Managing Conflicts with Applied Behaviour Psychology (504)

Short Title: Strategies for Managing Conflicts

Disagreement or conflict among people in relationships, groups and organisations comes with the competition for power and resources. Managing interpersonal differences isn't easy. The constructive handling of conflicts is central to personal satisfaction and organisational effectiveness. Improved skills in managing disagreement will enrich your work, relationship and career.

Objectives:

Participants will be able to:
1. Understand the causes and effects of conflicts on work productivity and relationships.
2. Assess own character strengths/weaknesses in handling conflicts with others and increase own sensitivity to the needs and intentions of others.
3. Express differences in ideas or feelings with tact, diplomacy and assurance
4. Improve their quality of working, personal, and family life on a win-win basis.

Content

• Understanding Conflicts & Frictions
• Consequences of Being Different or Difficult
• My Personal Style in Crisis
• What Is Conflict Management?
• Understanding People In Conflict
• Conflict Management Strategies
• Critical Communication Skills
• Conflict Management Process Steps
• Issues Of Power & Authority
• Role Simulation
• Solving Real Life Situations
• Forum: My Action Plan