CPRM Course List


CCM1 - ERM Foundations: Principles, Theory and Practices

Managing Uncertainty & Creating Value for Your Organisation with Enterprise-wide Risk Management

Introduction

Recent crises in the global financial system have once again highlighted the importance of good risk management and firms that are perceived to manage risk proactively have fared much better than their competitors. Not only corporate and industry regulators are demanding that listed companies raise their game in regards to the management of the risks they face, rating agencies have also included the quality of a firm's risk management system & 'culture' into their corporate ratings methodologies. Beyond mere compliance to regulatory, effective risk management has become an imperative for boards and management because it has the potential to increase the reliability of operations, build resilience, and foster innovation/value creation—three keys to achieving sustainable profitable performance.

This foundational workshop provides a framework in developing a dynamic approach to the management of risks called Enterprise-wide Risk Management (ERM). And provide a roadmap to Understand the reasons for the Emergence, the current Scope & Purpose of Enterprise-Wide Risk Management Principles, Methodologies and Tools. It includes a variety of risk management models in use around the world and how to implement them in a way that can help improve the performance of your organization.

Learning Objectives: How you will Benefit

  • Understand risk in all its dimensions in life and in business including in relation to Threaths and Opportunities
  • Recognize and understand what are the real reasons for today’s development of Risk Management systems and why your Organization needs ERM
  • Understand the different approaches to the management of Risk: And what is holistic risk management, Integrated Risk Management & Enterprise Risk Management
  • Identify and learn how to deal the keys challenges organizations face in integrating ERM into their system and processes
  • Learn about COSO, ISO 31000 and orther popular methodologies and frameworks applicable to the management of risk in organizations
  • Learn why there has been such a strong development of regulatory frameworks applicable to the management of risk in organizations
  • Understand how to improve corporate planning & decision-making processes throught the application of Risk tools under the ERM Framework


Workshop Outline: What you will cover

  • Introduction to concepts and principles of Risk & Risk Management & ERM
  • Understanding the reasons for the emergence of ERM
  • The ERM objectives: Corporate protection, resilience or performance
  • How is ERM related to Corporate Governance and Compliance: The GRC Framwork
  • Organizational context, culture, roles and responsibilities for ERM
  • Overview of industry standards and legal frameworks for risk management
  • A steps by step overview of the risk management decision-making process
  • ERM Objectives and maturity to consider when implementing ERM

Tool box
  • Risk Maturity Questionaire
  • Example of Risk Management Framework and Policy
  • ERM standard guides

 

Testimonials

“This workshop helped me understand the real value of ERM and provided me with the business case necessary to convince my management to really support our ERM implementation project”. Risk Manager, Hospitality group



CCM2 - Risk Assessment & Diagnostic:

Risk Assessment Methodologies for Corporate Risk Mapping for Strategic & Operational Planning

Survey Result:
According to a 2011 KPMG Survey, “Risk Assessments are often conducted after the decision has been made” and to make things worse “50% the Assessments cover a time horizon of less than 1 year.“


Introduction
Modern Organisations have now to operate in global business environment fraught with exponentially increasing volatility and complexity. The interaction of many forces - social, cultural, political, financial, environmental, and legal - forms a landscape or topography of the organization and its value chain, which defies easy definition. There are risks regardless of whatever path and activities are pursued. The key question is: "How can I make confidently major decisions in a way that optimize the balance between opportunity and risk?” To answer that question, you will need to build a risk mapping and profiling model that relates clearly organizational performance with risk management.

This workshop will teach you well-established risk assessment methodologies such as RCSA and will also introduce the Enterprise Value and Risk (EVRA) mapping model. It will summarize the various methods of identifying, analysis risks and developing risk maps, highlight the benefits/limitations, and describes several applications, some pretty unconventional, for risk mapping in an organisation. Risk Mapping will enables top management to view the corporation holistically and systematically and at the same time focus on what really matters, the risks associated with the key sources of competitive advantage of your organization.

Learning Objectives: How you will Benefit

After attending this session, you should be able to:

  • Establish a rigorous process with regards to consideration of risks and tradeoffs between risk and returns within your organization
  • Build a better Risks identification process (Surveys/Interviews/workshops) so that no key threats/opportunities to your organizations are missed.
  • Make threats and opportunities more visible and measurable so that they can be managed effectively and support effective Decision-making.
  • Help to understand how to ensure the right focus for your Risk Management effort in your organization.
  • Effectively allocate and using scarce resources to prioritized risk issues.
  • Improve trust and confidence in the organization from your stakeholders through continuous engagement process building the foundation for successful ERM implementation.

Workshop Outline: What you will cover
  • Introduction to Risk Assessment under the ERM Framework
    1. Assessment for Strategic, Operational, Financial and Hazard Risk Isssues
    2. How and when to integrate a Risk Assessment in corporate planning and normal operational decision-making processes.
    3. How to Conduct Risk Assessment Surveys, Interviews & Workshops
  • The RCSA – Risks & Controls Self-Assessment Methodology recommended by ISO
    • The Risk Assessment Process under RCSA
    • Analysing the Risk Profile with the Risk Matrix and Heat Maps
    • Defining the Key Risks List & Documenting the Risk Register
    • Advantages & Limitations of RCSA
  • Beyond the Box: ARiMI EVRA – Enterprise Value Risk Assessment
    • The Risk Identification Process under EVRA (CCS and the Risk Tree) from Business Model to Operations
    • How and when to use Qualitative and/or Quantitative approaches for Risk Analysis
    • How to Assess ‘tail’ risks i.e.Black Swans & Transformational Opportunties
    • Buidling a Dynamic Risks/Opportunities Dashboard

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    Tool box

  • Risk Questionaire for Survey and semi-guided Interviews
  • Example of Risk Assessment Checklist
  • Risk Assessment Models & Scorecards
  • Risk Assessment Guide

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    Testimonials

    “An eye-opener.. I have been to many Risk Assessment workshop and for the first time, I learn a systematic and practical methodology that really do the job..”. Corporate Strategy Manager, Manufacturing firm



CCM3 - Risk Identification & Measurement Techniques:

Manager's Toolbox for Effective Risk Identification, Measurement & Analysis Techniques using EXCEL

Introduction
Most managers are concerned with the challenge of making important decisions in a very volatile and complex business environment where a wrong decision could lead to disastrous results. Many managerial decisions on business and operational issues must rely on forecasting some uncertain variables. For example a company planning to develop a new product must be forecast customer demand so that it can produce and stock appropriate quantities to support sales. It must also forecast the risk of liabilities due to defects associated with those products to evaluate contingency financing needs and other risk mitigating techniques cost benefits balance. Managers need to understand how risk will influence their ability to deliver positive results and be successful in their organizations. Unfortunately, formal mathematical techniques are often not used due to a lack of knowledge and adequate training. As a result, companies are faced with problems created by inadequate forecasting or guesswork at every level of management.

This workshop provides managers with an understanding of tools and techniques necessary to create forecasts and develop simulations taking the guesswork out of the decision process. This workshop offers an overview of the essential tools of statistical analysis used in the quantitative analysis necessary for the effective assessment and management of risk. When properly mastered, these tools can be used in many practical work situations to support strategic and operational decision-making dramatically improving your performance as an effective Decision-maker.

Learning Objectives: How you will Benefit

  • Use Statistical Forecasting is a way to predict the future based on current or past data available
  • Design Decision trees, fault trees and event trees as visual representations of the decision process with cause and effect links
  • Gain insights into modeling random variables using Delphi or Monte Carlo to obtain a statistical breakdown of the possible outcomes based on polled expert assessment or on a simulation model
  • Use Sensitivity Analysis to show how each variable affects the Desired Outcome
  • Use System diagrams to understand how variable interact in complex systems
  • And have applied these tools to real-world situations for effective risk decision-making.


Workshop Outline: What you will cover

  • Undertstanding Decision-Making Processes
    1. An overview of Decision-Making Theory under Uncertainty
    2. Structuring the elements of a decision
  • Using Descriptive Statistics to analyze risk issues
  • Risk Forecasting Methods to predict future outcomes
    • Using Regression analysis to predict future outcomes
    • Introduction of probability and Development of Probability Distributions
    • Using Scatter plots to examine Relationships between random variables
    • Using Pareto analysis to identify the key risk issues
  • Using Scenario Analysis to understand decision processes, identify variables and cause & effects relationships
    • Decisions Trees, Fault trees and event trees
    • Sensitivity Analysis
  • Obtain a breakdown of the possible outcomes to ‘create’ a rpobability Distribution for decision-making
    • Delphi Method
    • Monte Carlo Simulation

Testimonials

“Very practical, very useful.. I can use the tools learned immediately in my work.” Technology Director, IT Company

 

CCM4 - Psychology of Risk Communication & Decisions:

A practical Guide to Master Communication of Risk Information & Enable Effective Risk-Taking

Introduction

The recent financial crisis illustrated the fact that even when there are risk management systems in place in organizations, they can still fail in many ways.  And one possible often way relate to the challenges of communicating about risk issues. Indeed, once all the relevant risks that your organization faces have been identify and properly assessed the job of a risk manager does not stop there. He must to ‘get the message across’ to the decision-makers to enable them to have a clear understanding of the risk/return balance before they make the decisions. The subprime crisis highlighted the issue that occur when risk management become aware of significant risk issues but even though the risk assessment was communicated, it was not properly taken into account by the senior management in their decisions and led to catastrophic consequences for the organizations concerned.

This workshop will give you an understanding of how the influence of various psychological biases such as ‘Group think’ and the Abilene paradox and many more, influence the way we make decisions, and will provide you with the techniques to master the art and science of communicating about risks with the various groups of internal and external stakeholders at all time in order to ensure that that what you say will be taken seriously helping proactively anticipate on risk issues and prevent crises or if a crisis is inevitable, to limit and overcome the damage it creates.


Learning Objectives: How you will benefit

  • Understand how effective risk communication can help prevent risk becoming crisis
  • Learn when and how to communicate about risk issues (Known risks and black swans)
  • Conduct is a risk perception & communication vulnerability audit
  • How to understand how your stakeholders will perceive your communication
  • Recognize and respond to different types of communications risk situations as they develop
  • Learn the seven steps to creation a risk communication strategy

 

Workshop Outline: What you will cover
  • Risk Communication: the Importance of Communicating effectively about Risk issues
  • Psychology of Risk Perceptions and Decision-making in Organizations
  • The concept of Social Capital and how Risk Managers can develop the Social Capital they need to succeed
  • Cultural Risk Maturity of Organisations and how to assess it
  • Understanding & Leveraging on Social Networks to communicate effectively

 

Toolbox

  • Turn a risk communications strategy into a workable action plan
  • Take part in a risk communications simulation exercise
  • Develop Checklists, how-to procedures/reminders and templates
  • Sample key communication messages
  • Social Mapping guide


Testimonials

“Fantastic workshop, a real paradigm shift for me, it helped me understand why it is so hard to ‘get the message across’. Now I have the knowledge and tools to be much more effective in my job”. Corporate Risk Manager, Telecom group


CCM5 - Risk & Management Control Systems Optimization:

A Framework to Build Resilient Risk Management Systems & Solutions to Foster Effective Risk-Taking, Mitigation & Monitoring

 

Introduction
In today's global and volatile environment, risks are everywhere, so are opportunities: for example, a change of regulation, a major fire/explosion in your plant, a chemical spillage, the entry of a new competitor, a new technology or a fraud committed by a senior manager. Hence Organizations should be prepared to minimise the adverse impacts of risks while when possible, leverage on the opportunities they create. Whether you are working for a commercial corporation or not-for-profit organisation, all entities have a business, legal and often moral responsibilities to deal with risks in an effective and appropriate manner. Besides protecting physical assets and human lives, organisations are becoming more concerned about protecting intangible assets as well. Intangible assets include intellectual property, product brands and corporate reputation and are source of tremendous competitive advantage.

This workshop provides an understanding of the types of ERM models that can be designed to deal effectively with the risk issues an organisation is exposed to while keeping an eye on the opportunity side. Participants will learn the Key Risk Controls to Protect & Leverage Your Tangible and Intangible Assets. This module will guide you through a wide range of risk management strategies/interventions, explains how they work, and suggests when they are most appropriate.


Learning Objectives: How you will benefit

  • Identify what are the key tangible and intangible assets of your Organization
  • Understand the Major causes of losses affecting property, people, reputation, etc
  • Learn about the concept of acceptable risk / risk tolerance and how it applies to your organization.
  • Learn how to organize the systematic management of the triggers/factors that give rise to risks/opportunities
  • Learn what are the techniques to prevent and/or reduce the impact of losses and when to use them effectively?
  • Understand the typical mistakes and selecting and implementing less effective control measures.
  • Learn how to increase performance by designing and implementing organizational solutions


Workshop Outline: What you will cover
  • Understand how an organization risk profile influences the risk treatment decision-making process
  • Understand how the risk appetite and risk tolerance position of the business “sets the tone” for risk retention/risk treatment decision-making
  • Develop risk treatment options for risk/opportunity management
  • Implement risk treatment plans
  • Understanding & Optimizing Risk Controls
  • Risk/Opportunity Factors Management
  • Loss Prediction and Risk/Return Optimization
  • Keys Risk Prevention Techniques
  • Keys Risk Reduction Techniques

 

Toolbox

  • Catalogue of Risk Prevention & Reduction Techniques
  • The Risk/Opportunity Factors Management Model
  • Develop Checklists, how-to procedures/reminders and templates

 

Testimomials

“Now I understand what holistic risk management really means. Also great overview of the tools and techniques available”. BCM Manager, Manufacturing firm



CCM6 - Risk Financing & Transfer Solutions:

How to Finance Risks to Your Business and Operations Effectively through the Use of Capital, Insurance & ART Techniques

Introduction
This workshop provides a detailed understanding on the wide range and types of losses an organization is exposed to (such as a major fire, a change of regulation, a chemical spillage, the entry of a new competitor, an explosion or a fraud committed by a senior manager) and the potential financial impacts of those losses. Participants will learn the Key Risk Financing Techniques to Protect your Tangible and Intangible Assets. Intangible assets include intellectual property, product brands and corporate reputation. How and when to select and apply the right risk financing Techniques and how to analyze carefully the pros and cons associated with the financing techniques of transfer, retention, insurance ART.

In summary, the workshop will guide you through a wide range of risk financing strategies, explains how they work, and suggests when they are most appropriate in wide range of specific scenarios.

Learning Objectives: How you will benefit

  • Understand the role and importance of Risk Financing in the overall context of the management of Risk in an organization i.e. paying for losses, liquidity management, compliance requirements, uncertainty management, etc.
  • Understanding the concept of acceptable risk / risk tolerance both terms of perception and financial capability.
  • How and when to use insurance, captives, bonds and other alternative risk transfer mechanisms
  • Analyzing the impact of risks, crises and losses on your organization’s balance sheet, Profit and Loss, and cash flows and how loss characteristics affect risk financing techniques selection
  • Learn effective methods of risk financing to ensure the firm is able to bear the financial consequences of loss events
  • How in addition, to increase performance by optimizing the risk/return balance with proper capital allocation and risk financing

Workshop Outline: What you will cover
  • Analyse the risk profile of your Organization to establish the risk treatment strategy
  • Develop risk financing strategic options for risk management
  • Introduction to Insurance
  • Overview of Reinsurance Mechanisms
  • The rise of Captive Insurance
  • Customised Solutions with ART & Capital Markets

 

Toolbox

  • Catalogue of Risk Retention & Transfer Techniques
  • Insurance Guide
  • ART Guide
  • Checklists, how-to procedures/reminders and templates


Testimonials

“Very good and practical overview of the diferent risk financing techniques that can be used. I especially liked the part on the finite mechanisms. I have a few ideas that could be very useful for my organization”. General Manager, Risk Management, Healthcare Group


CCM7 - Risk Monitoring Reporting & Review:

Develop an Effective Key Risk Indicators (KRIs) Dashboard to Measure, Monitor & Improve Organisational Performance in Managing Risks

Introduction

Fraud, Terrorism, technological changes, increasing competition, CSR, business changes, etc. Do you know what is in the “risk pipeline” for your organisation? Even if you have a well established risk management system in place, will you really be able to really recognise, monitor and take actions on risks/threats and opportunities as and when they occur? Past corporate disasters demonstrate that organisations are often not good at monitoring risk issues.  So when risks materialise - disasters may strike an organisation when least expected - the management will often fall into the trap of reactive fire-fighting.

Let’s be clear, without proper risk metrics, there cannot be any effective risk management. This workshop will explore the two dynamic processes of strategic/operational response and continuous change learning that are critical for an effective risk control system and explain how they can be explicitly structured and monitored using a series of reports and Key Risk Indicators (KRIs) and distributed timely to the people who need them to make the right decisions.


Learning Objectives: How you will benefit

  • What are the critical components of an effective risk metrics dashboard?
  • How to recognise factors/Drivers leading to risks/crisis for timely monitoring and intervention
  • Risk Measurement, Monitoring and Review: How to design and set the Right KRIs/KPIs
  • How to Develop a Risk Management performance measurement System
  • Connecting Risk management with audit (assurance) and performance management (BSC – Balanced Scorcard)
  • Some common pitfalls in risk monitoring & reporting that your organisation should avoid

    • Workshop Outline: What you will cover
  • What is Risk, Risk Management & Risk Metrics
  • Different types of Metrics/Indicators
  • Benefits & limitations of Metrics/Indicators
  • What can go wrong when using Metrics/Indicators?
  • How to establish a Key Metrics review model & Dashboard with the BSC
  • How to connect Risk Metrics and the Performance Management system

 

Toolbox

  • KRIs Library
  • BSC (Balanced Scorecard) & KRIs Model
  • Checklists, how-to procedures/reminders and templates


Testimonials

“We are using the BSC for our performance management system and while the theory is good, we are struggling to identify the right performance metrics. The methodology provided during this workshop seems to connect all the ‘right dots’ pointing us to the metrics that really matter for an organization”. SVP, Corporate Planning, Hospitality Group