Synopsis

Background
More than 25,000 people have benefited from this program in the past 12 years.
The program has been conducted many times over in several parts of the world, including Singapore, several parts of Asia, Europe, and America.

What is this course primarily about?
This is essentially a course on how to work with people (including colleagues and customers) in better terms, in order to achieve better results.

Major components of this course:

• Understanding and managing oneself
• Managing people & relationships (e.g., with customers, colleagues, etc)
• Managing differences and conflicts
  
  

What’s the difference between this course and others?
What sets this course from most other courses in the market? While most other courses on human relations and leadership tend to take the humanistic and organizational behavior (OB) approaches, this course encourages you to look at the same issues through unique and fresh perspectives. In particular, the materials of this course are largely adapted from two powerful perspectives, namely: (i) social-personality psychology and (ii) behavioral science.

Learning Objectives
Learn new insights and innovative skills on how to better manage:

• Self (e.g., self-monitoring; self-motivation; etc)
• People and relationships (e.g., motivating employees and influencing teams)
• Differences and conflicts (e.g., how to turn conflicts into positive results)

Content Description

• To begin with: What research with more than 10,000 people tells us about human nature?!
• 2 types of people: High vs. low self-monitors
• 2 types of fallacies: Illusion of consensus vs. illusion of uniqueness 
• The way we reason: How our reasoning inhibits our personal/interpersonal skills
• What most people still do not know about personality
• Compare: Personality vs. character vs. attitude
• Communication: Common mistakes we make in communicating
• Communication: What does it really mean to communicate to influence others?
• Timeless rules of behavior: how people naturally react and respond
• What you need to know about changing behavior and behavior change
• Important rules to remember when motivating or encouraging people
• Getting along with people: Why we just can’t get along without arguing?!
• Four most common causes of conflicts, and four corresponding solutions
• Working with people who are different from you: New perspectives and insights
• Strategies to improve relationships with customers, peers, subordinates, and superiors