Planning Service Unit

In 1987, Debbie Gibson was asking everyone to Shake Your Love. The Planning Services Unit (PSU) was formed with a fledgling staff, and headed by Mrs Wong Ai Luen. Besides administering reams and reams of research publications, PSU was also responsible for faciliating the conduct of University surveys like Graduate Employment Survey, Alumni Survey, Survey of Final Year Students etc.

Transformation- Office of Quality Management

Planning Services Unit ceases to exist. The Office of Quality Management is born, with a fresh agenda for driving business excellence in the University.

Save the trees!

OQM moves the entire staff suggestions scheme to an online platform, making it even more accessible to the NUS community. The scheme is rebranded as Valued Online Ideas Contributed by Employees (VOICE). Reams of paper saved as suggestions are no longer written on A4 sheets, but submitted and evaluated online.

WITs become IQ Teams

OQM takes the bold step to deconstruct NUS' Work Improvement Teams movement, and rebuild it from scratch. The new Innovation & Quality Teams (IQ Teams) programme would reorient itself on projects, rather than team numbers.

First NUS Quality Service Award recipients

OQM launches the NUS Quality Service Award programme to uplift the level of customer service delivery in NUS. The first recipients receive their awards at NUS Quality Service Day.

Launch of business excellence framework

OQM launches a business excellence framework for NUS offices, modeled after the Singapore Quality Class award. It is called the NUS Service Class.

NUS Excellence Day

OQM partners Office of Safety, Health & Environment and Office of Environmental Sustainability to organise NUS Quality Service Day. To commemorate the joint effort, the event's name was officially changed to NUS Excellence Day to reflect excellence in three areas: quality, safety and environmental sustainability.

OQM prints first NUS Academic Calendar

In appreciation of the support that OQM continuously receives from the NUS community, we designed, printed and dispatched useful academic calendars to University offices.

OQM attains NUS Service Class

OQM applies to adopt the NUS Service Class business excellence framework, and secures a Recognition to Service Excellence award.