Mission and Values
OQM aims to be a passionate champion of a quality culture at NUS through an integrated training, consulting and assurance framework. Our programmes drive behaviours that enhance: Collaboration, Customer-centricity, Continuous Improvement, Capabilities and Communication.
In our pursuit of unrivalled administrative excellence, we stand guided by four core values: Leadership, Innovation, Value and Excellence, or LIVE, for short.
Leadership
We articulate the direction and set the platform for NUS offices to cultivate a culture of excellence, and develop new and deeper capabilities in delivering unique value to our stakeholders.
Innovation
We empower offices, teams and individuals to make both incremental and breakthrough changes in their work. By nurturing a culture of innovation, we inspire our stakeholders to continuously improve and innovate.
Value
We help stakeholders discover and create opportunities for value creation, by delivering customised training and consulting services, conducting surveys and focus groups to discover customers' insights. With these powerful tools, we steer organisational units, teams and individuals towards administrative service excellence.
Excellence
We proactively promote excellence by adopting best-in-class administrative culture and systems, and developing a culture that brings out the best in people.