Active Listening from the Inside Out - Evaluating and Improving Your Listening Skills for Positive Communication

Listening is one of the most important skills we can use when we communicate. It is a reality that how well we listen has a major impact on our job performance and productivity and on the quality of our relationships with colleagues, family and friends.

There is a major difference between hearing and listening.
Real listening starts from the inside and it is a fundamental communication tool very often overlooked in professional development and in life.

Why You Need Good Listening Skills?

Good listening skills make workers more productive and individuals more open and empathic. The ability to listen carefully will allow you to:

• better understand assignments and what is expected of you
• build rapport with co-workers, bosses, and clients
• show support
• work better in a team-based environment
• provide you the ability to resolve problems with customers, co-workers, and bosses
• answer and ask questions when necessary
• find underlying meanings in what others say

Benefits of applying Active Listening Skills?

• Better Performance
• Less conflicts at work
• Happier environment in family
• Increase of trust amongst friends and colleagues
• Greater harmony in relationships

Course Objectives

During the workshop participants will be able to:

• Deeply understand  the role of communications in the workplace
• Learn tools  to  listen actively and with self discipline from the inside out
• Become aware of the power  of body language and empathy when listening
• Comprehend  the role of questioning, encouraging and paraphrasing  in the  listening process
• Develop deep awareness about what is listening vs. what Listening is not in the communication process at work and in family.
• Take responsibility of  all our personal barriers when it comes to listening