Organisational Excellence

• NUS Service Class
• Quality Service Management

Service Excellence

• NUS Quality Service Award
• University Surveys

Operational Excellence

• NUS Lean Six Sigma Yellow Belt
• NUS Lean Six Sigma Green Belt
• NUS Lean Six Sigma Black Belt
• Staff Suggestions Scheme
• Work Improvement Teams
• Benchmarking

Events

• Learning Institutions Quality Conference
• International Convention for Quality Control Circles
• NUS Excellence Day

NUS Quality Service Award

The NUS Quality Service Award (NUS QSA) is an annual university award that affirms in individuals their superb service attitude and a keen understanding on just how to exceed the expectations of their customers.

Attaining the NUS QSA signals an unqualified commitment to service excellence. Nominated employees have the opportunity to achieve one of four levels of NUS QSA: Service Champion, Service Leader, Service Achiever and Service Advocate. A certificate recognising their dedication is conferred only at the prestiguous NUS Excellence Day.