Office of Financial Services

FAQ

GIRO

1. How do I apply for Interbank GIRO facility?

To apply for the GIRO scheme, students are advised to sign-up for GIRO via the Student Center in myISIS. For Debit Bank Account, please complete the form, sign it and submit it to Student Service Centre, Level 1, Yusof Ishak House within 3 weeks of submission of Debit Bank Account details online. For Credit Bank Account, only online submission is required.

Fees for Semester 1 will be paid via GIRO deduction if the GIRO application form is submitted before the end of the first week (excluding Orientation week). For GIRO applications in Semester 2, please submit the GIRO forms by the end of the first calendar week of January..
2. How does the GIRO Scheme works?

In myISIS, a student who signs up for the GIRO scheme can maintain both a “Credit Bank Account” and a “Debit Bank Account”.

The “Credit Bank Account” will be used for refund of all amounts payable to students, such as but not limited to refund of tuition fees, deposits, financial aid and reimbursement of expenses.

"Credit Bank Account" of graduate Research Scholars will be based on the current Bank account where their monthly stipend is credited to while that of NGS, ISS and CQT students will be based on what they had submitted to their respective school. For other students, please submit your Credit Bank Account details online.

To ensure that the refunds are credited to your desired "Credit Bank Account", all students are strongly encouraged to check their "Credit Bank Account" at the Student Center in myISIS. To update your “Credit Bank Account”, please terminate the existing "Credit Bank Account" and then re-submit the new "Credit Bank Account" details. Please allow up to 2 working days for the change to be effected.

For students who do not wish to sign-up for the GIRO scheme, refunds will be made in the form of cheque / bank draft. To ensure that the cheque / bank draft reach you, students are strongly encouraged to maintain an up-to-date payment address in the myISIS. All students are strongly encouraged to update their payment address which can be done at any time via accessing the Student Center in myISIS.

The "Debit Bank Account" is used for GIRO deduction for payment of Tuition Fee, Mandatory Miscellaneous Fees / Student Services Fee + Health Services Fee, Hostel Charges and other fees for services rendered such as Transcript Fee and Card Replacement Fee.

For students paying via GIRO, an email notice will be sent to students' NUS email account about 2 weeks before the GIRO deduction due date informing them of the scheduled deduction.

3. When will my payment via deduction from my GIRO Debit Bank Account be updated to my student account?

The payment deducted via your designated GIRO Debit Bank Account will be updated to your student account in myISIS within 3 working days from date of funds being deducted.
4. I had submitted the application form for GIRO deduction but there has been no deduction effected even though there were sufficient funds in my account. What do I do now? Will I still have to pay the late fee charge?

The submission of GIRO forms for deduction of fees payable through GIRO is subjected to the acceptance by the student’s Bank to whom the instruction is issued.  To avoid any inconvenience of non-GIRO deduction following the submission of GIRO forms, students are encouraged to submit the GIRO forms in accordance to the deadline stipulated at the start of every semester.  More information on the deadline for submission of GIRO forms is available at
http://www.nus.edu.sg/finance/student/financialServices/notice/index.html. The GIRO form may be found online at the Student Center in myISIS.

In the event of non-deduction via GIRO, students may wish to write in to www.askstudentservice.nus.edu.sg to enquire on the status of their GIRO submission. Depending on the date of the enquiry, student may be advised to wait for the second and final round of deduction via GIRO or to make payment at the Students' Services Centre in cheque/NETS or make online payment. For students whose GIRO deduction is unsuccessful for reasons other than insufficient funds, Office of Financial Services will be sending an email to the student, advising re-submission of GIRO application which will take effect only in the following semester.

A late payment charge will be levied for all late payment. Students who wish to appeal for waiver of the late fees, with valid reasons, may write into the Office of Financial Services at OFNBox3@nus.edu.sg.
5. If I transfer my course of study and change my Student Registration number, do I need to re-submit a GIRO application form?

Yes.
6. If I am in receipt of either scholarship, study loan or bursary, do I have to submit a GIRO form?

It is compulsory for all recipients of the above awards to submit an Interbank GIRO Credit Bank Account application as all allowances would only be paid via direct transfer to their ‘Credit Bank Account’.
7. How do I terminate my Standing Order for Interbank GIRO facility?

Please submit the completed GIRO termination form available from the Student Center in myISIS to Student Service Centre, Level 1, Yusof Ishak House.
8. What is the purpose of the Payment Address?

For students who do not wish to sign-up for the GIRO scheme, refunds will be made in the form of cheque / bank draft. To ensure that the cheque / bank draft reaches you, students are strongly encouraged to keep an up-to-date payment address in the myISIS. All students are strongly encouraged to update their payment address which can be done at any time via accessing the Student Center in myISIS.
9. Is it necessary to update the Payment Address even if it is the same as the Mailing Address?

Yes, please complete the Payment Address fields as the format has been set to fit the requirement of the banks, which is different from the format for other types of addresses.
10. What is the ‘Credit Bank Account’ about? Which bank account are you referring to? Can I change my pre-existing ‘Credit Bank Account’?

The ‘Credit Bank Account’ will be used to refund all amounts payable to you, such as but not limited to refund of tuition fees, deposits, financial aid and reimbursement of expenses.

‘Credit Bank Account’ of graduate Research Scholars will be based on the Bank account where their monthly stipend is credited to while that of NGS, ISS and CQT students will be based on what they had submitted to their respective school. For other students, please submit your Credit Bank Account details online .

To avoid any possibility of crediting the refunds to a bank account other than your desired ‘Credit Bank Account’, all students are strongly encouraged to check their ‘Credit Bank Account’ details at the Student Center of myISIS. To update the pre-existing ‘Credit Bank Account’ with another bank account, please terminate the existing ‘Credit Bank Account’ and then re-submit the new ‘Credit Bank Account’ details. Please allow up to 2 working days for the change to be effected.
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