Heart & Art of People Management


Who Should Attend
This seminar should benefit all executives, managers and supervisors who need to enhance their people-management skills so as to perform effectively at work.
It will help motivate participants to discover useful and practical people skills which they can apply right away.

The workshop is conducted in small groups of between 16 - 20 participants using “proximity contagion” experiential learning methodology. Participants will be emotionally inspired and intellectually challenged through a series of interactive, engaging and fun activities.


Workshop methodology includes the balanced use of group interaction, individual exercises, case studies, role plays, presentations and mini lectures, group participation, sharing and specific applications.
Facilitators
Mr. Augustine Tan
Duration
3 Days
Intakes & Registrations
Click on your preferred date below to register. Only online registrations will be accepted.

Intake 01

27 - 28 Mar 13

Intake 02

29 - 30 Apr 13

Intake 03

<13 - 14 May 13

Intake 04

Intake 05

Intake 06

Intake 07

Fee
S$900 (Inclusive of GST)
Venue
10 Kent Ridge Crescent Block ADM, Level 6

Synopsis

According to a major study conducted by the Carnegie Foundation, Harvard University and Stanford University, success at home, community and work depends 85% on peoples skills and self knowledge, and only 15% on technical knowledge.

This being the case, it is essential for those who wish to be successful in working with people to acquire the skills in reading people, understanding them and relate effectively with them. This workshop is designed to help participants polish up the interpersonal relational skills.

This set of people’s skills include the ability to negotiate successfully, manage and resolve conflicts confidently and amicably, and communicate effectively to establish rapport and deepen bonds. All these will contribute to the building of a high performance team of unique individuals working effectively with each other.

Through this seminar, you will:
1. Understand what makes you tick, and what ticks you off.
2. Identify personal leadership style and maximizing it to positively impact performances.
3. Sharpen the perceptions of the behavioural and communication style of others, and motivate them to better performance.
4. Learn how to communicate effectively with others.
5. Develop lifelong skills of relating to difficult people.
6. Highlight strengths and contributions of individuals to a team.
7. Create a positive, inspiring and motivating working environment.
8. Build a high performance team.


Course Outline

  • INTRA-PERSONAL SKILLS
    • Self Awareness – know what makes you tick and what tick you off. - discovering your own managerial style (D.I.S.C Personality Profile System©)
    • Develop and sustain a high level of self-motivation and optimism
    • Manage and express emotions appropriately.

  • INTER-PERSONAL SKILLS
    • Building bridges with the people you work with.
    • Knowing what makes people tick and what tick them off.
    • Motivating and empowering others for better performance
    • Develop & Sustain a high level of self-motivation & optimism
    • Empathy: build trust and rapport to have a positive influence on others.
    • Communicating effectively to win hearts and minds.
    • Attend to emotions of others – How to create that good feeling
    • Giving feedback effectively
    • Effective Conflict Resolution

  • BUILDING A HIGH PERFORMANCE TEAM
    • The 3 As of a Positive Work Environment
    • Characteristics of a High Performance Team
    • Winning team communication

  • PERSONAL ACTION PLAN FOR SUCCESS