UNDERSTANDING DIVERSITY

1. Cross Cultural Diversity explained
2. Overt and Covert sub cultures
3. Profiling Diversity – Audience Analysis
4. Cross Cultural Diversity skills Quiz 1 – business cards
5. What is your Diversity Quotient and Awareness level?

HANDLING DIVERSITY across Borders

1. Cross Cultural Case Study 2
2. Handling diversity at the workplace
3. Ensuring understanding across diversity

CORPORATE TRAINERS

1. www.consultctc.com
2. Managing different cultures and languages
3. Acceptable and unacceptable behaviors across cultures

APPRECIATING CROSS CULTURAL DIVERSITY

1. Quiz on understanding different cultures and norms across cultures – do’s and don’ts
2. Quiz on cross cultural differences among different societies – China
3. Quiz on cross cultural customs – Japan
4. Quiz on cross cultural customs – India
5. Quiz on cross cultural practices – Islam and General
6. Cross cultural differences between different communities
7. Seven ways of improving inter-cultural understanding
8. Ten strategies for improving cross cultural integration at work
9. Eight Cs of effective Cross Cultural engagement

Objectives

By the end of this one-day practical workshop, attendees will be able to:

1. Identify their Inter-cultural savvy skills with our self-discovery quiz
2. Meet, greet and interface with work partners with confidence and ease
3. Avoid “goof ups” in dealing with working partners across borders and cultures
4. Interface effectively with overseas parties and officials at events
5. Overcome challenges working in today’s multi-cultural environment
6. Receive VIPS and officials with the correct forms of protocol and salutation
7. Understand and appreciate different cross cultural practices, norms and conventions when dealing with those from other backgrounds especially China, US, UK, Japan, India, Vietnam, Indonesia, Europe and Middle East
8. Promote healthy discussion, engagement and sharing in pluralistic and diverse working environments.
9. Improve their cross cultural awareness and sensitivity
10. Ensure a dynamic engaging working experience

TRAINING METHODOLOGY

A practical approach will be taken with 70% of the course on application and practical sessions with 30% on techniques and concepts. Training will be customized to meet the needs of your specific levels and designations attending the workshop.

Course Details