The Keys to Business Continuity & Crisis Management Preparedness

Get Ready! Avert, Prepare For & Recover From Any Crisis

Most managers and executives at all levels of the organization have to manage small crises on an ongoing basis. However, their skills are tested to the utmost when they are faced with major crises that have the potential to disrupt the organization's income sources, operating expenses, stock price, competitive position and ongoing business. Disasters may strike an organization when least expected. Recent events such as the terrorist attack on the World Trade Center in New York City, the Bali bombing and SARS/Bird flu outbreaks have alerted organizations to the adverse impact a disaster can have on their business. Have you ever considered, given the above scenarios, how would your business be able to carry on with minimum disruption to your operations? What about your brand equity, shareholder value and market share? Would these be affected? How do you reduce your organization's vulnerability to terrorism, pandemic flu, computer virus assaults or your own employee's dishonesty?

The workshop emphasizes realistic problem solving and the importance of hands-on experience in preventing or controlling crisis situations. Participants work on exercises based on actual business crisis events. This workshop will teach you how to recognize the threats that your organization faces develop and respond with the appropriate crisis and business continuity management program.

Course Content
1. Introduction to Crisis Management
* Recent disasters and consequences
* Defining and identifying a crisis
* Planning for crisis management
* Building the team and mechanism for crisis management
* Recognizing the early warning signals
* Managing in a crisis situation
* Recovering from a crisis situation
* Crisis Management and Business Continuity Management

2. Business Impact Analysis
* What are the impacts from a disaster?
* Financial loss, damage to reputation & regulatory effects

3. Risk Analysis
* How do you identify potential threats and risks to your organization
* Fraud, business risk, project risk etc.

4. Business Continuity & Recovery strategies
* Alternative strategies
* In-house vs. outsourcing

5. Training and implementation
* Setting up Business Continuity teams
* Developing training courses
* Implementing the plan with the BC teams

6. Maintenance, evaluation and audit of existing plans

What You Will Take-away
* Checklists, how-to procedures/tips and templates
* Exercise handouts
* Sample key methodologies