"The Empowered Supervisor"- Supervisory Development Programme

Synopsis

Supervisors are the linking pins in the organisation pyramid, connecting management with operators on the ground level. Supervisors lay a solid foundation for the pyramid to stand firm without which the whole organisation will collapse. The job of a supervisor is challenging - it is sandwiched between management and operators. Acquiring the relevant supervisory skills prepares supervisors for empowering roles instead of daily fire-fighting. Empowered supervisors work proactively, not reactively.

At the end of this 2-day reality-based workshop, participants will

• appreciate the role of a supervisor viz-a-viz his subordinates and the organisation.
• understand the duties and responsibilities of a supervisor.
• be able to execute their various supervisory duties proactively.
• handle their subordinates in difficult situations.

Course Outline

What do Supervisors Do?
The management process and levels
Management's and subordinates' expectations
Roles of supervisors

Leadership Practices
What is a leader?
Four leadership styles
Qualities of a leader

Coaching
Foundations of coaching
The coaching process
How good a coach are you?

Team Building
Building team identity
Developing teamwork
Motivating the team

Conflict management
Why do conflicts occur?
Approaches to conflict
Resolving conflicts in the workplace

Motivation for Productivity
Theory X, Y, Z and K
Maslow's Hierarchy of Needs
Herzberg's Hygiene Factors
How to reward employees

Interpersonal Communication Skills
Barriers to good communication
Factors influencing communication
How to be a better listener

Constructive Feedback
Factors that hinder feedback
Approaches in constructive feedback
How to give and take criticism

Who Should Attend

This course is beneficial for newly promoted and existing supervisors who need to hone in their supervisory skills. It is also appropriate for executives who are preparing for supervisory positions in the near future. Methodology includes lecturettes, videos, role plays, case studies, discussion and presentation.