Windows 8 > FAQs
  1. Will there be a campus-wide upgrade for Windows 8?
  2. Can Computer Centre install Windows 8 for me if I upgrade or purchase desktop/notebook on my own?
  3. Can I upgrade my department's computers to Windows 8?
  4. I have installed the Windows 8 Enterprise Edition on my NUS-owned computer and Windows Activation is not working. I do not have the product/activation key. What can I do?”
  5. When will the support period for Windows XP/Vista/7 end?
  6. What is the hardware requirement to run Windows 8?
  7. I encountered a persistent error message that some file in I: drive is not found after logging in to the domain. What is the issue and remedy for this?

 

1. Will there be a campus-wide upgrade for Windows 8?

There will not be a campus-wide upgrade exercise for Windows 8. The Windows 8 "upgrade" will be aligned with new PC purchases which are Windows 8-ready.

Departments or staff intending to purchase new PCs from the current PC Tender will have a choice of Windows 7 (default) or Windows 8 (to be available in January 2013) in the purchase order. Windows 7 is offered as a default to anticipate individual staff usage of software that is incompatible with Windows 8 at this stage.

For new Notebook Ownership Scheme purchases by students or staff, some notebooks will be pre-loaded with Windows 8 from December 2012 onwards, with the on-boarding of other models progressively. Please refer to the Notebook Ownership Scheme website for updates.


2. Would Computer Centre install Windows 8 for me if I upgrade or purchase desktop/notebook on my own?

Computer Centre is unable to provide this service. Students and staff are strongly advised to purchase notebooks pre-configured with Windows 8 from the Notebook Ownership Scheme.


3. Can I upgrade my department’s computers to Windows 8?

Yes, you can request for Windows 8 to be installed on existing University-owned equipment. The installation is to be done by your own department IT personnel. Please write to IT Care at itcare@nus.edu.sg for further information.


4. I have installed the Windows 8 Enterprise Edition on my NUS-owned computer and Windows Activation is not working. I do not have the product/activation key. What can I do?”

Windows 8 Enterprise Edition does not require a product key for activation. Windows will activate automatically once the workstation is connected to the network domain.

Computer Centre does not support activation of other editions of Windows 8.


5. When will the support period for Windows XP/Vista/7 end?

Direct OEM and retail license availability for Windows XP Professional had ended on 30 June 2008. Refer to http://www.microsoft.com/windows/lifecycle/default.mspx.

Mainstream Support for Windows XP had ended on 14 April 2009. Extended Support for Windows XP will end on 8 April 2014. See http://windows.microsoft.com/en-US/windows/products/lifecycle.

For Windows Vista, the "end of support" date from Microsoft is 11 April 2017 while Windows 7 "end of support" date is 14 January 2020.

Important: See section 3 of http://support.microsoft.com/gp/lifepolicy for the definition for mainstream and extended support.


6. What is the hardware requirement to run Windows 8?

Please refer to the Microsoft website http://windows.microsoft.com/en-US/windows-8/system-requirements.


7. I encountered a persistent error message that some file in I: drive is not found after logging in to the domain. What is the issue and remedy for this?

By default, Windows 8 does not allow connection to the network drives via the command prompt running in administrator mode. You will have to add a registry key (see http://www.nus.edu.sg/comcen/vista/download/enablelinkedconnections.reg) to resolve this.

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