Performance Management System - Using the Balanced Scorecard Approach

For years, management has been using financially driven performance management system to monitor and achieve strategic goals with great difficulties. With rapid technological and economic changes and unprecedented customer knowledge, the old methods of using budget control and operational plans are no longer adequate for effective execution and management of strategic goals.

The Balanced Scorecard has emerged as the preeminent management tool in helping thousands of organisations to align vision, mission and strategy with customer requirements, monitor operation efficiency improvements, build organisation capacity, and communicate progress to all employees.

This workshop will teach the methodology of Balanced Scorecard - how to develop a Balanced Scorecard performance system fo

Course Content

Balanced Scorecard Fundamentals

• Introduction to Performance Management and Balanced Scorecard
• Basic Design of a Balanced Scorecard Performance Systems
• Financial Perspective
• Customer Perspectiv
• Internal Process Perspectiv
• Learning and Growth Perspective

Building a Balanced Scorecard Performance Systems

• Roadmap to implementation
• Mission, Values, Vision and Strategy
• Strategy Mapping
• Developing Performance Objectives and Measures
• Finalising Measures and Developing Cause and Effect Linkages
• Setting Targets and Prioritising Initiatives

Integrating the Balanced Scorecard in the Organisation

• Roles and responsibilities
• Cascading the Balanced Scorecard
• Automation
• Sustaining Balanced Scorecard Success
• Case studies

*Class limit= Max 20