004/2005 onwards

4 working days at S$5.35/transcript

On the spot printing is available at both Student Services Centre (SSC at Yusof Ishak House – Kent Ridge or SSC at Bukit Timah Campus) at S$10.70/transcript

Notes:
  • Processing time excludes delivery time by post.
  • An additional 2 working days is required during the following peak periods:
    • 2 weeks before the start of each examination period
    • During each examination period
    • 2 weeks before the start of Commencement and 1 week after the end of Commencement
    • During Commencement

Please refer to the NUS Academic Calendar for more information on the examination and commencement periods.

Application Successful or Unsuccessful

You will receive an auto-generated email to confirm receipt of your application. Your application will be processed once the payment is successful. Please contact the Transcript Team (see below) should you not receive a response regarding the processing status of your transcript 3 working days after the application date. Please note that payments for successful applications are non-refundable. Uncollected transcripts at SSC will be destroyed 3 months from the date of application and you will need to make a new application.

Modes of Collection

  1. Self-Collection by Graduate or by Proxy

  2. You may collect your transcripts personally, or authorize a proxy to collect on your behalf from the following:

    Student Services Centre (SSC) at Kent Ridge Campus
    National University of Singapore
    Yusof Ishak House (Level 1) – Office of Student Affairs
    31 Lower Kent Ridge Road
    Singapore 119078

    Collection time:
    Monday to Friday: 9.00 am – 5.00pm

    You may refer to the Ask Student Service website or contact SSC at 6516 1177 for more information.

    Student Services Centre (SSC-BTC) at Bukit Timah Campus
    469 Bukit Timah Road
    Block B, MPA-02-02
    Singapore 259756

    Collection time:
    Monday to Thursday: 9.00am – 5.30pm
    Friday: 9.00am – 5.00pm

    You may contact SSC-BTC at btcmail@nus.edu.sg or 6516 8182 for more information.

    Proof of identity, i.e. your NRIC or Passport, is required when collecting your transcript.

    For verification purposes during collection, the proxy will be required to produce the following documents:

    1. The ‘Transcript Collection – Authorization Form’ (please download via Downloadable Forms), completed and signed by the graduate
    2. The graduate’s NRIC or Passport
    3. The proxy’s NRIC or Passport

  3. Send by Post

  4. You may also request for the transcript(s) to be sent to you or directly to an institution by post at a charge. However, the University would not be responsible should the transcript be lost or irreversibly damaged in the mail. Please note that once your request for delivery by post has been submitted, the payment made is non-refundable.

    The following are required before your transcripts can be mailed out:

    1. Confirmation of payment (documentary proof must be submitted to RO or SSC for non-electronic payments)

    2. If your transcript is to be mailed to a stated personal address, you will be required to submit a copy of your NRIC (front and back) or Passport (the personal particulars page) to RO or SSC for verification purposes. This is in line with the National University of Singapore Student Data Protection Policy.

Processing Period and Postage Fees (GST included)
>
Country/
Region
Courier Type
FedEx
(flat rate;<0.5kg;
inclusive of prevailing surcharges)
SpeedPost
(flat rate;<0.5kg;
inclusive of prevailing surcharges)
Cost Estimated Delivery Time (days) Cost Estimated Delivery Time (days)
Singapore S$14.00 1-2
Malaysia (including Sabah and Sarawak) S$17.95 1-2
Brunei, Vietnam, Macau S$29.80 1-2
Indonesia, Philippines, Thailand
China, Hong Kong, South Korea, Taiwan
Australia, New Zealand
S$38.10 1-2
Japan S$38.10 1-2
India S$51.65 1-2
Bangladesh, Sri Lanka #Range from
S$51.00 to
S$98.00
1-2
Canada, United States of America
Europe (including United Kingdom) 2-3
Middle East 2-3
Mauritius 2-3
Notes:
  1. # Exact cost(s) will be reflected in the Online Transcript Application System
  2. The delivery time is an estimate provided by FedEx or Singapore Post – please contact the respective courier providers should you have any queries
  3. Items may be subjected to customs inspection (which may result in additional time required for delivery)
  4. Transcript fees will be rounded up or down to the nearest 5 cents

  5. With effect from 1 May 2017, RO no longer uses Registered Mail for the mailing of transcripts.

Modes of Payment

You may choose to pay by one of the following modes of payment:


  1. Electronic Payment (e-Payment)

  2. Payment made by means of debit/credit card or internet banking – details will be provided via the Online Transcript Application system. All payment must be made in Singapore currency.

  3. Cheque

  4. Attach a cheque that is crossed, made out for the exact amount in Singapore Dollars and made payable to “NATIONAL UNIVERSITY OF SINGAPORE”. On the back of your cheque, indicate your name, telephone number and degree title/programme(s) for which you are applying for.

    Cheque(s) must be drawn from a bank in Singapore. Alterations on the cheque and/or cheques in foreign currency will NOT be accepted.

    Your request will only be processed if your payment is successfully cleared by our bank.

  5. NETS

    NETS payment is only available at SSC and SSC-BTC. All payment(s) must be made in Singapore currency.

Enquiries

For enquiries pertaining to Degree Scrolls, Academic Transcripts and/or Request for Certification Letter(s), please contact RO Transcript Team at transcript@nus.edu.sg or 6516 2301.

For information regarding Degree Verification, please refer to RO’s Degree Verification website.

For all other enquiries, please contact RO’s General Enquiry at regenquiry@nus.edu.sg or 6516 2301.