Our principal customers are both the staff and students of NUS as well as members of the public, visitors, contract workers, and canteen operators.

Apart from the internal customers, we also have close relationships with external agencies such as other stakeholders within and outside NUS. These include the Singapore Police Force (SPF), University-Level Research Institutes/Centres, and outsourced security agencies.

It is important for us to understand our customers’ expectations or requirements to create the good rapport with our key customers. It is also important to manage our customers’ expectations and at the same time, share with them our limitations and challenges faced in providing security in an open and freely accessible campus.