Staff

The secret to the Office of Quality Management's success is really no secret at all. Over the years, we have attracted, retained and developed a whole host of personalities. OQM is peopled by a bunch of committed and multi-discplined individuals who often find excuses to work as a team, have meals together, and organise family-themed outings.

A/Prof Tan Kay Chuan (Director)

A specialist in quality processes, A/P Tan is also an Associate Professor in the Department of Industrial & Systems Engineering. More about A/Prof Tan Kay Chuan in the Director's Welcome.

Foo Siew Mong (Associate Director)

She manages quality related initiatives such as NUS Service Class, and plays a key facilitating role in the organising of NUS Excellence Day. With her vast experience and knowledge in survey management, she also provides survey consultancy services.

Tang Khoon Sin (Associate Director)

Armed with a keen understanding of underlying administrative concepts and how to make them more efficient, he provides consultancy in process-improvements. He is also a specialist in Lean-Six Sigma and conducts very intensive training workshops that offer tiered levels of specialisation on reducing administrative waste at the workplace. Khoon Sin also leads efforts to manage and deploy NUS' LEAD programme.

Zhou Qi (Consultant)

Zhou Qi is an expert in data collection, analysis and benchmarking, using specialised tools to develop and enhance service delivery. He assists in managing and deploying NUS' LEAD programme and is also familiar with Lean Six Sigma methodologies.

Kee Puay Hoon (Senior Consultant)

She oversees the University level surveys and provides survey consultancy to departments interested to conduct their own survey. With over 20 years of survey experience, she brings with her a good understanding of statistical techniques and tools to advice users in adopting the appropriate techniques and tools to meet their information requirements.

Annie Lim (Senior Consultant)

Responsible for managing the NUS Quality Service Feedback System, Annie is also tasked with rolling out Customer-Centric Initiatives (CCI) such as Mystery Audit. In addition, she assists with process-improvements workshops such as Lean-Six Sigma.

Eslyn Ho (Secretary-to-the-Director)

The administrative lynchpin of OQM, Eslyn's quiet efficiency ensures the smooth running of the office's day-to-day operations. Armed with a cheerful and helpful nature, she also assists the Director in managing the NUS Quality Service Manager's responsibilities.

Amir Hamid (Consultant)

He is the in-house expert on I.T. and multimedia. Aside from managing OQM's website, promotional and I.T. needs, Amir also oversees the smooth running of NUS' staff suggestions scheme and work improvement teams. Amir obtained his Lean Six Sigma Green Belt certification in 2011.