Our Mission & Values
We aim to be a passionate champion of a quality culture at NUS through an integrated training, consulting and assurance framework.
Our activities revolve around four values: Leadership, Innovation, Value and Excellence, or LIVE. We traing teams and individuals to be more effective. We recognise and celebrate outstanding teams, offices and individuals who serve as role-models of excellence.
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NUS Quality Service Award
The NUS Quality Service Award (NUS QSA) is an annual university award that affirms in individuals their superb service attitude and a keen understanding on just how to exceed the expectations of their customers.
Attaining the NUS QSA signals an unqualified commitment to service excellence. Nominated employees have the opportunity to achieve one of four levels of NUS QSA: Service Champion, Service Leader, Service Achiever and Service Advocate. A certificate recognising their dedication is conferred only at the prestiguous NUS Excellence Day.
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NUS Service Class
Conferred only at the prestigious NUS Excellence Day ceremony, the NUS Service Class trophy is an elegantly-designed art piece that portrays a deep commitment to service excellence in NUS.
Forged from gold and solid pewter, the curvaceous symbol is the Chinese character 'REN', which means 'people'. The unique trophy drives home the message that the core of service excellence are extraordinary individuals
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Learning Institutions Quality Conference
Whether your project follows a Lean Six Sigma methodology, or the traditional Deming cycle, we believe that the team that coalesce around work improvement efforts are powerful agents of change.
Hosted by NUS, and organised by OQM, the Learning Institutions Quality Conference (LIQC) aims to provide an enduring platform for sharing administrative best practices between organisations, and build collaborative networks of change and innovation across institutions.
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