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FAQ

We have prepared a list of FAQs and we hope you find the answers you are looking for. You can filter your questions based on the categories available.



You may check the availability and make reservations at http://uhms.nus.edu.sg/Conference-Guest-Reg/. All available on campus housing will appear as per availability.

NUS provide guest accommodation for visiting academics, consultants, external examiners on official business at the invitation of NUS Deans, Directors or Heads of Departments. Overseas Research Fellows and Research Assistants on grants as well as foreign postgraduate students pursuing higher degrees overseas are eligible for transit accommodation subject to the availability of rooms.

Other short-term University visitors (e.g. NUS Clinical attachments, NUS internship, NUS language courses) and parents of current students are also eligible for accommodation if vacancies exist.

Please make your arrangements well in advance of your anticipated arrival, as the number of guest rooms available is limited.

Yes, they are eligible for guest accommodation on campus. You will need to make reservations beforehand, as the number of guest rooms available is limited.

Also, please note that the guest apartment is restricted to 2 persons stay and they must be parents.

Only visitors on official business at NUS are eligible for the guest accommodation on campus.
Conference accommodation is only available during NUS Vacation period, which falls between mid-may to mid-july.

You qualify if you are one of the following:

  1. NUS student
  2. Participants of summer camp programs organized by NUS
  3. Participants of conferences/seminars organized by NUS
  4. Participants of camps organized by NUS student clubs and societies
  5. Visiting academics, exchange students or students who will participate in NUS programs
  6. Participants of the NUS Executive MBA Programs
  7. Parents related to all of the above, including those attending commencement (graduation) ceremonies.
  8. Non-NUS students – These may be students from other schools and universities on organized holiday study camps, holiday programs, and summer schools not arranged by NUS.

All rates quoted are inclusive of the AV system and tables and chairs. You may wish to check if you have any additional requests.

The capacity of our conference facilities are as follows:

  • PGPR - MPSH (max. 500pax)
  • PGPR - Auditorium (max. 236pax)
  • PGPR - 5 Function Room (varying from 50-100pax)
  • UTown - 2 Seminar rooms at UTR (max. 30 pax)
The rental rates are fixed and there are no discounts for long term bookings.
Hostels Room Type
RVR & KFH Single
RVR Double
PGPR Single A (AC)
Single B
Single C
GSA Type 1
GSA Type 2
Hostel Room Type NUS Student Non-NUS Student Public
RVR & KFH Single $19.00 $27.00 $42.00
RVR Double $14.00 $19.00 $30.00
PGPR Single A (AC) $30.00 $43.00 $69.00
Single B $20.00 $28.00 $44.00
Single C $19.00 $27.00 $42.00
GSA Type 1 $52.00 $76.00 $95.00
GSA Type 2 $43.00 $63.00 $85.00
College of Alice & Peter Tan, Cinnamon, Tembusu College Single (Corridor) $20.00 $28.00 $44.00
Single (6 BR Apartment) $21.00 $30.00 $47.00
Single (Corridor, AC) $25.00 $35.00 $55.00
Single (6 BR Apartment, AC) $26.00 $37.00 $58.00
(RC 4) Single (Corridor, AC) $25.00 $35.00 $55.00
Single (6 BR Apartment, AC) $25.00 $37.00 $58.00
Graduate Residence Single (4 BR Apartment) $22.00 $31.00 $49.00
Married Apartment $53.00 $78.00 $96.00
Single (4 BR Apartment, AC) $28.00 $39.00 $61.00
Married Apartment (AC) $67.00 $97.00 $128.00

Note:

  • Room rates stated are based on PER NIGHT/PER ROOM/PER PERSON (SUBJECT TO 7% GST).
  • Please note that payment is required upon confirmation of reservation.
  • Do note that for participants that are charged student rates, we will require a scanned copy of their individual valid student matric cards as verification.

The rental rates are fixed and there are no discounts for long term bookings.

No, we do not provide catering. You may wish to hire an external caterer or we can recommend you a caterer.

We need to be informed of any amendments/cancellation at least 30 days in advance. Cancellation notice of less than 30 days is subject to a penalty cost of one night charges.

Yes, you will be able to get full refund if you inform us the cancellation 30 days in advance. Otherwise, there will be a penalty cost of one night charge.

You are able to book in advance of one year for NUS exam booking and six months for others activities.

Room rate includes provision of linen, pillow, pillow case, blanket and weekly basic housekeeping/cleaning services.

Housekeeping/cleaning services will be provided once a week.

We are unable to provide the complimentary parking as the car park management does not come under us. You may contact Ramky Carpark Management at 67758241 if you want to purchase complimentary parking.

Yes, you may arrange with our Conference Marketing Team.

Yes, you may find the photos on our website.

Full payment is required before check-in in order to secure the room reservation.

Payment can be made at the Site Office during payment/collection hours, i.e.

  • Student Hostels/Residences: Monday-Thursday 9.00am-5.30pm, Friday 9.00am-5.00pm

Alternative modes of payment include:

a) Payment by Cheque/Bank Draft

Cheques/bank drafts must be made payable to “National University of Singapore” and drawn on a bank in Singapore. Foreign cheques are not accepted. Please indicate the invoice number clearly on the reverse. The payment and payment advice (if any) should be sent to the address as shown on the invoice.

b) Payment by Interbank GIRO (For payment in Singapore Dollars and for Singapore Customers Only)

Credit your payment to:

National University of Singapore
DBS Account No.: 7171-032-0320003133

c) Payment by Telegraphic Transfer

For Payment in Singapore Dollars:-

Beneficiary’s Name : National University of Singapore
Beneficiary’s Account No. : 032-000313-3
Beneficiary’s Bank : DBS Bank Ltd, Singapore
Branch : DBS Great World City
Bank Address : 6 Shenton Way, DBS Building, Singapore 068809
Swift Code : DBSSSGSG

For payments by Interbank GIRO and Telegraphic Transfer, to ensure proper crediting to your account, please mail or fax (Fax no.: 65-67748332) your payment advice to:

Office of Financial Services (Accounts Receivable)
National University of Singapore
University Hall, Tan Chin Tuan Wing
#UHT-03-02
21 Lower Kent Ridge Road
Singapore 119077

No, the accepted mode of payment at PGPR includes NETS, VISA, MasterCard and in local cheque. No cash payments accepted.

Twice-Thrice a week cleaning/housekeeping includes changing of bed linens and towel linens. There will also be daily light cleaning/housekeeping: Clearing of rubbish, cleaning/housekeeping of used cups, plates etc, neatening up the beds and hanging back towels (unless it is very wet and dirty). Sweeping and mopping the floor applies when it is very dirty. Daily breakfast (exclude Sunday), and household items inclusive of bed linen, cutleries, pots and pans.

Standard Apartment comprises of sofa, dining set, beds and standard appliances such as TV, refrigerator, oven, and washer & dryer.
Either Mondays and Thursdays OR Tuesdays and Fridays.
Cleaning/housekeeping will start at 9am and carries on till 5pm.

The room attendant will be using the management keys to access the apartment unless the tenant prefers he/she must be at home when cleaning/housekeeping takes place. There are also “Make up room” and Do Not Disturb” door knob signs for the tenant to hang outside his/her apartment.

Toilet papers will be changed when there is one-third left during cleaning/housekeeping.
Induction burner hob is used in Serviced Apartments. For other apartments, gas stove is provided.

There is a washing machine manual available upon request. You may contact the Office of Housing Services at 66011883 for the manual.

There is a Microwave oven manual available upon request. You may contact the Office of Housing Services at 66011883 for the manual.

You will need to fill up the laundry list (indicating the type of laundry services required and number of items accordingly) and place your laundry in the laundry bags that are provided in your apartment. Laundry bags are only provided to serviced apartments. You may also contact the Office of Housing Services at 66011883 or personally bring your laundry to our Front Office Reception Counter.

You may leave the bulky items beside the recycle/general waste chute and contact the Office of Housing Services at 66011883 to get assistance. However, recycle/general waste chutes are only provided for KV 2 apartments. For KV 1 apartments, bins are on the first floor.

Bulky items such as carton boxes, glasses, microwave oven, fans etc. cannot be thrown in the recycle/general waste chute.

You may contact the Office of Housing Services at 66011883 or email kvhelp@nus.edu.sg

Baby cots/cribs are only provided for serviced apartments. You may contact the Office of Housing Services at 66011883 or email kvhelp@nus.edu.sg

You may contact the Office of Housing Services at 66011883 or email kvhelp@nus.edu.sg.

If you are staying in a standard apartment, there are part-time cleaners. You may contact the Office of Housing Services at 66011883 or email kvhelp@nus.edu.sg.

For Regular services, collection will take place before 1100hrs and laundry will be returned the next day by 1800hrs.
For Express services, collection will take place before 1100hrs and laundry will be returned the same day by 1800hrs.

To apply for accommodation/housing at Kent Vale, you would first need to be offered housing benefits in your employment contract with NUS. You may then submit a request through your department’s HR personnel.

All rental charges and related expenses will be charged to departments’ WBSes.

The utility bills for occupant’s will only be sent one to two months after each month’s stay as we would need to await the actual bills to arrive before we can bill your department.

As priority for our apartments go to our eligible faculty members, we will only be able to confirm availability for you approximately 1 month prior to occupant’s arrival.

Office of Housing Services is unable to render any assistance as we are only managing accommodation/housing on-campus. Please contact your faculty administrator.

No change of room/apartment is allowed except under special circumstances. Please email your request to the Allocation Team at ohsalloc@nus.edu.sg.

You may contact the Office of Housing Services at 66011883 or email kvhelp@nus.edu.sg.

Extension of stay depends on availability of the room and also on the employment contract. Please contact the Allocation Team at ohsalloc@nus.edu.sg.

You may refer to http://nus.edu.sg/ohs/properties/kent-vale/ for more information.

You may book the facilities at Kent Vale through https://my.intranet.nus.edu.sg/irj/portal/facility_booking. Please use your NUS User-ID and password at the login page.

You may refer to http://nus.edu.sg/ohs/properties/kent-vale/images/kv-sitemap.jpg for the location map.

There are free internal shuttle buses plying the route from Kent Vale to these campuses. You may also refer to http://www.nus.edu.sg/oed/services/transport/shuttle-bus-services.htm for route details and timing.

According to OHR’s circular HR076/08, the University shall withdraw your housing benefit if you own or have owned, directly or indirectly, any interest in residential or commercial property in Singapore during the term of your appointment. Your housing benefit shall cease 3 months from the date of purchase or date of TOP, whichever comes later. You should also drop an email to the Allocation Team at ohsalloc@nus.edu.sg.

The occupancy/rental fee is due on the 1st day of every month.

The occupancy/rental fee is charged on a monthly basis. If you did not stay for the full month, the Office of Housing Services will pro-rate the occupancy/rental fee according to the number of days that you actually occupied the apartment.

Salary/honorarium deduction is arranged unless otherwise stated. You can refer to the actual payment method from the allocation letter.

If you are staying in a serviced apartment, any related housing costs are already included in the rental rate. You need not pay for such costs separately.

If you are staying in a fully-furnished apartment, utilities and telephone expenses will be charged separately and statements relating to the expenses will be sent to you upon request by the Office of Housing Services. Such expenses will be deducted through the same payment method as your occupancy/rental fee.

If you are staying in a partially-furnished apartment, you will receive all bills directly from the respective service providers as the accounts are applied under your name.

Located within walking distance from the Kent Ridge Campus, Kent Vale is located opposite the Kent Ridge campus, at the junction of Clementi Road and the Ayer Rajah Expressway (AYE).

Kent Vale 1 offers 3-bedroom and 2-bedroom apartments; whereas Kent Vale 2 offers 3-bedroom, 2-bedroom and 1-bedroom apartments in our newly built blocks Pandan Valley offers 3-bedroom and 2-bedroom apartments.

Currently, Kent Vale and Pandan Valley are dedicated to housing for eligible staff and visiting staff of NUS.

Kent Vale is located within walking distance from the Kent Ridge Campus, opposite University Cultural Centre, near the junction of Clementi Road and the Ayer Rajah Expressway (AYE).

For more information on Kent Vale, kindly refer to http://www.nus.edu.sg/ohs/properties/kent-vale/.

Estate Apt Type Area (m2) Area (sqft)
Kent Vale 1 2 BR 120 1291
3 BR 140 - 160 1506 - 1722
  1 BR 44.5 478
2 BR 100.3 1079
3 BR 145.3 1563
Pandan Valley 2 BR 120 1291
3 BR 155 1668
Kent Vale 2 1 Bedroom 2 Bedroom 3 Bedroom Total
Block G (115) 42 42 46 130
Block H (117) 24 24 64 112
Block I (119) 22 22 66 110
Total 88 88 176 352
Kent Vale 2 1 Bedroom 2 Bedroom 3 Bedroom Total
Total - 138 378 615

Some rental differentiation will apply based on the level and orientation of the apartments.

KV1 has a larger floor area as compared to the same apartment type in KV2; while KV2 was newly completed in 2012 and comes with newer furnishing and with provisions such as LCD TV, Built-in Oven and NUS LAN capability.

Do note that all partially-furnished and standard apartments in Kent Vale are equipped with basic furniture and appliances such as sofa, dining set, TV console, bed, mattress, built-in wardrobe, TV, refrigerator, stove, microwave oven, washer and dryer. You shall provide your own bed linen, crockery, cutlery and other sundry items. For unfurnished apartments, only electrical appliances are provided (according to the Inventory List)

The fully furnished and partially-furnished apartments are extended to our faculty members who are eligible for University staff housing. For stay of less than one year, a fully furnished apartment will be assigned to the faculty members. These apartments will be equipped with utilities, telephone, internet and cable services.

A partially furnished apartment would be generally for long term stays (i.e. more than a year). However, tenants would have to apply for telephone, internet and cable services from their preferred service providers.

Both types of apartments come with basic furniture, air-conditioning, and some examples of the electrical appliances provided are television, refrigerator, washing machine.

We are located at:

Office of Housing Services (Reception counter)
New address at Kent Vale: 121 Clementi Road #01-19
Singapore 129802

Campus Visit

Campus visit for prospective hires will be organized on 2 sessions (working days only):
Every Tues, 10am
Every Thurs, 3pm

No, selection is usually done upon arrival based on the available pool of apartments.

Please contact our Kent Vale Management Office directly at Tel: 66013178 or you can email them at kvhelp@nus.edu.sg for their assistance.

Residents are strongly advised not to have more than one pet in their apartments.

Type of Apartment Kent Vale 1 Kent Vale 2
Partially-Furnished / Standard Apartment Please check with Management Office Approved pets and small breed dogs only for BLK H and BLK I
Serviced Apartments NA Pets are not allowed

Faculty members who wish to keep pets in their apartment must complete the “Pets Application” formshare.nus.edu.sg/ohs/ohs_website/Lists/Pets%20Application/NewForm.aspx. A confirmation email will be sent to you upon granting of approval.

Only approved small breed dogs are allowed at Kent Vale 2 in BLK H & I. The list of small breed can be found at http://www.ava.gov.sg/NR/rdonlyres/2FCF9F87-1FB1-49C8-A804-0611C26E95FA/13319/approvedsmallbreed.pdf

For dogs in particular, after approval has been given by the University, Faculty Members must obtain a copy of the dog licence from Animal Control, Agri-Food and Veterinary Authority of Singapore (AVA) and submit it to Kent Vale Management Office. Faculty members must ensure that they observe AVA’s licensing requirements. More information can be found at the AVA websitehttp://www.ava.gov.sg/AnimalsPetSector/SalesOfPetsOwnershipExhib/DogLicensing/

If you have existing cable and internet contracts with your service providers, you may wish to transfer these services to your new residential address. However, do note that the apartments in Kent Vale 2 have been equipped with residential Wi-Fi access (NUS LAN capability) at no additional cost.

If you have existing utilities (water, electricity and gas) services, you would need to terminate these services before you move in to Kent Vale 2. Thereafter, OHS shall transfer ownership of a new utility account to you.

Change of unit is not encouraged except if there are valid reasons such as change in family size or due to certain medical conditions certified by approved doctors. Change of unit is subject to availability.

Kent Vale 2 1 Bedroom 2 Bedroom 3 Bedroom Total
Block G (115) 42 42 46 130
Block H (117) 24 24 64 112
Block I (119) 22 22 66 110
Total 88 88 176 352
Kent Vale 2 1 Bedroom 2 Bedroom 3 Bedroom Total
Total - 138 378 615

Only “invisible grilles” may be installed for the windows

Only grey shaded Insect screens may be installed for the windows.

All grilles, insect screens and solar films must be installed within the apartment. Faculty members shall not carry out any installation which may affect the external façade of the building without the prior written permission of the University.

Faculty members who wish to put up grilles, insect screens and solar films are required to first seek consent from the University before the installation.

Grilles at Kent Vale 1

  • Grilles may be installed for the doors and windows.
  • The grilles must be of aluminium material.
  • All grilles must be white or metallic silver powder-coated.
  • Grilles must be of approved design i.e. square pattern

Grilles at Kent Vale 2

  • Type of Grille: Vertical mode
  • Grille Gap: 2 to 3 inch
  • Material used: High tension standard steel metallic cable with clear PVC layer

NUS will pay 50% of the cost of all grilles and insect screens installations for faculty members who have obtained prior approval from OHS as a matter of formality.

After full payment has been made to the contractor, faculty members seeking the 50% reimbursement for such installation should fill up and print the “Request for Payment to Individual” form found at share.nus.edu.sg/corporate/forms/finance/Payments.

The completed form together with the original receipt should be sent to Kent Vale Management Office.

Rental rates for University Housing are set based on the principle of cost recovery and ensuring that Kent Vale estate provides quality accommodation/housing and services for eligible faculty members.

Rental rates will now be maintained for a 2-year period, effective from date of new rental contract. With this, residents need not be concerned about rental adjustments shortly after they have moved into University Housing. This is a practice commonly adopted in open rental market in Singapore.

Rentals cover all routine, cyclical and improvement costs. Given the age of University Housing, the continuous building up of sinking fund is also required for cyclical and upgrading works, which would be due soon. This would ensure that our University Housing remains a viable and self-sufficient cost centre; that provides for a conducive and affordable housing to attract and retain eligible faculty members.

It will enable routine maintenance as well as cyclical replacement works to be carried out on a timely basis to ensure that your living environment remains conducive and pleasant.

The revised rental rates remain affordable and represent a significant staff benefit as they are still very attractive relative to the current open market rental. For example: a standard furnished 2-bedroom apartment (about 100 sq m) in the same vicinity is leased out at approximately $3500 compared to the $1,500 for a 2-room apartment (120 sq m) at Kent Vale.

At this juncture, priority will be given to faculty members who are currently on housing allowance which will expire by 31 December 2012. Faculty members and their families residing in Kent Vale I may opt for Kent Vale II apartments, subject to availability. More details will be shared in due course as the project managers are focused in getting the KVII completed as soon as possible.

The rental differentiation for Kent Vale apartments on different levels is as below:

  • Ground floor - Less $100
  • 8th floor and above - Increase $20 (exclude units with sea view, 8th floor and above)
  • Different facings - Increase $80 (sea view, 8th floor and above)
  1. Before moving out of your apartment, you should contact the Kent Vale Management Office at 67750669 or 67751176 at least thirty days in advance to arrange for an inventory check. This inventory check should be conducted before you actually vacate your apartment.
  2. Otherwise, OHS will assume that all vacating faculty members are fully aware of their moving out responsibilities. OHS will then charge accordingly for any debris and defects discovered.
  3. To facilitate prompt inventory checking out procedures, please make sure that before you vacate your apartment:
    • All personal possessions/hired appliances are removed. OHS will not bear any responsibility for the loss of items/belongings once you return the keys upon vacating the unit.
    • All sold items are removed. Faculty members who wish to leave behind any appliance(s) for the benefit of the next incoming occupant free of charge may do so subject to a review on a case-by-case basis by OHS.

Faculty member must complete the “Application for Renovation at Kent Vale” form found on share.nus.edu.sg/ohs/ohs_website/Lists/Renovation/NewForm.aspx at least one week before the actual date of carrying out the renovation works. After you have completed this form, simply go to the top of the page and click “Save and Close”. The form will be automatically submitted to OHS. A confirmation email will be sent to you to inform you of the status of your application.

Prior to your check out day

Notify management office of intended check out date

  1. Residents, who wish to perform early check out (before official check out date or the vacation stay end date), must inform Management Office at least one week in advance of your intended check out date.
  2. No notification is required if you are checking out on the official check out day, 12:00noon.
  3. For residents on Vacation Stay (full/partial), no notification is required if you are checking out on the end date that you have indicated in your application for Vacation Stay.

Room Inspections

  • Residents who do not have next Semester Stay must make an appointment with the Maintenance Office at Blk 20 Level 1(during office hours) for a room inspection.
  • Room inspection must be done at least 3 days before your intended check out date.
  • All room inspections must be carried out during office hours.
  • Prior to the room inspection, please ensure that all furniture is returned to its original position as per check in condition.
  • Resident must be present during the room inspection.
  • Please sign on the inspection check list after the completion of the room inspection.

On your check out day

Before you proceed to the check out counter

  1. Before you proceed to the check out counter, please ensure that you have done the following:
    • Ensure that your room is clean as per check-in condition.
    • Switch off all lights, fans, air-con & electrical outlets.
    • Ensure that the windows are closed.
    • Clear all personal belongings from the room, cluster kitchen, cluster toilets & shoe racks of the common corridor.
    • Lock the room before you leave to proceed to the check out counter
  2. Please ensure that you take all your personal belongings with you and discard off any unwanted items properly. Kindly note that any belongings left behind after check out at the above mentioned areas will be discarded without further notice and the resident will be liable for any additional housekeeping fee.

At the check out counter

  • On your check out day, proceed to the Management Office/check out counter to return the following items:
    • Transponder
    • Mailbox Key / Armband (Cluster Leader)
    • Wardrobe Drawer Key
  • Indemnity Form/Room Inspection form (room)
  • Settle any outstanding fee (accommodation/ loss of any keys)

Prior to your check out, residents are required to return the room back to its original check in state. Therefore the room inspection is to ensure the room is still in good condition and that there are no missing or damaged furniture.

Room inspection will normally take about 10 – 15 minutes per room.

You do not have to clear all your belongings for the inspection.

Anything found after you check out will be removed and disposed of so please ensure you have all your belongings before proceeding with the check out.
Residents may be liable for any additional housekeeping fees incurred.
Kindly notify us by email at askpgpr@nus.edu.sg at least 2 weeks before your intended check out date.
You will need to apply for vacation stay. Applications for the Vacation Stay received after the official application period will be considered as late applications Late applications will be subjected to a $10.70 administrative fee.

If you are checking out early due to personal reasons (exams have finished or semester has ended) there will be no refund.

If you are checking out due to other reasons (withdrawal of studies from NUS, exchange or internship program, student status change to part-time) please seek further advice with our Finance Department.

Please notify the respective Management Office 2 weeks prior to your intended check out date for after office hours check out. You are then required to clear any outstanding balances on their account and room inspection at least 3 days in advance from their intended check out date. After which you may return the transponder and keys to our Fire Command Centre (FCC, open 24 hours)

No. Residents are required to settle all outstanding payments before checking out. Please proceed to the Management Office to settle the outstanding charges.

For check in during office hours, please proceed to the check-in counter located at the R2 Lounge. Kindly take note during the official check-in day, residents will be expected to wait for their turn to check-in. Queue numbers will be given to all waiting residents.

To speed up the check-in procedure, please fill-up complete the check-in form and prepare the following documents before proceeding to the check-in counter:

  • Matriculation Card (for returning students)
  • Student Pass (for returning exchange students)
  • NRIC (for new local students who have yet to matriculate)
  • Passport (for new exchange students who yet to matriculate)
  • Offer of Acceptance (for both new local/exchange students who have yet to matriculate)

Kindly notify our Management Office at least 2 week in advance.

You are required to confirm the exact check-in date and the time you will be arriving.

During our early check-in period (one week prior to the official check in date), our R2 Lounge will be open 24 hours to accommodate incoming residents for check in. Outside of this time period, please proceed to the Fire Command Centre (FCC, open 24 hours) to check in.

Student’s Pass: Please bring along the official letter from ICA (IPA letter) stating that the Pass is still processing.

Matriculation card: You will be able to check in without it, but we would need the matriculation or admission application number for verification purposes

The payment is due within 2-weeks from your check-in date. You will be required to pay for the full accommodation fee. The amount due will be stated on the invoices that will be slotted into your mailbox.

Payment can be made at the Management Office (Finance Counter)

Payment mode accepted is NETS/Credit Cards/Cheque/Online Portal.

For online payment, please proceed to https://uhms.nus.edu.sg/student. Payment methods accepted online are Amex/Credit Card/eNETS.

Cash payment is not accepted.

An online copy of the Resident’s Handbook is available athttp://www.nus.edu.sg/ohs/s_handbook/downloads/PGPR_Handbook.pdf and you can refer to it for more information on the rules and regulations.

There are keyboards located in our Music Rooms.

You can proceed to the Management Office or contact us at 66011111 or write in to our general email askpgpr@nus.edu.sg for more information.

You can log in to the 24-hours fault reporting system for faster response and records in the system, at uhms.nus.edu.sg/Students using your NUSNET ID to raise your maintenance/housekeeping request.

Please be informed our technicians will not enter your room without your consent. However please be assured we will notify you beforehand if there is a need to enter your room.

We have several facilities such as the Badminton courts, a Multi-Purpose Court, Tennis courts, Music Rooms, and BBQ pits. To utilize these areas please proceed to the Management Office to make a booking.

Various areas such as the fitness corner, student lounges, and basketball courts are on a first-come-first-serve basis.

Cluster kitchens are located at each level.

For usage of the Gym, kindly go online to apply athttps://aces01.nus.edu.sg/Prjgam/login.do thereafter proceed to the Management Office to make onetime payment of $15 per Semester & it is located at Blk Level B1.

Each Residence has a laundry room allocated to their respective areas at the locations below:

  • Residence 1 (Block 1 – 4) : Block 2 Level 2
  • Residence 2 (Block 5 – 8) : Block 5 Level 2
  • Residence 3 (Block 9 – 12) : Block 10 Level 2
  • Residence 4 (Block 15 – 19) : Block 18 Level B1
  • Residence 5 (Block 20 – 25) : Block 21 Level B1 & Block 24 Level B1
  • Residence 6 (Block 26 – 30) : Block 29 Level B1
  • Graduate Apartment (Block 13 and Block 14) : Block 13 Level 1 & Block 14 Level 1

Yes. Detergent can be purchased at Nanyang Minimart.

There are coin vending machines at the foyer, next to our Management Office.

There is a DBS/POSB ATM machine located in Science Park. You will need to cross the main entrance foyer, down the staircase, past the Basketball courts. Walk out from the back exit. The building located behind the bus stop has the ATM.

There are other ATMs located at Science block and National University Hospital.

There are two canteens located in PGPR: eCanteen which is located opposite of Residence 1 (turn left from the main entrance foyer).

Foodgle which is opposite Residence 5 (turn right from the main entrance foyer). Alternatively you can also eat at SupperHouse located next to Foodgle

The average price ranges from $2.50 - $5.00

Your transponder helps you to access the elevator to your floor, your cluster and your room respectively. Transponders are assigned strictly to yourself and will not allow you to visit other floors in your block. Common floors do not require you to use the transponder.

The battery may have gotten low. Take it to the Management Office. Do not try to pry open the transponder on your own. If there are any damages or missing parts, the transponder will be deemed faulty and a fee of $60.00 will be charged for the replacement.

Please bring it to us at the Management Office and we will replace the cover with a new one, free of charge.

Contact your cluster leader as they will have the mailbox key. During the vacation period, you can personally collect your mail by borrowing the mailbox key from the Management Office. To do so, you will need to deposit your matric card.

All registered mail/parcel/packages will be sent straight to the Management Office. We will send a notification through the NUS email to the respective receiver to collect their parcel from us. Please bring along your Matriculation card for verification. Parcels that are not collected from us within 1 week will be returned back to the sender.

Please proceed to the Management Office to do a replacement of your transponder.

The cost of replacement are as follows:

  • 1st Replacement $60.00
  • 2nd Replacement $120.00
  • Subsequent replacements will be $180.00

If the lost transponder is found and returned to the Management Office within 5 working days, there will be an administrative fee of $20.00. $40.00 will be refunded.

PGPR RESIDENCE 1 Block 1 – 4 21 Prince George’s Park S(118420)
PGPR RESIDENCE 2 Block 5 – 8 27 Prince George’s Park S(118420)
PGPR RESIDENCE 3 Block 9 – 12 29 Prince George’s Park S(118420)
PGPR RESIDENCE 4 Block 15 – 19 37 Prince George’s Park S(118420)
PGPR RESIDENCE 5 Block 20 – 25 35 Prince George’s Park S(118420)
PGPR RESIDENCE 6 Block 13 – 14 25 Prince George’s Park S(118420)
Graduate Students Apartments Block 1 – 4 39 Prince George’s Park S(118420)

Refer to the following for the respective Residences:

On the second row, indicate your Block number, Level, and Room number.

Example:
21 Prince George’s Park
Block 1 – Level 1 – Room A
Singapore 118420

Please contact NUS IT Care at 65162080 or email them at itcare@nus.edu.sg

No. there are no wireless internet services in the rooms. Wireless signal is only available in the student lounges and common areas.

To get internet services in your room, you are required to plug in a Cat 6 LAN cable to the network point provided in your room which will be installed & it would be under the inventory list. Cat 6 cables can also be purchase at Nanyang Minimart.

Room change is subject to availability. Please approach the management office.

The vacation stay application will normally be open a month prior to the official check out date. An email notification will be sent out nearer to the date regarding the details.

You are not allowed to apply for more than 1 lot per person.

luggage storage application will be available after the vacation stay application period. A notification email will be sent out to the residents with further details.

The storage space is 90CM(L) x 60CM(W) x 80 CM(H)

The official check in date is indicated in the offer of accommodation. If you intend to check in earlier, you may do so during the early check in period (1 week prior to the official check in date)

If you wish to check in earlier please notify our Management Office through the link that will be provided or through email at askpgpr@nus.edu.sg.

You can apply for accommodation for the semester stay with Hostel Admission Services. Please check with Hostel Admission Services with regards to the window for the application of semester stay.

You can shorten your vacation stay at the Management Office but an administration fee of 1 week accommodation stay will be incurred.

You can apply through the Management Office and there will be no administration fee incurred. However, it is subjected to room availability and Management approval.

You will need to approach Hostel Admission Services directly to enquire about the inter-hostel transfer.

You can buy most of your cleaning materials and pillows at Nanyang Minimart.

No, you will have to purchase your own bed sheets.

Yes, you are able to cook in the kitchen facilities provided. However utensils are not provided and you will need to bring your own.

Please check our website for guest rooms information and availability atuhms.nus.edu.sg/Conference-Guest-Reg.

You may wish to refer to www.nus.edu.sg/osa/housing/General/options.html for a list of contact to the respective halls and residences as each manage small number of guest rooms within the student accommodations

However, due to the limited availability of these guest accommodations, priority will be accorded to guest visitors on official university business.

Student can go to MYISIS to check for a GIRO account using their User-ID and password.
You may write in to the front desk counter, but it is subject to approval.
RVR does not provide financial aid. However, you may check with OFS.
1 week of hostel fee from check out date, regardless of vacation stay check in status.
Acceptance fee will be refunded upon submission of document for verification.

You may extend but subject to room availability and there is no penalty fee charge for extension.

You may approach the management office to apply for late application and make payment for the hostel vacation fees. There will be a late application fee of $10.70.

You can only pay using cash or nets at Singpost, but you must also have the invoice.

You can apply for the entire vacation and use your room as storage for your own usage. Do not allow others to use your room. If RVR Management office were to find out, there will be a penalty charge.

No, you cannot rent the student room for your parents. You can however rent guest rooms. Please check our website for guest rooms information and availability atuhms.nus.edu.sg/Conference-Guest-Reg.

Please approach the management office and produce your matric card to confirm that access that has been activated. Should the problem persist, please contact the Computer Centre HelpDesk at 65162080 or email itcare@nus.edu.sg. In the meantime, a temporary access card will be issued to you.

Inter hostel transfers are subject to availability. Residents who wish to move to another hostel would need to approach Hostel Admission Services for their advice.

Room change is subject to availability. Please approach the management office.

Room allocations are under the purview of OSA and students are not allowed to choose their roommates or their nationality. For more information, please refer to HAS website at http://www.hosteladmission.nus.edu.sg/app/home

No, you have been assigned to a new room and you will need to transfer. The date of transfer will be made known later.

No, your room will be returned to OSA and will be offered to students who are in the waiting list. Your friend may write towww.hosteladmission.nus.edu.sg for assistance.

You may apply for vacation stay till end of June, and not a full vacation stay.

No, RVR does not provide storage rooms during vacation.

Subject to room availability. Temporary rooms are available. If your room is not ready, you will be assigned to a temporary room. You need to transfer to your actual room once cleaning is done.

Yes, you can. However it will be subject to room availability and you will have to pay a higher room rate.

Yes, subject to room availability and you can only stay until 1 July 2013.

RVR staff has the right to enter your room with contractors to rectify your complaints about room defects or if we have disciplinary complaints against you.

if you have internet problems within 2 weeks from the official check in date, you may approach the front desk to fill up a request form to ITCare. ITCare will then collect the forms from management office and they will contact you directly to follow up on your request.

The earliest check in date is one week before the official check in date subject to availability of your room. Kindly take-note that you will also have to pay for the hostel fees from the check in date up to the official check in date.

You will be informed by management office when to transfer, approximately on 15 July 2013.

Yes, you may stay in your current room, but if there is a need you will be transferred to another room/block.

Your friends are not allowed to check out on your behalf. According to the housing rules, all room keys have to be returned personally to the office (during office hours) or to the Duty Resident Assistant (after office hours).

Your friends are not allowed to check in on your behalf. According to the housing rules, all room keys have to be collected personally from the office (during office hours) or the Duty Resident Assistant (after office hours).

Duty RA operating hours is from 7 pm to 7 am. During weekends or public holidays, duty RA operates for 24 hours.

Contact duty RA between 3-4 hours in advance before you leave, this is to prevent disappointment. Any improper check out will result in a $60 penalty being imposed on you.

Please inform management office at least 1 week before intended check out date and make appointment for pre-check out inspection to be carried out 3 working days before check out date.

Yes, subject to room availability, proceed to RVR management office for arrangement and for billing matters.

RVR management office will keep the letters for at least 1 month. We are not allowed to keep the uncollected letters for too long.

For KFH residents, the mails can be collected at the mailbox located in the lounge. For RVR residents, letters will be delivered to resident’s room by your level or block RAs on weekly basis.

Whenever a student withdraws his application, OSA will offer the room to the next student on the waiting list and if the next student does not respond within the stipulated time, the room will be offered to the next student. This process may take awhile if more than 1 student turned down the offer. By the time a student on the waiting list accepts the offer it may be more than 1 month into the semester.

Yes you may submit the application via email to us but acceptance is subject to availability of rooms. However, please take-note that your room will only be reserved after the payment for the vacation application is made in full. Until then, the room may be given to the next student who applies and makes a full payment.

You should report it to your RA or RAD or Campus Security.

No, RVR does not have a lost and found department.

During office hours, our contact no. is 65168558. After 7pm, please contact duty Resident Assistant. His/her name and contact can be found at RVR Tower Block glass door panel and RVR counter. The NUS emergency number is 68741616.

For check out before start of Official Check in date, Acceptance fee is forfeited and student pays till check out date.

For check out within 2 weeks of Official Check in Date, Acceptance fee is forfeited and student pays till check out date plus registration fee plus meal plan (if any).

For check out after 2 weeks of Official check in date, the student is liable for entire semester payment.

The management can only send out emails to remind residents not to take what is not theirs. Residents should also label their food items.

Prior to your check out, residents are required to return the room back to its original check in state. Therefore the room inspection is to ensure the room is still in good condition and that there are no missing or damaged furniture.

Room inspection will normally take about 10 – 15 minutes per room.

You do not have to clear all your belongings for the inspection.

Anything found after you check out will be removed and disposed of so please ensure you have all your belongings before proceeding with the check out.

Residents may be liable for any additional housekeeping fees incurred.

You can drop an email to your respective Management Office at least 2 weeks before your intended check out date to inform of the early check out.

You will need to apply for vacation stay. Applications for the Vacation Stay received after the official application period will be considered as late applications

Late applications will be subjected to a $10.70 administrative fee.

If you are checking out due to private reasons, e.g. exams have finished or semester has ended, there will be no refund.

If you are checking out due to other reasons (withdrawal of studies from NUS, exchange or internship program, student status change to part-time), please seek further advice with our Finance Department.

For after office hours check-out, please notify the respective management Office 1 week prior to your check-out date.

Residents are required to confirm the exact check-out date and the time that they wish to leave the respective residences via email.

Please note that after office hours check-out is only allowed for international students. Residents must provide their flight details as proof that they have to check-out after office hours.

Residents will still be required to complete the proper check-out procedure during office hours (please refer to Q1 for the proper check-out procedure)

The Management Office will inform the on-duty Resident Assistant (RA) of any after office hour check-out on a daily basis.

The on-duty RA will meet up with the residents at his/her room on the confirmed date & time. Please return the following items to the on-duty RA:

  • Room Access Card
  • Mailbox Box Key
  • Mobile Pedestal Key
  • Wardrobe Drawer Key

No. Residents are required to proceed to the respective Management Office to settle all outstanding payments before checking out. You may check with the Front Desk officers if you are unsure your exact amount outstanding.

Please note that the charge for lost access card is as follows:

  • $60.00 for lost of access card. If the lost access card is found and returned to the Management Office within 3 working days, there will be an administrative fee of $20.00. $40.00 will be refunded.
  • $30.00 for lost of residence keys (mailbox/mobile pedestal/wardrobe drawer). This is the admin fee charged for replacement and cost of labor incurred too.

Payment can be made at the respective Management Office. Payment mode accepted is NETs/Credit Card only.

Cash payment is not accepted.

No. You are not allowed to tap for meals at the dining halls after check-out. Residents are advised to clear all carried forward meal credits prior to checking out. Do note that for every meal, residents are allowed to tap a maximum of 3 times.

Please note any meal credits carried forward must be cleared within 14days. Any unused credits after that will be forfeited. There will be no re-fund of unused credits.

You can check your meals credits through aces01.nus.edu.sg/Prjhml/login.do.

There will be no refunds for the unused EVS credits and will be forfeited when you check-out.

For check-in during office hours, please proceed to the check in counter located at the Common Lounge. Do note that during the official check in day, residents will be expected to wait for their turn to check-in. Queue numbers will be given to all waiting residents.

To speed up the check-in procedure, please fill-up complete the check-in form and prepare the following documents before proceeding to the check-in counter:

  • Matriculation Card (for returning students)
  • Student Pass (for returning exchange students)
  • NRIC (for new local students who have yet to matriculate)
  • Passport (for new exchange students who yet to matriculate)

You are required to notify the respective Management Office at least 1 week in advance.

You are required to confirm the exact check-in date and the time that they will be arriving to the respective Residential Colleges.

After office hours check-in is only allowed for international students.

The on-duty RA will assist to pass to the resident his/her room access card. Please meet up with the on-duty RA at the appointed time, at the lift lobby on level 1.

Residents will still be required to proceed to the Common Lounge during office hours, to do a proper check-in and receive the remainder set of keys.

Student’s Pass: Please bring along the official letter from ICA (IPA letter) stating that the Pass is still processing.

Matriculation card: You will be able to check in without it, but we would need the matriculation or admission application number for verification purposes.

The payment is due within 2-weeks from your check-in date. You will be required to pay for the full accommodation fee and meal plan charges. The amount due will be stated on the invoices that will be slotted into your mailbox.

Payment can be made at the respective Management Offices/Common Lounge.

Payment mode accepted is NETS/Credit Cards/Cheque/Online portal.

For online payment, please proceed to uhms.nus.edu.sg/student. Payment methods accepted online are Amex/Credit Card/eNETS.

Cash payment is not accepted.

No. Residents are required to settle the accommodation fee and meal plan charges in full within 2 weeks of checking in to your accommodation. You may do a partial payment within the 2 weeks deadline. However all payments must be received in full within 2 weeks of checking in.

An online copy of the Resident’s Handbook is available atwww.nus.edu.sg/ohs/s_handbook/ and you can refer to it for more information on the rules and regulations for accommodation in UTown.

For College of Alice & Peter Tan and Residential College 4, we have the following facilities

Kitchenettes

  • In the Residential Colleges, there is one kitchenette within each neighbourhood (at Level 16, 13, 10, 7, 4)
  • Each neighbourhood comprises three floors.
  • Each floor will typically comprise three 6-bedroom apartments and 24 single units.
  • There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen
  • In the Residential Colleges, there is one kitchenette within each neighbourhood (at Level 16,)
  • Each neighbourhood comprises three floors.
  • Each floor will typically comprise three 6-bedroom apartments and 24 single units.
  • There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen

Laundry Rooms

  • In the CAPT Residential College, there are five located Levels 17, 14, 11, 8, 5.
  • It is likely to cost each student $1.00 for a 30 minute washing cycle and $1.00 for a 30 minute drying cycle.
  • The prevalent mode of payment is by coin payment. For students’ convenience, we are exploring the feasibility of a card payment system.
  • In College 4, there are two Laundry Rooms located at Level 17, 14
  • It is likely to cost each student $1.00 for a 30 minute washing cycle and $1.00 for a 30 minute drying cycle.
  • The prevalent mode of payment is by coin payment. For students’ convenience, we are exploring the feasibility of a card payment system.

Study Rooms

  • There two Study Rooms are located on Level 12 and Level 6
  • The study rooms are air-conditioned and is strictly for the residents use only.
  • There are no study rooms available for Residential College 4. As the floors are currently occupied by Yale-NUS College

For Cinnamon Residential College and Tembusu Residential College

Pantry

  • In the Residential Colleges, there is one kitchen within each neighbourhood (at Level 5, 9, 13, 17 & 21).
  • Each neighbourhood comprises four floors.
  • Each floor will typically comprise three 6-bedroom apartments and 18 single units.
  • There is a refrigerator, microwave oven and a stove in each kitchen.
  • In the Residential Colleges, there is one kitchen within each neighbourhood (at Level 5, 9, 13, 17 & 21).
  • Each neighbourhood comprises four floors.
  • Each floor will typically comprise three 6-bedroom apartments and 18 single units.
  • There is a refrigerator, microwave oven and a stove in each kitchen.

Laundry

  • There are two Laundry Rooms in each Residential College. (located on the 9th floor and 17th floor).
  • In addition, there are two drying areas on each floor.
  • It is likely to cost each student $1.00 for a 30 minute washing cycle and $1.00 for a 30 minute drying cycle.
  • The prevalent mode of payment is by coin payment. For students’ convenience, we are exploring the feasibility of a card payment system.
  • There are two Laundry Rooms in each Residential College. (located on the 9th floor and 17th floor).
  • In addition, there are two drying areas on each floor.
  • It is likely to cost each student $1.00 for a 30 minute washing cycle and $1.00 for a 30 minute drying cycle.
  • The prevalent mode of payment is by coin payment. For students’ convenience, we are exploring the feasibility of a card payment system.

Cooking is strictly not allowed in 6 Bedroom Apartments.

You may proceed to the Management Office to lodge your maintenance issues. You may arrange for an appointment immediately or Management Office will contact you regarding the arranged date and time that the contractor will able to rectify your maintenance issue. Where possible, residents are required to be present during the rectification works. An officer from the Management Office will be present with the contractors during the rectification works. Please note that at times, due to scheduling issues, we may be required to enter your room without your presence. However please be assured we will notify you beforehand and an officer from the Management Office will be there during the rectification works.

For any maintenance issue after office hours, you may contact Office of Estate & Development (OED) maintenance hotline at 65161515.

The air-con is charged based on pay-as-you-use. Each resident who checks-in into an air-con room will have an account created for them. This account is known as the EVS account. You will receive a Meter ID and password via your email.

You will be unable to turn on your air-con if you have insufficient credits.

You may top-up your account by the following method

  • Using the meter ID and password, log on to nus-utown.evs.com.sg. You may top-up your credits and check your account balance through this website. Payment mode accepted online is via credit card.

  • Using your meter ID only, top your credits at the kiosk located at the following location. You can only top-up your credits at the kiosk. You will not be able to check your account balance through the kiosk.

    Payment mode accepted at the kiosk is via NETs.

      Top-Up Kiosk Location
    Cinnamon Residential College

    Level 1 outside the Management Office.

    Area is only accessible by card access

    College of Alice & Peter Tan

    Level 1 near Dining Hall

    Area is only accessible by card access

    Residential College 4

    Level 1 Drinks Vending Machine Area

    No card access is required

Please email to evs_operator@yahoo.com.sg. Include the following: Full name, Student matriculation number and Address: 8 college avenue east #**-** (unit number) Spore 138615. Alternatively, you may contact the vendor at 82999655.

No. There are no wireless internet services in the rooms. Wireless signal is only available in the Residential Lounges that are located on every level.

To get internet services in your room, you are required to plug in a Cat 6 LAN cable to the network point provided in your room. Cat 6 cables can be purchased at the NUS Co-op shop. The nearest Co-op shop is located at the Central Library NUS Kent Ridge Campus.

Please advise the sender of the parcel/registered letter to write your local contact number on the parcel or letter. Once the courier service is here to deliver your item, they will contact you at the given number. You will be required to sign for the parcel/registered letter personally. If you are unable to collect the parcel/registered letter, you are advised to make your own arrangement with the courier service to have the item delivered on another day.

The Management Offices will not receive parcels/registered letter on behalf of residents.

For residents of College Alice & Peter Tan, you may proceed to College Administration office, located at Basement 1 to enquire about your delivered parcels.

Please refer to the following for the respective addresses:

Tembusu Residential College
26 College Avenue East
#xx-xxx (your unit no.)
Singapore 138597

Cinnamon Residential College
22 College Avenue East
#xx-xxx (your unit no.)
Singapore 138595

College of Alice & Peter Tan
8 College Avenue East
#xx-xx (your unit no.)
Singapore 138615

Residential College 4
6 College Avenue East
#xx-xx (your unit no.)
Singapore 138614

Return the card found to the Management Office. You can keep the new replacement access card instead.

Due to the changing nature of the student demographic every semester, you may be required to move to a different room in the new semester.

The meal plan is compulsory for all residents who accept a room offer in the Residential Colleges. You will be required to subscribe to both breakfast and dinner.

You will not be able to use breakfast credits at dinner and RC4/CAPT residents will not be able to collect their meals from Cinnamon/Tembusu Dining Hall, vice versa.

The meals are served at the following times:

Breakfast: 7.00am to 10.00am
Dinner: 6.00pm to 10.00pm

Breakfast & Dinner are served on Mondays to Fridays
Only Breakfast is served on Saturdays
Only Dinner is served on Sundays

If you miss a meal, you may carry forward you meal credits for up to 14 days. Please note that any unused credits after that will be forfeited.

You are required to tap your matriculation card at the card reader at the entrance of the dining hall servery area. Each tap will deduct 1 meal credit. You will then be given a token which you can then exchange for meals at your preferred food station.

You may bring your friends /family members to join you for meals at the Dining Hall. You may use your meal credits to collect a meal for them at the Dining Hall. They need not pay to collect the food.

Please note that you are only allowed a maximum of 3 taps per meal. Your friends/family members may assist you to use up any carried forward meal credits. Note that if you do not have any carried forward meal credits, you will be using up the meal credits for meals on the following day. As such, you are strongly advised to plan out your meal credits carefully before inviting friends/family members to have meals with you.

It is from 9th April to 18th April 2013. We would send an email out to you nearer to the date of the application on the details.

Please arrange for a room inspection to be conducted at least 3 working days before check out date. Proceed to UTown Residence Management Office to arrange for it during office hours.

Clear all outstanding accommodation fee payments before checking out.

Return all keys and access cards issued to the Management Office during office hours upon checking out.

No, belongings left in the room or apartment will be removed after the resident has checked out. All removed belongings will be disposed of.

Drop an email to UTown Residence Management Office at ohs.utr@nus.edu.sg at least 2 weeks before your intended check out date to inform of the early check out date.

You will need to apply for vacation stay, if you have not done so, kindly proceed to Seminar Room 1 to apply. Applications for vacation stay after 18 April 2013 is considered late applications, so there will be a $10.70 administrative fee on top of the accommodation fee.

If you are checking out due to private reasons, e.g. exams have finished or semester has ended, there will be no refund.

If you are checking out due to other reasons (withdrawal of studies from NUS, exchange or internship program, student status change to part-time), please seek further advice with our Finance Department.

You can contact our Duty Student Assistant (SA) at 91385713. This is an after-office-hours hotline for check in/out and lost cards/lockout cases.

No, you have to clear all outstanding payments before you check out. Please proceed to Seminar Room 1 during office hours to look for our Finance Department colleagues and seek further advice from them.

You will be required to pay $60.00 for loss of access card and $30.00 for loss of residence key. Please be informed that this is the admin fee charged for replacement and cost of labor incurred too.

Please bring along your Matriculation card, Passport and Student’s Pass to check in at UTown Residence. You will be given a Check In form to fill in. More details such as the keys and access to your room will be given during the check in process.

You will need to send an email to inform UTown Residence Management Office at least 1 week in advance from your check in date. You can approach our Management Office during office hours to process your check in.

You will need to send an email to inform UTown Residence Management Office at least 1 week in advance from your check in date. You can contact our Duty Student Assistant (SA) at 91385713 on the check in date, this is an after-office-hours hotline for check in/out and lost cards/lockout cases.

Student’s Pass: Please bring along the official letter from ICA (IPA letter) stating that the Pass is still in processing.

Matriculation card: It is okay for you not to have the card at the moment for the check in, but we would need the matriculation or admission application number for verification purposes.

Semester stay: You are given a 2-week grace period from your check in date to pay the entire accommodation fee. You may pay this fee online using your UHMS Student Portal or pay using NETS or credit cards at the Management Office (Seminar Room 1).

Vacation period: You have to pay the entire accommodation fee upon checking in, if you have not done so previously during the application period. Please pay at the Management Office (Seminar Room 1) using NETS or credit cards.

There is an Installment Payment Plan which allows residents to divide their accommodation fee into maximum 3 periods to pay. The criteria to be eligible to apply for it is that you will need to have an official letter from NUS or your faculty stating the amount of monthly stipend you are receiving if you are on scholarship/bursary.

There is an Installment Payment Plan which allows residents to divide their accommodation fee into maximum 3 periods to pay. The criteria to be eligible to apply for it is that you will need to have an official letter from NUS or your faculty stating the amount of monthly stipend you are receiving if you are on scholarship/bursary.

There is a Laundry Room is at Level 2 of each tower, Common Lounge at Level 1 and Level 3 of both towers and there is a rooftop garden available for all residents’ usage at Level 8 rooftop. Bicycle Room is available at Level 2 of UTown Residence (located outside main foyer, near FCR). You can access them using the issued UTown Residence access card for your apartment.

Rubbish chutes are available at each floor of the Residence, please throw your rubbish into the rubbish chute.

Do not leave them lying around at the rubbish chute area.

Single apartment (4-bedroom): Only microwave cooking is allowed.

Married apartment: Induction cooking hot plates are installed in the kitchen, please cook using induction cooking hot plates which are installed in the kitchen or use the microwave oven provided.

During office hours: please proceed to the Management Office to lodge your maintenance issues in the Maintenance Logbook for both door locks and other miscellaneous issues.

After office hours: please call the 24-hr OED maintenance hotline at 65161515.

Please email to evs_operator@yahoo.com.sg. Do include the following: Full name, Student matriculation number and Address: 36 (for North Tower) or 38 (for South Tower) college avenue east #**-*** (unit number) Spore 138600 (for North Tower) or 138601 (for South Tower). Alternatively, you may contact the vendor at 82999655.

You should be contactable by the courier service. Your presence is required. The management office is not responsible and does not collect parcel/mails on behalf of the residents.

Return the found card back to Management Office of UTown Residence, and continue using the new replacement access card

If the lost access card is found and returned to the Management Office within 3 working days, there will be an administrative fee of $20.00. $40.00 will be refunded.

UTown Residence guest room rate: $128.00 per night

To book a guest room, visit uhms.nus.edu.sg/Conference-Guest-Reg/.

For enquiries, you can send an email to ohs.utr@nus.edu.sg. Got to check with finance staff about the refund enquiry and before checking with finance staff, you would need to ask the student the reason for cancellation.

Payment Counters are for payment of accommodation fees, meal plans and registrations fees. We do not collect the Application fee ($26.75) and $200 advance rental. These are collected by OSA.

Residents are advised to pay within 14 days from check in date if they are not on GIRO.

At the Registrar’s Office. Once students sign up with NUS for GIRO, they will have a debiting account with NUS where fees (tuition or hostel) can be debited from.

Yes, if students are on scholarship/bursaries/financial aid/stipend. They are allowed a maximum of 3 installments’ with the last installment before the end of the 3rd month of the semester. Application forms available at the management office and installment arrangement is subjected to the approval of the property manager.

Residents can defer payment if on scholarship/bursaries.

No. Residents can request for a copy of the invoice over the counter.

Payment modes available:

  • GIRO
  • Scholarship/Bursaries/Financial Aid
  • NETS
  • Credit Cards (Visa, Master, Amex)
  • Local debit cards (Visa, Master, Amex)
  • Cheque/bank draft in SGD, made payable to National University of Singapore
  • Money Order (nearest post office is at Yusof Ishak House)
  • Telegraphic Transfer
  • Online: https://uhms.nus.edu.sg/students

No cash is accepted at the counter. With the outstanding invoice , you can make cash payments at the Post Office at YIH.

For RCs: Term Fee, meal plan ($864) and registration fee ($5.35)

For UTR: Term Fee and registration fee ($5.35)

Meal plans follow the same billing and refund frameworks as the hostel fee.

If you are on the waiting list for accommodation, your hostel fees will be prorated. Otherwise, there will be no prorating of hostel fees.

Please check for the details in the Resident’s Handbook at www.nus.edu.sg/ohs/current-residents/students/resources.php under the Framework for Early Check Out. You are advised to write in to the Management Office to clarify the framework for early check out requests and refund process.

The hostel fees are tied to the course & tuition fees. If you are paying subsidized tuition fees (receiving MOE tuition fee subsidy), then they will pay subsidized hostel rates. Self funded courses like MBA do not enjoy MOE tuition fee subsidy. Hence, you will have to pay the non subsidized rates. As a rough gauge, most coursework are not subsidized and most research courses are subsidized. Non Grad students will pay the subsidized hostel rates regardless of course or tuition fee type.

Depending on gravity of the defects, it may be rectified within the same day or take up to 7 working days.

Please report to the management office. The replacement cost is $60.00 for room key and $30.00 for drawer key.

As the equipment is rather sensitive, turning the switches on & off often affect the calibration of the sensors which results in the sensors not functioning properly.