Introduction

We spend a significant amount of time in the workplace and it is a complicated place; it is impossible to live a life without discussion and confrontation. For various reasons, discussions and confrontations may turn to be very challenging. Learning how to handle them is vital.

Confrontational discussions are normally the reason of many conflicts, which can influence effectiveness at work. They are normally the cause of unnecessary stress, unhappiness, bad business and painful relationships. A lot of conflicts in the workplace can be eliminated through the use of specific language techniques that encourage working together rather than creating ugly confrontation.

Often the people we label difficult or problematic, including ourselves, just don’t know any better; we may not know how to act differently, or how to deal with a specific situation that is causing us discomfort. By using the right strategies of communication, we can motivate others to work with us and reduce the frequency of friction in the workplace.

Program Outline

• Understand how one contribute to problematic discussions & what to do about it
• 8 principles of defusing hostile conversations
• 5 key assumptions about conflicts
• Benefits of conflict resolution
• 3 steps involved in constructive problematic-conversations resolution
• Communication process and the power of Listening
• Emotional & Social competence
• Co-operative & mutual understanding communication
• Difference between hostility Vs. assertiveness, and blame Vs. accountability
• Strategies to improve communication skills

Instructional Methodology

This workshop employs an interactive training methodology with case studies and one-to-one coaching, with the objective of motivating participants to retain knowledge and apply them straight away. The methodology has been developed by blending psychology, NLP and coaching techniques which has been continuously tested and improved during the many years of application in the training setting.

Benefits

• Turn potential workplace conflicts to productive working relationships
• Understand and tap on our own emotional-ability, conversational-ability and relational-ability.
• Pick up tools to handle challenging discussions with confidence and emotional balance
• Contribute to healthier and more fulfilling relationships, both at work and home