CCM1 - ERM Foundations: Principles, Theory and Practices
Managing Uncertainty & Creating Value for Your Organisation with Enterprise-wide Risk ManagementIntroduction
Recent crises in the global financial system have once again highlighted the importance of good risk management and firms that are perceived to manage risk proactively have fared much better than their competitors. Not only corporate and industry regulators are demanding that listed companies raise their game in regards to the management of the risks they face, rating agencies have also included the quality of a firm's risk management system & 'culture' into their corporate ratings methodologies. Beyond mere compliance to regulatory, effective risk management has become an imperative for boards and management because it has the potential to increase the reliability of operations, build resilience, and foster innovation/value creation—three keys to achieving sustainable profitable performance.
This foundational workshop provides a framework in developing a dynamic approach to the management of risks called Enterprise-wide Risk Management (ERM). And provide a roadmap to Understand the reasons for the Emergence, the current Scope & Purpose of Enterprise-Wide Risk Management Principles, Methodologies and Tools. It includes a variety of risk management models in use around the world and how to implement them in a way that can help improve the performance of your organization.Learning Objectives: How you will Benefit
- Understand risk in all its dimensions in life and in business including in relation to Threaths and Opportunities
- Recognize and understand what are the real reasons for today’s development of Risk Management systems and why your Organization needs ERM
- Understand the different approaches to the management of Risk: And what is holistic risk management, Integrated Risk Management & Enterprise Risk Management
- Identify and learn how to deal the keys challenges organizations face in integrating ERM into their system and processes
- Learn about COSO, ISO 31000 and orther popular methodologies and frameworks applicable to the management of risk in organizations
- Learn why there has been such a strong development of regulatory frameworks applicable to the management of risk in organizations
- Understand how to improve corporate planning & decision-making processes throught the application of Risk tools under the ERM Framework
Workshop Outline: What you will cover
- Introduction to concepts and principles of Risk & Risk Management & ERM
- Understanding the reasons for the emergence of ERM
- The ERM objectives: Corporate protection, resilience or performance
- How is ERM related to Corporate Governance and Compliance: The GRC Framwork
- Organizational context, culture, roles and responsibilities for ERM
- Overview of industry standards and legal frameworks for risk management
- A steps by step overview of the risk management decision-making process
- ERM Objectives and maturity to consider when implementing ERM
Tool box
- Risk Maturity Questionaire
- Example of Risk Management Framework and Policy
- ERM standard guides
Testimonials
“This workshop helped me understand the real value of ERM and provided me with the business case necessary to convince my management to really support our ERM implementation project”. Risk Manager, Hospitality group
CCM2 - Risk Assessment & Diagnostic:
Risk Assessment Methodologies for Corporate Risk Mapping for Strategic & Operational Planning
According to a 2011 KPMG Survey, “Risk Assessments are often conducted after the decision has been made” and to make things worse “50% the Assessments cover a time horizon of less than 1 year.“
Introduction
Modern Organisations have now to operate in global business environment fraught with exponentially increasing volatility and complexity. The interaction of many forces - social, cultural, political, financial, environmental, and legal - forms a landscape or topography of the organization and its value chain, which defies easy definition. There are risks regardless of whatever path and activities are pursued. The key question is: "How can I make confidently major decisions in a way that optimize the balance between opportunity and risk?” To answer that question, you will need to build a risk mapping and profiling model that relates clearly organizational performance with risk management.
Learning Objectives: How you will Benefit
After attending this session, you should be able to:
- Establish a rigorous process with regards to consideration of risks and tradeoffs between risk and returns within your organization
- Build a better Risks identification process (Surveys/Interviews/workshops) so that no key threats/opportunities to your organizations are missed.
- Make threats and opportunities more visible and measurable so that they can be managed effectively and support effective Decision-making.
- Help to understand how to ensure the right focus for your Risk Management effort in your organization.
- Effectively allocate and using scarce resources to prioritized risk issues.
- Improve trust and confidence in the organization from your stakeholders through continuous engagement process building the foundation for successful ERM implementation.
Workshop Outline: What you will cover
- Introduction to Risk Assessment under the ERM Framework
- Assessment for Strategic, Operational, Financial and Hazard Risk Isssues
- How and when to integrate a Risk Assessment in corporate planning and normal operational decision-making processes.
- How to Conduct Risk Assessment Surveys, Interviews & Workshops
- The RCSA – Risks & Controls Self-Assessment Methodology recommended by ISO
- The Risk Assessment Process under RCSA
- Analysing the Risk Profile with the Risk Matrix and Heat Maps
- Defining the Key Risks List & Documenting the Risk Register
- Advantages & Limitations of RCSA
- Beyond the Box: ARiMI EVRA – Enterprise Value Risk Assessment
- The Risk Identification Process under EVRA (CCS and the Risk Tree) from Business Model to Operations
- How and when to use Qualitative and/or Quantitative approaches for Risk Analysis
- How to Assess ‘tail’ risks i.e.Black Swans & Transformational Opportunties
- Buidling a Dynamic Risks/Opportunities Dashboard
- Risk Questionaire for Survey and semi-guided Interviews
- Example of Risk Assessment Checklist
- Risk Assessment Models & Scorecards
- Risk Assessment Guide
Tool box
Testimonials
“An eye-opener.. I have been to many Risk Assessment workshop and for the first time, I learn a systematic and practical methodology that really do the job..”. Corporate Strategy Manager, Manufacturing firm
CCM3 - Risk Identification & Measurement Techniques:
Manager's Toolbox for Effective Risk Identification, Measurement & Analysis Techniques using EXCELIntroduction
Most managers are concerned with the challenge of making important decisions in a very volatile and complex business environment where a wrong decision could lead to disastrous results. Many managerial decisions on business and operational issues must rely on forecasting some uncertain variables. For example a company planning to develop a new product must be forecast customer demand so that it can produce and stock appropriate quantities to support sales. It must also forecast the risk of liabilities due to defects associated with those products to evaluate contingency financing needs and other risk mitigating techniques cost benefits balance. Managers need to understand how risk will influence their ability to deliver positive results and be successful in their organizations. Unfortunately, formal mathematical techniques are often not used due to a lack of knowledge and adequate training. As a result, companies are faced with problems created by inadequate forecasting or guesswork at every level of management.
This workshop provides managers with an understanding of tools and techniques necessary to create forecasts and develop simulations taking the guesswork out of the decision process. This workshop offers an overview of the essential tools of statistical analysis used in the quantitative analysis necessary for the effective assessment and management of risk. When properly mastered, these tools can be used in many practical work situations to support strategic and operational decision-making dramatically improving your performance as an effective Decision-maker.
Learning Objectives: How you will Benefit
- Use Statistical Forecasting is a way to predict the future based on current or past data available
- Design Decision trees, fault trees and event trees as visual representations of the decision process with cause and effect links
- Gain insights into modeling random variables using Delphi or Monte Carlo to obtain a statistical breakdown of the possible outcomes based on polled expert assessment or on a simulation model
- Use Sensitivity Analysis to show how each variable affects the Desired Outcome
- Use System diagrams to understand how variable interact in complex systems
- And have applied these tools to real-world situations for effective risk decision-making.
Workshop Outline: What you will cover
- Undertstanding Decision-Making Processes
- An overview of Decision-Making Theory under Uncertainty
- Structuring the elements of a decision
- Using Descriptive Statistics to analyze risk issues
- Risk Forecasting Methods to predict future outcomes
- Using Regression analysis to predict future outcomes
- Introduction of probability and Development of Probability Distributions
- Using Scatter plots to examine Relationships between random variables
- Using Pareto analysis to identify the key risk issues
- Using Scenario Analysis to understand decision processes, identify variables and cause & effects relationships
- Decisions Trees, Fault trees and event trees
- Sensitivity Analysis
- Obtain a breakdown of the possible outcomes to ‘create’ a rpobability Distribution for decision-making
- Delphi Method
- Monte Carlo Simulation
Testimonials
“Very practical, very useful.. I can use the tools learned immediately in my work.” Technology Director, IT Company
CCM4 - Psychology of Risk Communication & Decisions:
A practical Guide to Master Communication of Risk Information & Enable Effective Risk-Taking
IntroductionThe recent financial crisis illustrated the fact that even when there are risk management systems in place in organizations, they can still fail in many ways. And one possible often way relate to the challenges of communicating about risk issues. Indeed, once all the relevant risks that your organization faces have been identify and properly assessed the job of a risk manager does not stop there. He must to ‘get the message across’ to the decision-makers to enable them to have a clear understanding of the risk/return balance before they make the decisions. The subprime crisis highlighted the issue that occur when risk management become aware of significant risk issues but even though the risk assessment was communicated, it was not properly taken into account by the senior management in their decisions and led to catastrophic consequences for the organizations concerned.
This workshop will give you an understanding of how the influence of various psychological biases such as ‘Group think’ and the Abilene paradox and many more, influence the way we make decisions, and will provide you with the techniques to master the art and science of communicating about risks with the various groups of internal and external stakeholders at all time in order to ensure that that what you say will be taken seriously helping proactively anticipate on risk issues and prevent crises or if a crisis is inevitable, to limit and overcome the damage it creates.
Learning Objectives: How you will benefit
- Understand how effective risk communication can help prevent risk becoming crisis
- Learn when and how to communicate about risk issues (Known risks and black swans)
- Conduct is a risk perception & communication vulnerability audit
- How to understand how your stakeholders will perceive your communication
- Recognize and respond to different types of communications risk situations as they develop
- Learn the seven steps to creation a risk communication strategy
Workshop Outline: What you will cover
- Risk Communication: the Importance of Communicating effectively about Risk issues
- Psychology of Risk Perceptions and Decision-making in Organizations
- The concept of Social Capital and how Risk Managers can develop the Social Capital they need to succeed
- Cultural Risk Maturity of Organisations and how to assess it
- Understanding & Leveraging on Social Networks to communicate effectively
Toolbox
- Turn a risk communications strategy into a workable action plan
- Take part in a risk communications simulation exercise
- Develop Checklists, how-to procedures/reminders and templates
- Sample key communication messages
- Social Mapping guide
Testimonials
CCM5 - Risk & Management Control Systems Optimization:
A Framework to Build Resilient Risk Management Systems & Solutions to Foster Effective Risk-Taking, Mitigation & Monitoring
Introduction
In today's global and volatile environment, risks are everywhere, so are opportunities: for example, a change of regulation, a major fire/explosion in your plant, a chemical spillage, the entry of a new competitor, a new technology or a fraud committed by a senior manager. Hence Organizations should be prepared to minimise the adverse impacts of risks while when possible, leverage on the opportunities they create. Whether you are working for a commercial corporation or not-for-profit organisation, all entities have a business, legal and often moral responsibilities to deal with risks in an effective and appropriate manner. Besides protecting physical assets and human lives, organisations are becoming more concerned about protecting intangible assets as well. Intangible assets include intellectual property, product brands and corporate reputation and are source of tremendous competitive advantage.
This workshop provides an understanding of the types of ERM models that can be designed to deal effectively with the risk issues an organisation is exposed to while keeping an eye on the opportunity side. Participants will learn the Key Risk Controls to Protect & Leverage Your Tangible and Intangible Assets. This module will guide you through a wide range of risk management strategies/interventions, explains how they work, and suggests when they are most appropriate.
Learning Objectives: How you will benefit
- Identify what are the key tangible and intangible assets of your Organization
- Understand the Major causes of losses affecting property, people, reputation, etc
- Learn about the concept of acceptable risk / risk tolerance and how it applies to your organization.
- Learn how to organize the systematic management of the triggers/factors that give rise to risks/opportunities
- Learn what are the techniques to prevent and/or reduce the impact of losses and when to use them effectively?
- Understand the typical mistakes and selecting and implementing less effective control measures.
- Learn how to increase performance by designing and implementing organizational solutions
- Understand how an organization risk profile influences the risk treatment decision-making process
- Understand how the risk appetite and risk tolerance position of the business “sets the tone” for risk retention/risk treatment decision-making
- Develop risk treatment options for risk/opportunity management
- Implement risk treatment plans
- Understanding & Optimizing Risk Controls
- Risk/Opportunity Factors Management
- Loss Prediction and Risk/Return Optimization
- Keys Risk Prevention Techniques
- Keys Risk Reduction Techniques
Toolbox
- Catalogue of Risk Prevention & Reduction Techniques
- The Risk/Opportunity Factors Management Model
- Develop Checklists, how-to procedures/reminders and templates
Testimomials
“Now I understand what holistic risk management really means. Also great overview of the tools and techniques available”. BCM Manager, Manufacturing firm
CCM6 - Risk Financing & Transfer Solutions:
How to Finance Risks to Your Business and Operations Effectively through the Use of Capital, Insurance & ART Techniques
Introduction
This workshop provides a detailed understanding on the wide range and types of losses an organization is exposed to (such as a major fire, a change of regulation, a chemical spillage, the entry of a new competitor, an explosion or a fraud committed by a senior manager) and the potential financial impacts of those losses. Participants will learn the Key Risk Financing Techniques to Protect your Tangible and Intangible Assets. Intangible assets include intellectual property, product brands and corporate reputation. How and when to select and apply the right risk financing Techniques and how to analyze carefully the pros and cons associated with the financing techniques of transfer, retention, insurance ART.
In summary, the workshop will guide you through a wide range of risk financing strategies, explains how they work, and suggests when they are most appropriate in wide range of specific scenarios.
Learning Objectives: How you will benefit
- Understand the role and importance of Risk Financing in the overall context of the management of Risk in an organization i.e. paying for losses, liquidity management, compliance requirements, uncertainty management, etc.
- Understanding the concept of acceptable risk / risk tolerance both terms of perception and financial capability.
- How and when to use insurance, captives, bonds and other alternative risk transfer mechanisms
- Analyzing the impact of risks, crises and losses on your organization’s balance sheet, Profit and Loss, and cash flows and how loss characteristics affect risk financing techniques selection
- Learn effective methods of risk financing to ensure the firm is able to bear the financial consequences of loss events
- How in addition, to increase performance by optimizing the risk/return balance with proper capital allocation and risk financing
Workshop Outline: What you will cover
- Analyse the risk profile of your Organization to establish the risk treatment strategy
- Develop risk financing strategic options for risk management
- Introduction to Insurance
- Overview of Reinsurance Mechanisms
- The rise of Captive Insurance
- Customised Solutions with ART & Capital Markets
Toolbox
- Catalogue of Risk Retention & Transfer Techniques
- Insurance Guide
- ART Guide
- Checklists, how-to procedures/reminders and templates
Testimonials
“Very good and practical overview of the diferent risk financing techniques that can be used. I especially liked the part on the finite mechanisms. I have a few ideas that could be very useful for my organization”. General Manager, Risk Management, Healthcare Group
CCM7 - Risk Monitoring Reporting & Review:
Develop an Effective Key Risk Indicators (KRIs) Dashboard to Measure, Monitor & Improve Organisational Performance in Managing Risks
IntroductionFraud, Terrorism, technological changes, increasing competition, CSR, business changes, etc. Do you know what is in the “risk pipeline” for your organisation? Even if you have a well established risk management system in place, will you really be able to really recognise, monitor and take actions on risks/threats and opportunities as and when they occur? Past corporate disasters demonstrate that organisations are often not good at monitoring risk issues. So when risks materialise - disasters may strike an organisation when least expected - the management will often fall into the trap of reactive fire-fighting.
Let’s be clear, without proper risk metrics, there cannot be any effective risk management. This workshop will explore the two dynamic processes of strategic/operational response and continuous change learning that are critical for an effective risk control system and explain how they can be explicitly structured and monitored using a series of reports and Key Risk Indicators (KRIs) and distributed timely to the people who need them to make the right decisions.
Learning Objectives: How you will benefit
- What are the critical components of an effective risk metrics dashboard?
- How to recognise factors/Drivers leading to risks/crisis for timely monitoring and intervention
- Risk Measurement, Monitoring and Review: How to design and set the Right KRIs/KPIs
- How to Develop a Risk Management performance measurement System
- Connecting Risk management with audit (assurance) and performance management (BSC – Balanced Scorcard)
- Some common pitfalls in risk monitoring & reporting that your organisation should avoid
Workshop Outline: What you will cover
- What is Risk, Risk Management & Risk Metrics
- Different types of Metrics/Indicators
- Benefits & limitations of Metrics/Indicators
- What can go wrong when using Metrics/Indicators?
- How to establish a Key Metrics review model & Dashboard with the BSC
- How to connect Risk Metrics and the Performance Management system
Toolbox
- KRIs Library
- BSC (Balanced Scorecard) & KRIs Model
- Checklists, how-to procedures/reminders and templates
Testimonials
“We are using the BSC for our performance management system and while the theory is good, we are struggling to identify the right performance metrics. The methodology provided during this workshop seems to connect all the ‘right dots’ pointing us to the metrics that really matter for an organization”. SVP, Corporate Planning, Hospitality Group
CCM8 -Business Ethics and Social Responsibility:
Leverage the CSR Agenda to Develop a Moral Code of Conduct to Manage Risks & Create Shared Value
IntroductionIn a world where moral values that were previously taken for granted are now strongly questioned, there is no clear moral compass to guide leaders through complex dilemmas about what is right or wrong when managing Risks and Opportunities. Effective leaders and managers must recognize that sustainable profitable growth for their organizations is not possible without considering the needs and demands of broader society on a broader range of ethical and social issues. This workshop explores the complex ethical and social challenges of business and provide a framework that will help participant identify and act on the ethical and social dimensions of business issues, make reasoned decisions when faced with a dilemma, and justify decisions and actions to stakeholders and the public within a social context. It further explores how to build a Business Model based on CSR with active compliance with the spirit of regulations and ethical standards to create shared value through a positive impact of an organization’s activities on the environment, consumers, employees, communities and other stakeholders.
Learning Objectives: How you will benefit
- Understand the role of Moral Values & Ethics in Business Relationships in our modern economic ssystem
- Understand the reasons behind the emergence of the CSR – Corporate Social Responsibility Agenda
- Learn how to assess whether your Business Model is CSR compatible
- Learn how to conduct a corporate values and business practices analysis
- Understand how to change a Corporate Culture and System to nurture the values system necessary to support effective risk management
Workshop Outline: What you will cover
- Business Ethics: Good to have or business Imperative?
- ERM: A Rules or a Values based approach?
- The Emergence of the CSR agenda: A New code of conduct for doing Business?
- Corporate Cuture, Values and Organizational System
- Risk Management Governance Models & Structure
- Business Ethics & Performance Management Systems
Toolbox
- Risk Maturity Scorecard
- CSR Practices Survey
- Checklists, how-to procedures/reminders and templates
Testimonials
“Through to use of very good case studies, the trainer was able to demonstrate with razor sharp clarity the fallacy of risk Management control systems that do not take into consideration enough the impact of cultural and ethical factors in influencing decision-making at every level of an organization. Very enlightening!” SVP, ORM, Financial Institution
RMC1 - Designing ERM - Risk Governance Frameworks:
Design an ERM System adapted to Your Organization’s Needs & Maturity to Foster Effective Management of Risks
Survey Result: According to a recent KPMG Survey, “51% of Companies surveyed had implemented an ERM program and an additional 27% were planning to do so with the next 3 years. However most organizations where ERM had been implemented reported tremendous challenges to make ERM work for them.“
While most organizations recognize the need for better risk management systems and practices, when embarking on the ERM Journey, they are rightfully concerned with the scope and purpose of an initiative as expansive and comprehensive as a full Enterprise Risk Management program development and implementation and are challenged by the apparent ambiguity of its business case. They will struggle to define what ERM actually is and how they can implement it in a way that can benefit their specific circumstances.
This workshop provide a comprehensive Framework to design an ERM System & Policies adapted to Your Organization’s business needs and Maturity allowing you to address business issues, stakeholders concerns and new regulatory requirements in a world confronted with unprecedented level of uncertainty in an efficient and integrated manner. ERM can yield tremendous potential competitive advantage for an organization through an integrated, enterprise-wide perspective on its risk profile aligned with its business model.
Learning Objectives: How you will benefit
- Learn about COSO and ISO 31000, and other popular methodologies and frameworks applicable to the management of risk in organizations
- Learn why there has been such a strong development of regulatory frameworks applicable to the management of risk in organizations
- What are the key drivers for adopting ERM and how it is currently being applied by organizations
- Identify the keys challenges organizations face in Designing and integrating ERM into their system and processes
- Find out how to customize ERM to align effectively with the Business Model of your organization
- How to connect ERM and the Performance Management system of your organization
Workshop Outline: What you will cover
- Enterprsie wide Risk management – A Compliance requirement or a Business Imperative
- Risk Management Failures - ERM: A Rules or a Values based approach
- ERM and Regulations – The spirit or the letter of the Law
- Risk Management Frameworks – One size fits all or customization
- Risk Management Governance – Culture and systems
- Risk Management Organization and Processes – Who is doing what and How?
- ERM – Connecting Risk & Opportunity, A Strategic Value Creating Undertaking
Toolbox: A Case Study
A hypothetical listed company will be used as a case study to work through the issues of developing a modern Risk Management Governance Framework and Organisation, in particular, developing:
- Board and SMT Commitment to Risk Management
- Risk Management Framework and Policy
- Risk Appetite and Tolerances
- Risk Treatment strategies and implementation issues
- Risk Reporting - Key Risk Indicators
Testimonials
“This workshop gave the roadmap that allowed me to be the driver’s seat and customize ERM to the real practical needs of my organization”. Director, Risk management, Mining Company
RMC2 - Embedding ERM - Risk Ethics & Corporate Culture
Making ERM Part of Your Corporate Culture DNA to Create the conditions for Effective Risk Information Sharing & Decision-Making
Survey Result: According to a recent KPMG Survey, “51% of Companies surveyed had implemented an ERM program and an additional 27% were planning to do so with the next 3 years. However most organizations where ERM had been implemented reported tremendous challenges to make ERM work for them.“
Introduction
While most organizations recognize the need for better risk management systems and practices, when embarking on the ERM Journey, they are rightfully concerned with the scope and purpose of an initiative as expansive and comprehensive as a full Enterprise Risk Management program development and implementation and are challenged by the apparent ambiguity of its business case. They will struggle to define what ERM actually is and how they can implement it in a way that can benefit their specific circumstances.
This workshop provide a comprehensive Framework to design an ERM System & Policies adapted to Your Organization’s business needs and Maturity allowing you to address business issues, stakeholders concerns and new regulatory requirements in a world confronted with unprecedented level of uncertainty in an efficient and integrated manner. ERM can yield tremendous potential competitive advantage for an organization through an integrated, enterprise-wide perspective on its risk profile aligned with its business model.
Learning Objectives: How you will benefit
- Learn about COSO and ISO 31000, and other popular methodologies and frameworks applicable to the management of risk in organizations
- Learn why there has been such a strong development of regulatory frameworks applicable to the management of risk in organizations
- What are the key drivers for adopting ERM and how it is currently being applied by organizations
- Identify the keys challenges organizations face in Designing and integrating ERM into their system and processes
- Find out how to customize ERM to align effectively with the Business Model of your organization
- How to connect ERM and the Performance Management system of your organization
Workshop Outline: What you will cover
- Enterprsie wide Risk management – A Compliance requirement or a Business Imperative
- Risk Management Failures - ERM: A Rules or a Values based approach
- ERM and Regulations – The spirit or the letter of the Law
- Risk Management Frameworks – One size fits all or customization
- Risk Management Governance – Culture and systems
- Risk Management Organization and Processes – Who is doing what and How?
- ERM – Connecting Risk & Opportunity, A Strategic Value Creating Undertaking
Toolbox: A Case Study
A hypothetical listed company will be used as a case study to work through the issues of developing a modern Risk Management Governance Framework and Organisation, in particular, developing:
- Board and SMT Commitment to Risk Management
- Risk Management Framework and Policy
- Risk Appetite and Tolerances
- Risk Treatment strategies and implementation issues
- Risk Reporting - Key Risk Indicators
Testimonials
“This workshop gave the roadmap that allowed me to be the driver’s seat and customize ERM to the real practical needs of my organization”. Director, Risk management, Mining Company
RMC3 - Sustaining ERM – Risk of Change & Crisis Management:
Protect your Organization’s Present & Future with Effective Crisis Management & Communication Preparedness
Survey Result: “71% of Fortune 100 Companies in 1980s are GONE today!” They face changes in their environment, a crisis they mismanaged and as a result they dropped from the Fortune 100 listing.”
Introduction
Major changes & crises have the potential to disrupt the organization's income sources, operating expenses, stock price, competitive position and ongoing business viability. Disasters may strike an organization when least expected. Changes and Events such as a new regulation, the explosion of BP platform, the accidents with Toyota cars, the terrorist attack on the World Trade Center, Nokia facing the Iphone onslaught, etc. have alerted organizations to the adverse impact that sudden changes & disasters can have on their business.
The workshop emphasizes on the importance of ERM to build the organizational capability for continuous learning and business renewal. It provides a roadmap to deal with change and crises with a practical problem solving approach and a focus on the importance of stakeholders’ management, crisis communication and hands-on experience in preventing or controlling crisis situations. Participants will work on exercises based on actual business crisis events. This module will teach you how to recognize the threats that your organization faces develop and respond with the appropriate change & crisis management program.
Learning Objectives: How you will benefit
Participants will understand how to identify and deal with on-going changes and issues before they become crises, and will be able to recognise and tackle organisational cultures that ‘incubate’ crises. They will have a template for improved crisis planning and reaction times, and will learn from the experience of others on the course.
Participants will become familiar with the particular communication challenges that crisis situations present, and the techniques that will help them communicate effectively. They will become aware of the strengths of their communication response to incidents, and will have created an action plan to cover any areas of weakness. With the skills and knowledge developed through the session they will be able to take a more positive approach to dealing with major incidents.
Workshop Outline: What you will cover
- Setting the Stage - Understanding the Dynamic of Change & the Crisis Cycle
- Dealing with change: is there a choice?
- Identifying change & risk issues that might develop into problems
- What is a crisis and who is interested?
- What type of Change? And Crisis?
- Crisis incubation: Identify diagnostic and detection indicators
- Avoiding the management by crises with effective Crisis Planning
- Considered responses – what format and which people?
- Effective Emergency, Business Continuity & Crisis Communications Management
- Building Crisis Management Readiness
Toolbox: A Case Study
- Crisis scenario work and case studies
- Take part in a crisis simulation exercise with ‘role play’
- Develop Crisis Planning and Management Checklists
- How-to procedures/reminders and templates samples
- Key communication messages samples
Testimonials
“I really liked the crisis simulation exercises, it made obvious the need for crisis readiness to be embedded in an organization and the importance of effective communication to the various stakeholder affected.” Disaster & Security Manager, Oil & Gas Company
EKM1 - Risk & Business Continuity Management:
Enhance Organisational Resilience through Business Continuity & Disaster Recovery Planning
Have you ever considered, how would your business be able to carry on in case of major disruption to your operations? How do you
reduce your organization's vulnerability to terrorism, pandemic flu, computer virus assaults or your own employee's dishonesty? This Workshop emphasizes on practical methodologies and techniques to prepare, prevent and deal with actual business disruption events with the appropriate business continuity management program.
Introduction
Major changes & crises have the potential to disrupt the organization's income sources, operating expenses, stock price, competitive position and ongoing business viability. Disasters may strike an organization when least expected. Changes and Events such as a new regulation, the explosion of BP platform, the accidents with Toyota cars, the terrorist attack on the World Trade Center, Nokia facing the Iphone onslaught, etc. have alerted organizations to the adverse impact that sudden changes & disasters can have on their business.
The workshop emphasizes on the importance of ERM to build the organizational capability for continuous learning and business renewal. It provides a roadmap to deal with change and crises with a practical problem solving approach and a focus on the importance of stakeholders’ management, crisis communication and hands-on experience in preventing or controlling crisis situations. Participants will work on exercises based on actual business crisis events. This module will teach you how to recognize the threats that your organization faces develop and respond with the appropriate change & crisis management program.
Learning Objectives: How you will benefit
- Understand the main elements of a Business Continuity Management process
- Learn how to coordinate with other functions such as Crisis Management & Risk Management
- Create Business Continuity Strategies adapted to your organization’s needs
- Ensure that the BCM is internalised through training rehearsal & maintenance regime
Workshop Outline: What you will cover
- Understand what is a crisis and how it evolve dynamically from issue to disaster
- Understand the cirtical importance of communicating effectively during a crisis
- What is DRP, BCP, BCM, etc and how do they fit with Risk Management
- How to perform a Risk Assessment and Business Impact Assessment (BIA) to identify vulnerabilities
- How to Identify appropriate business continuity & recovery strategies for key data/information, people, infrastructure and processes
- How to embed, test and maintain continuity arrangements (BCP/DRP) for your organization
Toolbox
- Take part in a business disruption simulation exercise
- Develop Checklists
- How-to procedures/reminders and templates sample
Testimonials
“The methodology covered during the workshop provided me with a very useful and practical way for conducting a BIA. Only for that, it was already worth it. But it also gave me a comprehensive review of the BCM strategies and techniques.” BCM Manager, Hospital
EKM2 - Corporate Strategy & Risk Appetite:
Effective Framework to Define the Risk Appetite & Risk Tolerance of Your Organization to Support Strategy Planning and Execution
Introduction
What is your business’s appetite for risk? Are its current risks a comfortable fit or is the business taking one risk too many? This workshop will help you help you understand, define and communicate your business’s appetite for risk. By removing the need to rely on ‘gut feel’ we can help managers make sound decisions on the risks your business retains, those it reduces through strategic or operational change, and those it transfers.
Learning Objectives: How you will benefit
- Understanding the Relationship between Risk and Return
- Make better informed business decisions about potential Opportunity
- Strike the optimal balance between daring and prudence.
- Develop a business culture with a high awareness of risk and effectiveness in Risk-Taking
- Understand the level exposure of your economic capital
- Identify and manage on the risks that exceed the defined appetite for risk
Workshop Outline: What you will cover
- What is Risk Appetite? Can you articulate your organization’s risk appetite?
- Risk & Capital: How do we determine how much capital we need?
- Risk appetite: What are our most profitable risks?
- Does this accord with the stakeholders’ views of risk?
- Is new business generation moving towards our desired risk profile or away from it? In other words are our risks “on strategy”?
- Where are our risk concentrations today? Why are they critical to our strategy?
- Capturing experts’ opinions of loss severities and frequencies
- Calculating statistics for individual loss scenarios
- And the total losses an organisation could sustain as a result
- Setting the Risk Appetite and tolerance level
Toolbox
- Take part in a business disruption simulation exercise
- Develop Checklists
- How-to procedures/reminders and templates sample
Testimonials
“I had been looking for a long time for a workshop like this one. The methodology covered during the workshop is both practical and well grounded. It makes the connection between coporate performance and rik management very obvious.” Director, Corporate Planning, Media group
EKM3 - Project risk management:
Drive Projects Successfully with Risk Management
Survey Result:
“32% of all projects succeeding which are delivered on time, on budget, with required features and functions
44% were challenged which means they were delivered late, over budget, and/or with less than the required features and functions
and 24% failed which are cancelled prior to completion or delivered and never used.
In all 66% of all Projects Implementations failed to achieve their objectives”
CHAOS Report, Standish group 2009
Introduction
Project completions statistic are sobering, most projects will not achieve their objectives. Unfortunately risk management is too often not a priority for many projects managers and their sponsors. Many project managers have unfortunately discovered that neglecting project risks will adversely impact project schedule, cost and resources commitment.
This information-packed workshop will introduce you to the fundamentals of project risk management. Project risk management is the discipline of organizing and managing limited resources considering internal and external risks/constraints in a way that the project is completed effectively and achieves its objectives. You will learn how to establish and implement a structured approach to forecast, monitor and mitigate project risk factors for projects, large and small. You will also learn how you can communicate effectively and share the responsibility of managing the project risks with your team members, customers and management. This workshop is intended specifically for project managers or anybody who as part of his or her job as to manage or oversee projects.
Learning Objectives: How you will benefit
- Understand what is Project Risks, the diference with ERM and how a rigorous Project Risk Management process can create value.
- Build a better identification process so that the sources of uncertainty that affect program or project success are not be going to be missed.
- Make threats and opportunities more visible and measurable so that they can be managed effectively.
- Model and predict the range of project or program outcomes when uncertainty is accounted for
- Effectively allocate and using scarce resources to prioritized project risk issues.
- Formulate effective handling and decision-making strategies to control the effects of uncertainty
- Improve trust and confidence in the project from your stakeholders through continuous engagement process.
Workshop Outline: What you will cover
- Why we need Projects Risk Management?
- What are Project Risks? Type of projects and related risks?
- Project Risk Management Framework & Ressource Planning
- Project Assessment & PRM Process – Identification, quantification & Analysis of Project Risks
- Treatment of Project Risks: Developing Risk Responses and Contingency Plans
- Developing Effective Risk Montoring & Control Procedures to detect and deal with problems before it is too late
Toolbox
- Learn from interactive case studies
- Develop project risk evaluation scorecards
- Risk register for Project risks
- Template for Project Risk Management response
- And more..
Testimonials
“This workshop help to avoid critical mistakes on 2 of my most recent projects, the benefit gained was invaluable”. Project Manager, Consulting group
EKM4 - Human Resource Risk Management:
Enhance Your Human Capital Resilience & Productivity using Risk Management
Survey Result:
“Over 50% of employees believe that the issue of poor performance or dead weight is not properly addressed in their organizations”
Hay Survey Report, 2005
Introduction
The mismanagement of your organization’s greatest asset: the employees, is the root of most evils for many companies. Incompetent, ineffective, de-motivated, etc. employees/managers lead to destructive behaviour in teams not only generating tremendous waste of resources at very high cost but also threaten the survival of many organizations. At the end of the day, whatever is your position and function in an organization, you will need to recruit and have the right people in your team organized and motivated within an appropriate structure and systems to carry out and implement your strategy, run the operational processes effectively to deliver the value necessary to grow your organization. If they make mistakes and or do the wrong things, this may be the end of the road for your organization.
In this workshop, we will present a methodology to precisely map the human interactions and relationships in organization in order to identify precisely where and how it affects organisation performance by either creating or destroying value. And most importantly, we will provide you with the roadmap on how you can influence your people and nurture the type of organisational culture that supports continuous change to create sustainable value for your organisation.
Learning Objectives: How you will benefit
- How to identify and categorize the risks associated with human capital
- How to deal with the ‘dead weight’ of ineffective staff
- How to prevent the key staff black box and deal with potentially destructive behavior at every level of the organization
- How to design performance metrics that really motivate people to work in the best interest of their orgnizations
- How to transform your people through effective talent management design and communication strategies
Workshop Outline: What you will cover
- Theory and principles of human behaviour in organisation
- Leadership, organisational culture, values and their role in shaping a high-performance organization
- People as the most important Assets and the most dangerous Risks in organizations
- Understand the importance and influence of Internal Social Networks on information sharing, power and politicis in organization
- People perceptions about risk, change, etc. how to motivate them effectively
- Design performance metrics that really motivate people to create value
- Manager & Leader, Manager vs Leader understanding how the play the roles effectively
Toolbox
- Develop recruitment scorecards, incubation programs, etc
- Design perception maps, and people’s network maps
- Risk register for human capital risk
- And more..
EKM5 - Reputation & Stakeholders Risk Management:
Manage Your Reputation as a Strategic Asset to Create Competitive Advantage in the Marketplace
Survey Result:
“Loss of reputation is seen as the biggest threat to business. Contrast this with the finding that only 22% of companies have a formal strategy in place to manage brand & reputation risk, and the complicated nature of this risk and the enormity of the challenge become apparent” (Source: PricewaterhouseCoopers)
Introduction
In today’s volatile and competitive world, the value of corporate reputation is a key component of business and organisational performance. Organisations are increasingly being judged by their stakeholder’s on their reputation and how they manage the contributory factors, including social responsibility, ethical standards, behaviour, communication, etc.
Despite this, Reputation is one of the most misunderstood corporate asset and therefore all too often ill-managed. There are numerous examples of crises that could have had very different outcomes if only the proper Reputation risk management plan and training had been in place – NKF, China Oil, Informatics and more recently, the melt down of Toyota and British Petroleum clearly demonstrates the amount of damage that can be done to an organization once its reputation is affected.
This workshop encourages participants to consider the importance of managing reputation proactively. It will give you a road on how to build a good reputation and CSR strategy to create value. And how to manage communication with key stakeholders to build a strong relationship and a survival guide on how to preserve reputation through a crisis.
Learning Objectives: How you will benefit
- Optimize your brand and reputation as competitve advantage asset
- Identify your key stakeholders, their importance and their perceptions
- Learn how to measure the cost and impact of damges to reputation
- Understand the nature of your reputation in relation to your business model
- Learn how to work with the board to establish a reputation risk management strategy
- Learn how to develop standards and controls for your reputation
- Benefit from media training and crisis simulations
- Be the best at managing difficult situations for your Corporate Reputation
Workshop Outline: What you will cover
- What is Reputation? (Perception, trust, experience, etc)
- The increasing importance and value of reputation (how to assess it?)
- What are the Risks to Reputation and why is it important to manage them?
- The psychology of judgment and decision-making processes in organizations
- Build a comprehensive Reputation management system to ‘engage’ and build TRUST with your stakeholders
- The importance the CSR (Corporate Social Responsibility) agenda in managing organisational risk and reputation
- Recognise and respond to different types of crises as they develop and differentiate between a crisis and an emergency
- Take control of the situation and avoid unnecessary escalation by the news media
- Managing your stakeholders and the media during a Crisis & Repairing damage to reputation.
Toolbox
- Reputation Assessment scorecard
- Take part in a crisis communications simulation exercise
- Develop Stakeholder’s Checklists
- How-to procedures/reminders and templates sample
- Key communication messages & media releases samples
Testimonials
“I have just submitted a proposal for the development of a stakeholder reputation management system for my company. The knowledge gained at the workshop was invaluable for the proposal”. PR Manager, Healthcare group
EKM6 - Corporate Governance & Risk Management:
Strengthen Corporate Governance to Promote Transparency, Accountability and Effectiveness in Management Practices
Introduction
Recent corporate collapses and the financial crisis have highlighted the weaknesses of existing internal controls and risk management systems and the need for a higher level of corporate governance to better align and protect the diverging interests of the various stakeholders in the corporate ‘game’.
It is necessary not only to develop effective management control systems but also to create a corporate culture and that integrate, business ethic, proper governance and effective compliance is an important part of the overall risk management strategy also know as GRC (Governance, Risk & Compliance). This workshop will guide you through a comprehensive road map on how to build better Corporate Governance for your organization.
Learning Objectives: How you will benefit
- Ethics: Define corporate governance for your organisation and develop a clearly ethical basis to your business operation and decisions
- Strategic risk management: Develop an effective strategy process which align and incorporates stakeholder value
- Organization: Design an organisation suitably structured to support good corporate governance and risk management
- Reporting: Develop reporting systems structured to provide transparency and accountability
- Compliance: Understand the implications of regulatory requirements such as Sarbanes Oxley for corporate accountability and ethical behaviour
Workshop Outline: What you will cover
- History and Evolution of Corporate Goverance
- Stakeholders Theory in the Corporate Governance ‘game’
- Basic paradigm of Corporate Goverance: the Agency Dilemma
- Relationship between corporate governance, risk management and compliance (GRC)
- Regulatory requirements for corporate goverance (ex of Sarbannes Oxley
- Factors influencing the types of Corporate Governance Systems in Organizations
- Types of Board of Directors and Ownership structure
- Role and responsibilities of the Board of Directors and of the Management
- Goverance Expectations for board Oversight of Risk Management
- Coporate Goverance in in specific situations (M&A, Comglomerates, etc)
Toolbox
- Reputation Assessment scorecard
- Take part in a crisis communications simulation exercise
- Develop Stakeholder’s Checklists
- How-to procedures/reminders and templates sample
- Key communication messages & media releases samples
Testimonials
“I have gained a lot of useful knowledge in this workshop that will help me improve our governance mechanisms”. Managing Director, Charity
EKM7 - Fraud Risk Management:
Combatting Fraud with Strong Corporate Ethics & Effective Prevention & Detection Systems
Survey Result:
“The typical organization loses in average 6% of its annual revenues to fraud.”
Introduction
Fraud continues to make news headlines all over the world affecting small to large organisations alike. A lot is at stake when fraud happens, as millions of dollars can be lost not to mention a damaged or destroyed reputation that often can even affect the survival of an organization. Fraud can occur in any area of your company’s operations: accounting, sale, procurement, R&D, etc It can also be committed at all levels from the office cleaners to the top level of your organisation. It can come from internal as well as from external parties. The opportunity for fraud lurks in every corner with devastating consequences. It is a real present danger you cannot afford to ignore.
This practical workshop will provide you with the most up date current methodologies and best practices effective to protect your organization against both internal and external fraud.
Learning Objectives: How you will benefit
- Understanding what is fraud and decipher the psychology of a fraudster
- Discovering the trends and dynamics of frauds and financial crimes and how its evolving
- Learning about the latest frauds schemes, threats and deception techniques
- Identifying and determining the vulnerabilities to fraud within your organisation
- Fostering strong corporate values of transparency, ethics and integrity to combat fraud
- Ensuring accurate financial disclosure (example the Sarbanes-Oxley Act and its system of control for fraud prevention)
- Strengthening your organisation’s internal control to better prevent and detect fraud
- Establishing whistleblowing hotlines as an early warning system
- Acquiring and mastering knowledge on crucial techniques and effective investigation procedures for fraud detection
Workshop Outline: What you will cover
- Understanding what is Fraud & the importance of Business Ethics
- Analysing the psychology of Fraudsters
- Fraudsters Profiles
- Models to understand the Psychology of Fraudsters
- Framework for Fraud Risk Management
- Typology of Frauds
- Use the fraud triangle understand the factors leading to fraud
- Conduct an effective Fraud Risk diagnostic of your Organization
- Fraud Risk Management strategy and technique for Prevention and Detection
- The Fraund Investigation Process
- Focus on Whistle blowing Policy
- Why a Whistle blowing policy is important
- What is a Whistle blowing policy
- Framework for a Whistle blowing policy process
Toolbox
- Interactive case studies
- Develop fraud risk assess scorecards
- Example of code of Ethics & Conducts
- Template for Fraud investigation process
- Template for whistle blowing system
- Risk register for fraud risks
Testimonials
“The trainer has in-depth experience in Fraud risk management and shared with us many very practical tools. The case studies were excellent and really helped me understand that fraud can happen anywhere. It is time to have a full assessment in my company”. Operations Director, Freight Forwarding company
EKM8 - Internal Audit & ERM:
Best Practices for Auditing Risk Management & Conducting Effective Risk-Based Internal Audit
Introduction
This leading-edge and interactive 1-day workshop is designed to help you better understand the use of risk assessment, risk management methods and technique to set priorities in both design and execution of audit activities. This workshop provide a practical “How to” comprehensive roadmap on risk-based internal audit techniques and learn how to conduct RBIA to your maximum advantage. The development and use of Risk-Based Internal Audit (RBIA) has proven to be an essential tool that can assist you both in enhancing your productivity and achieve quality audit results. You will also learn how you can employ risk-based methodologies in planning and conducting audits to provide assurance on the adequacy of integrated risk management practices, management control frameworks and information used for decision-making and reporting on the achievement of overall business objectives.
Do not miss this opportunity to learn how to implement Risk-Based Internal Auditing in an effective and efficient manner, through hands-on exercises, interactive lectures and competency-assessments.
Learning Objectives: How you will benefit
- Understand how your internal audits can support the risk mitigation strategies of your organisation
- Address the full range of audit issues and give assurance that the processes used by management and business units to identify that all significant risks are effective
- Build support for the audit programme within your organisation
- Undertake risk based audits using the RBIA methodology
- Develop and deliver risk based audit reports with real impact and capture attention
- Challenge management and sell the benefits of proactive risk management
- Add value to your organisation by the application of risk-based audit services
- Master all the modern auditing techniques
- Audit major areas of risk for your organisation with confidence
- Evaluate risk management processes, to ensure the response to any risk is appropriate and conforms to the organisation’s policies.
- Apply the knowledge gained throughout the course to prepare for a realistic audit, using risk based principles
- Provide meaningful assurance statements to your Audit Committee and Board
EKM9 – Performance & Risk Management:
Risk-Adjusted Performance Management Systems to Promote & Reward Real Performance
Introduction
People perform well when they know their performance and performance of their business is being measured. You cannot effectively manage anything unless you measure results/ outcomes. Hence it is necessary to develop & use the right Key Performance Indicators to drive your business performance. To ensure that the performance is ‘real’ and sustainable, for any performance measured, accountability for the level of performance being measured must be clear and unambiguous considering all the risks involved. This workshop will facilitate participants to determine how they achieve the best fit.
This workshop will teach you how to develop and use the right Key Performance Indicators to drive your people’s behavior and support your business performance. By linking clearly and unambiguously results and decision-making processes considering all the risks involved, you will ensure that your staff’s behavior will be aligned with your organization objectives and interests.
Learning Objectives: How you will benefit
- Undertanding the the Performance Management Models available including the BSC (Balanced Scorecard)
- Determine purpose and standards of performance indicators’ and understand business indicators
- Create a framework of using KPI’s, relevant performance goals and objectives
- Understand KPI attributes, types of indicators and key drivers of Performance Creating Accountability
- Connect KPI’s with KRI’s to optimise the Risk Return Balance
Workshop Outline: What you will cover
- Undertand the business model and the Risk associated with it
- Performance Management Models (BSC) and challenges in setting KPI’s
- Setting individual / business KPI’s
- Understand your role and responsibilities and expectations of people
- Proactive and reactive performance measurement systems
- Conducting assessments to support improvements and changes
- Employee involvement, decision-making and managing conflicts
EKM12 - Health & Safety Risk Management:
Protect Your Employees Productive Capability with Health & Safety Risk Management Requirements to Create Value with Risk Management
Introduction
Human Capital is often considered to be an organization’s most important asset. Problem is that it is very vulnerable to a wide range of health and safety risk issues. The impact on organizations can be devastating in terms of direct liability costs, business continuity of operations and reputational damages. This workshop provides a framework to proactively protect Your Employees Productive capability. The focus is on practical applications of safety methodologies, ergonomics and human factors, and safety and other risk management techniques to reduce an organization exposure to loss. The management of health & safety risks is integrated into the overall risk management of the organisation.
Learning Objectives: How you will benefit
- How to identify and categorize the Health & Safety risks associated with human capital
- Introduction to WSH Act 2006 &Workplace Safety & Health (Risk Management) Regulations
- Learn what are the key elements of a Safety & Health Management System
- Understand the BizSAFE Program and its requirements
- Learn about incident reporting and investigation procedures
- Learn how to integrate the WHS program within the ERM framework
EKM13 - Corporate Compliance Risk Management:
Leverage Regulatory Compliance Requirements to Create Value with Risk Management
Introduction
Recent corporate collapses and crises have highlighted the weaknesses of existing internal controls and risk management systems triggering strong industry and Regulatory initiatives to raise the standard organisations need to reach in dealing with risk issues. The concept of compliance means that organizations must follow the rules and regulations of business conduct in each and every country they have operations. There are so many regulatory requirements in global economy that ensuring compliance has become a real challenge for organizations all over the world.
This workshop provides Risk professionals and Compliance Officers and Managers with the knowledge and skills that will help them understand the extent to which organisations and their public officers are exposed to the ever-increasing regulatory environment, how to identify the risk and compliance issues that have the most significance for you and how to integrate and leverage a compliance management programme within the ERM system of your organisation.
Learning Objectives: How you will benefit
- Define the meaning of compliance for your organisation and be capable of developing an organisational response to its demands
- Know what drives your compliance exposure both at home and abroad; internally and externally
- Identify the risks and consequences of non-compliance on the license to operate of an organization
- Appreciate fully the relationship between corporate governance, risk management and compliance (GRC)
- Understand the respective role and responsibilities of the Board of Directors and of the Management in regulatory compliance
- Understand the limitations and risks of ‘NARROW’ Compliance
- Understand the implications of regulatory requirement such as Sarbanes Oxley for corporate accountability and ethical behaviour
- learn how to develop an effective corporate compliance programme tailored to your own organisation’s needs
- Ensure full integration within your ERM system to optimise the organisational structure for both compliance and proactive risk management.
Program outline: What you will cover
- Types of compliance risks
- Analyzing statutory liability exposures
- Regulatory Compliance and Risk Management. Definitions, roles and responsibilities
- Compliance risk management tools and activities
- The role of the board of directors, the supervisors, the internal and external auditors
- The new international landscape and the interaction among regulations
- Compliance culture: Why it is important, and how to communicate the regulatory obligations
- Policies, Workplace Ethics, Risk and Compliance
- Integrating corporate governance and compliance into risk management
- Designing an Implementing an enterprise wide Risk and Compliance Program
- Ongoing compliance reviews and risk assessments for continuing compliance with laws and regulations
