1. Will utility supplies like water, electricity, gas, etc. be provided in the Faculty Housing?
   
    

2. Where can new faculty members collect the keys to their units?
   
    

3. Can faculty members request for window grilles/front door gates to be installed?
   
    

4. Are there 24-hour standby services to attend to emergency situations like e.g. blackout, etc.?
   
    

5. Are there any contacts available for housing outside of the University?
   
    

6. Are pets allowed in Faculty Housing?
   
    

7. Billing Enquiries - for individuals / departments

Apartments for Visiting Faculty (i.e. Fully Furnished Apartments) are supplied with water, electricity & gas services. They will be billed for actual amount used at the end of every month.

For faculty members living in apartments for long term stay (i.e. Partially Furnished Apartments), the University will apply for utilities on their behalf first, and thereafter transfer ownership of the account to the faculty member when they move in.

Generally, arrangements for key collection would have been communicated to the new faculty members via email through the respective HR officer of the department.

Keys can be collected from the Kent Vale Maintenance Office during office hours (from 8.30am to 6.00pm, Mondays to Thursdays and from 8.30am to 5.30pm, Fridays, except public holidays).

Grilles may be installed for the front door/windows.  Insect screens may also be installed for the windows.  All grilles and insect screens must be installed within the apartment (with the exception of the front door gate).  Grilles must be of aluminium material and powder-coated and match the color of the existing door and window frames.

The University will reimburse 50% of the installation cost to faculty members concerned (i.e. principle of equal cost sharing applies).

Faculty members who wish to carry out the above works must first seek consent from the University before installation.  Please refer to the Kent Vale House Rules (Paragraph A7) for more information.

For emergency standby services after office hours, you may contact the Kent Vale Security Post at tel. no. 6776 8865.

All genuine emergency situations would be attended to by emergency stand-by personnel while non-emergency cases would be charged accordingly.

* Click here for longer term stay