NUS Extension

Programmes



Leaders and senior executives who are keen to be learn critical emotional intelligence concepts and skills.




2 Days


Click on the selected date to apply now or download registration form to apply later.

Intake 01
 22 -23 Oct 09




S$1050 (Inclusive of GST)


NUS Extension (#12-01 Park Mall)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Essential Emotional Intelligence for Leaders

Synopsis

Why EQ is important, and how can it help corporate leaders to lead their people, improve team building, and enhance productivity?

What do most effective and well-respected corporate executives have in common? According to researchers and professionals, they are influential and persuasive in their dealings with people. If you can influence people, manage relationships (e.g., with your colleagues, subordinates, bosses, and customers), and empower teams, you would have a competitive edge in terms of corporate or business success. In short, the ability to lead or manage people is known as emotional intelligence. One study that included 35,000 professionals from about 20 different organisations showed that overall, EQ predicts success three times more than IQ, experience, or personality. Another study showed that sales and customer service professionals with higher EQ are four times more effective in bringing in more sales and making their customers happy than their peers with lower EQ. In a nutshell, emotional intelligence allows you to do things better and achieve more results than the average executive. Emotional intelligence keeps you one step ahead of others in the world of business, work, and relationships.

In this programme, you will learn critical and insightful ideas aspects of emotional intelligence that matters most at the workplace.


Objectives

  • Know what EQ is all about, and compare it with IQ, personality, and rationality.
  • Be aware of how the lack of EQ could undermine a leader's reputation.
  • What every leader should know about EQ.
  • Learn important EQ tips and tools to understand and influence relationships at the workplace (e.g. internal and external customers) and beyond.


Seminar Outline

  • What Every Leader Should Know about EQ
    What EQ is all about, and what it is not?
    Insight: research at Yale emotional intelligence lab
    What can EQ really do, and how can it really help?
    Understanding the different aspects of EQ
    Comparing leaders with vs. without good EQ skills
  • Effective Leaders Learn to Balance Between Emotions and Rationality
    Understanding the nature of various emotions
    Emotional management and emotional intelligence
    How we think, reason, and rationalise?
    Understanding when are emotions good vs. bad for judgment and decision making?
    Understanding when is rationality good vs. bad for judgment and decision making?
    How to balance between emotions and rationality
  • How EQ Helps in Leading People and Managing Relationships
    3E EQ-model of people/relationship management
    Illusion: effort equals effectiveness in thinking
    Important: focusing and directing your thoughts
    Analysis: when are your thoughts meaningful vs. not-meaningful
  • Secrets of Empowered Individuals & Teams
    How to get more out of everyone
    How to help your people achieve job satisfaction
    How to help your people achieve sense of achievement
    Remember these things …!
  • The Role of Corporate Leaders in Team Building and Motivation
    Out-of touch with reality vs. out-of-touch with people!
    Getting in sync with your people
    Cultivating a corporate culture that is rich in EQ
    Identifying and developing factors to measure richness of corporate EQ

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