Risk-Adjusted Performance Management Systems to Promote & Reward Real Performance

Synopsis

People perform well when they know their performance and performance of their business is being measured. You cannot effectively manage anything unless you measure results/ outcomes. Hence it is necessary to develop & use the right Key Performance Indicators to drive your business performance. To ensure that the performance is ‘real’ and sustainable, for any performance measured, accountability for the level of performance being measured must be clear and unambiguous considering all the risks involved. This workshop will facilitate participants to determine how they achieve the best fit.

This workshop will teach you how to develop and use the right Key Performance Indicators to drive your people’s behavior and support your business performance. By linking clearly and unambiguously results and decision-making processes considering all the risks involved, you will ensure that your staff’s behavior will be aligned with your organization objectives and interests.

Learning Objectives: How you will benefit

• Undertanding the the Performance Management Models available including the BSC (Balanced Scorecard)
• Determine purpose and standards of performance indicators’ and understand business indicators
• Create a framework of using KPI’s, relevant performance goals and objectives
• Understand KPI attributes, types of indicators and key drivers of Performance Creating Accountability
• Connect KPI’s with KRI’s to optimise the Risk Return Balance

Workshop Outline: What you will cover

• Undertand the business model and the Risk associated with it
• Performance Management Models (BSC) and challenges in setting KPI’s
• Setting individual / business KPI’s
• Understand your role and responsibilities and expectations of people
• Proactive and reactive performance measurement systems
• Conducting assessments to support improvements and changes
• Employee involvement, decision-making and managing conflicts