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Synopsis
Many fallaciously equate being assertive to being aggressive. Assertiveness lies between passivity and aggression. Being assertive is standing up for your own personal rights and expressing your beliefs without violating others' rights. Assertive people influence others in positive ways, are non-judgmental and adopt a proactive rather than a reactive approach. In this workshop, you will learn the various building blocks from enhancing your self esteem, listening skills to learning to say "No". From either a passive or aggressive person, you can progress to a more assertive person. This will increase your confidence and effectiveness in handling conflicts and constructive dialogue with others.
At the end of this 2-day interactive workshop, you will be able to clarify your rights as a representative of your organisation, communicate assertively and identify and overcome barriers to assertiveness
Course Outline
Introduction
What is assertiveness?
Benefits of assertiveness
Areas that require assertiveness
Understanding basic human behaviour
McGregor's Theory X and Y
Theory Z and Theory K
Maslow's Hierarchy of Needs
Our Personal Rights
Our rights in dealing with others
Definition of individual's basic rights
Three types of behaviours
Characteristics of passive, aggressive and assertive persons
Communication styles of passive, aggressive and assertive persons
Six building blocks to become more assertive
Building good self esteem
Be a better listener
Learn how to say "NO"
Ask assertively
Give and take constructive feedback
Give and take criticism
Instructional Methodology
Lecturettes, videos, role plays, self-reflection exercises, case studies, discussion and presentation.
This workshop is facilitated by trainers from HardKnocksCollege.com
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