Windows Vista > FAQ
  1. Would Computer Centre recommend PC upgrades for users whose PC cannot support Windows Vista or find that using Windows Vista is too slow for their work?
  2. Would Computer Centre install Windows Vista for me if I upgrade or purchase desktop/notebook on my own?
  3. Can I borrow the Windows Vista installation DVD for self-installation?
  4. I have installed the Windows Vista Enterprise Edition on my own and Windows Activation is not working. I do not have the product/activation key. What can I do?
  5. Is there a cut-off period after which XP will not be supported?
  6. What is the hardware requirement to run Windows Vista?
  7. I encounter the error message that some file in I: drive is not found after logging in to the domain. The error message is persistent. What could be wrong?
  8. My Windows Vista workstation/notebook feels laggy; it is not running the recommended hardware requirements. What can I do to improve its performance?

 

1. Would Computer Centre recommend PC upgrades for users whose PC cannot support Windows Vista or find that using Windows Vista is too slow for their work?

Computer Centre will not carry out a campus-wide upgrade exercise for Windows Vista. This includes PC RAM upgrade. The Windows Vista upgrade will be aligned with new PC purchases which are Windows Vista-ready.

Departments/Staffs intend to purchase new PC from existing or new PC Tender (to be available in Nov 2007), would have a choice to indicate Windows XP or Vista OS in the purchase order. This is in anticipating staff's use of software/s for research or teaching is incompatible to run on Windows Vista OS at this stage.

For new Notebook Ownership Scheme purchases by students/staff, they will be installed with Windows Vista & Microsoft Office 2007 in August 2007.

2. Would Computer Centre install Windows Vista for me if I upgrade or purchase desktop/notebook on my own?

Computer Centre will not be installing Windows Vista for notebook or workstations that are not purchased from the Computer Centre tenders.

Staff are strongly advised to purchase notebooks or desktops via the tender if they intend to upgrade to Windows Vista. Please find more information via the links below.

For students, only the notebook tender is applicable.

3. Can I borrow the Windows Vista installation DVD for self-installation?

Computer Centre does not loan out Windows Vista DVD for self-installation. Please refer to the University software catalogue website for more information on getting a licensed copy of the Windows Vista installation DVD.

Note that Computer Centre will not bear responsibility for self-installation and will provide best-effort support only. You should ensure that your notebook/PC is certified, and with enough RAM to run Windows Vista Enterprise edition.

4. I have installed the Windows Vista Enterprise Edition on my own and Windows Activation is not working. I do not have the product/activation key. What can I do?

Windows Vista Enterprise Edition does not require a product key for activation. Windows will activate automatically once the workstation is joined to the domain.

For Windows Vista Business Edition, the product/activation key should come with the genuine installation DVD.

Computer Centre does not support activating any other edition of Windows Vista.

5. Is there a cut-off period after which XP will not be supported?

Direct OEM and retail license availability for Windows XP Professional will end on 30 Jun 2008. http://www.microsoft.com/windows/lifecycle/default.mspx

Mainstream Support for Windows XP will end on 14th Apr 2009. Extended Support for Windows XP will end on 8th Apr 2014. http://support.microsoft.com/lifecycle/?p1=3223

Important: See section 3 of http://support.microsoft.com/gp/lifepolicy for the definition for mainstream and extended support.

6. What is the hardware requirement to run Windows Vista?

Please refer to the Microsoft Website for the information.

7. I encounter the error message that some file in I: drive is not found after logging in to the domain. The error message is persistent. What could be wrong?

By default Windows Vista does not allow connection to the network drives via the command prompt running in administrator mode. You will need run a registry key to resolve this.

More information can be found here.

8. My Windows Vista workstation/notebook feels laggy; it is not running the recommended hardware requirements. What can I do to improve its performance?

It is highly recommended to upgrade your system to meet the recommended hardware requirement. However if this is not possible, please refer to the 10 things you can do to increase performance in Vista.

 

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