Applied Behaviour Psychology for Managing People (501)

Short Title: Applied Psychology for Managing People

Over the past few years, there have been a number of significant developments in the behavioral sciences that can help the manager or supervisor to do his job better. Such developments focus on the needs, attitudes, expectations and behavior of people as individuals and as member of groups. But, many of these findings are inaccessible to the manager or supervisor. Now with this course, the manager or supervisor can find all of the new psychological approaches to handling people set forth clearly and adapted to effective use to enhance their managerial roles.

At the completion of this course, participants will be able to:
1. Use their executive drive.
2. Able to analyze and understand people.
3. Enhance the quality of their human relationships and personal growth.
4. Enhance leadership, motivation, performance and productivity of people in their charge.
5. Deal with conflicts and problem people using the art of persuasion/constructive criticism

Course outline

• How to use Psychology?
• Management Skills vs Psychology Skills
• Using a Framework for Influence
• Performance Management vs Relationship Management
• Applying Psychology to Establish Control
• Dealing with Problem People
• Observation, Listening, Interaction Skills
• Understanding Your Emotional Programming
• Relationship Techniques: Rekindle the passion and connection
• Psychology of Attitude or Mindset
• Analyzing Attitudes & Mindsets
• Needs, Energy Pattern Wishes & Expectations
• Perceptions & Thinking
• Descriptions of Reality & Beliefs
  
• Coping Techniques That Work!
• Understanding People in Conflict
• Conflict Management Strategies