Synopsis

Ever since Daniel Coleman coined the phrase "Emotional Quotient", it became a "buzz" word. EQ is more important than IQ, the traditional method for measuring our intelligence. EQ consists of both inter-personal and intra-personal intelligences. Groundbreaking research concluded that people with high EQ generally perform better in life than those with high IQ. While our IQ cannot be changed, EQ can be developed. How then can we develop our EQ? How can EQ make us better in our workplace? In this reflective workshop, you will learn to be aware of yourselves, manage your moods, empathise with others and hone your social skills. Managing your emotions can bring about increased productivity and joy in the workplace.

This 2-day self-discovery workshop will enable you to:

• understand EQ versus IQ
• control and manage your emotions for higher productivity
• manage stress and re-energise yourself

Course Outline

What is EQ?
The emotional brain
Why EQ is more important than IQ

Identifying your trigger points
What triggers you emotionally?
Hidden emotional triggers
Word/Events triggers
Action plan to manage triggers

Identifying emotionally charged situations
Dealing with them
Learning to listen

Increasing your self-esteem
Causes of low self-esteem
Effect of childhood influences on adults
Changing your negative self image
Self esteem plan

Re-energising yourself
Your personal quiet time
Stress Management: The Jacobson Progressive Method
Ways to recharge yourself

Handling criticism
Types of criticism
Assertive skills to handle criticism
How to give and receive criticism

Constructive feedback
Factors that hinder feedback
Approaches in feedback