NUS Service Class
Introduction
The NUS Service Class is a university award that recognises a department's committment to create and sustain a vibrant customer-centric culture for its management, as well as employees.
Attaining the NUS Service Class signals an unqualified commitment to service excellence. Based on the rigorous business excellence framework, the programme has helped departments transform their proceses to meet the needs of both internal and external customers. The NUS Service Class enables offices to challenge themselves in reaching their fullest potential.
The Trophy
Conferred only at the prestigious NUS Excellence Day ceremony, the NUS Service Class trophy is an elegantly-designed art piece that portrays a deep commitment to service excellence in NUS. Forged from gold and solid pewter, the curvaceous symbol is the Chinese character 'REN', which means 'people'. The unique trophy drives home the message that the core of service excellence are extraordinary individuals.