Synopsis

Many fallaciously equate being assertive to being aggressive. Assertiveness lies between passivity and aggression. Being assertive is standing up for your own personal rights and expressing your beliefs without violating others' rights. Assertive people influence others in positive ways, are non-judgmental and adopt a proactive rather than a reactive approach. In this workshop, you will learn the various building blocks from enhancing your self esteem, listening skills to learning to say "No". From either a passive or aggressive person, you can progress to a more assertive person. This will increase your confidence and effectiveness in handling conflicts and constructive dialogue with others.

At the end of this 2-day interactive workshop, you will be able to clarify your rights as a representative of your organisation, communicate assertively and identify and overcome barriers to assertiveness

Workshop Outlines

Introduction

• What is assertiveness?
• Benefits of assertiveness
• Areas that require assertiveness

Understanding basic human behaviour

• McGregor's Theory X and Y
• Theory Z and Theory K
• Maslow's Hierarchy of Needs

Our Personal Rights

• Our rights in dealing with others
• Definition of individual's basic rights

Three types of behaviours


• Characteristics of passive, aggressive and assertive persons
• Communication styles of passive, aggressive and assertive persons

Six building blocks to become more assertive

• Building good self esteem
• Be a better listener
• Learn how to say "NO"
• Ask assertively
• Give and take constructive feedback
• Give and take criticism

Instructional Methodology

Lecturettes, videos, role plays, self-reflection exercises, case studies, discussion and presentation.

This workshop is facilitated by trainers from HardKnocksCollege.com