“You cannot teach a man anything. You can only help him discover it within himself.” Galileo Galilei

The days where managers’ roles are strictly operational are over. The job of today’s managers encompasses a larger arena and their role multi-faceted. They manage a new breed of subordinates, exposed largely to information technology but minimally on emotional intelligence. In this era of rapid change, subordinates’ behavior and needs fluctuate from time to time. Managers must be equipped with the right coaching skills to be effective in discharging their jobs. Pro-active questioning and clarity assists their subordinates to find their true purpose and reach new levels of peak performance.

Learning Objectives

At the end of this 2-day activity-based coaching workshop, you will be able to:

• Understand the differences between coaching, mentoring and counseling
• Learn foundational coaching and questioning skills
• Use 3 Coaching models to coach your subordinates

Course Outline

Introduction

Differences between coaching, mentoring and counseling
What is coaching?

Coaching
What makes you a good coach?
Challenges to Coaching
Myths on Coaching

Empowering coaches
Roles of manager as a coach
Shifting your paradigm
Top ten mistakes coaches make

Coaching Foundations
Building rapport and trust
Purposeful questioning
Active listening
Giving constructive feedback

Types of Questioning
Uncovering questions
Summarizing questions
Supporting questions
Feedback questions

Coaching Models

1. Coaching Model – G.R.O.W.
   Goals, Reality, Options, Will
   
   
2. Coaching Model – C.O.A.Ch
   Competency, Outcome, Action, Checking
   
   
3. Coaching Model – A.F.A.
   Agenda setting, Forwarding, Assignment

Instructional Methodology

Lecturettes, videos, coaching sessions, case studies, discussion and presentation.

Master Facilitator: Michael Lum, B.Acc, M.Com, NLP Licensed Trainer, Grad Dip (Training)

Duration: 2 days