Applied Behaviour Psychology for Positive Human Relations (503)

Short Title: Positive Human Relations Skills

The relationships you create and maintain with others, whether in your career or personal world, should be viewed as treasures. We must learn to manage our social and work relationships effectively using good human relations principles and strategies. We must not be afraid to influence upward or shy away from conflict. This workshop is intended to help participants attain effective human relations skills with others at work or in their social environment.

Objectives

Participants will be able to:
1. Assess own personality and increase sensitivity to the needs and intentions of others.
2. Manage relationships effectively and handle conflicts tactfully and persuasively.
3. Get tasks accomplished through relationships and influence others without being coercive or manipulative.
4. Learn to deal with difficult people and situations on a win-win basis.

Content

• Understanding Human Relations
• Attitude, Productivity and Relationships
• Building or Creating Relationships
• Understanding Personality
• Assertiveness & self-esteem
• Avoid Self-Victimisation
• Servicing Relationship
• Repairing Human Relations
• Preparing A Win-Win Strategy
• Role Simulations
• Questions & Answers