Reports (Staff & Students)

IT Care Monthly Reports

These reports focus on the call traffic and service level achieved by our call-centre. It aims to provide our customers with a better understanding on our call-centre operation, new improvement and initiatives as well as the nature of top-rated calls received at our frontline support.

Select the report from the pull-down menu: Go to... Apr 2012 Mar 2012 Feb 2012 Jan 2012 Dec 2011 Nov 2011 Oct 2011 Sep 2011 Aug 2011 Jul 2011 Jun 2011 May 2011 Apr 2011 Mar 2011 Feb 2011 Jan 2011 Dec 2010 Nov 2010 Oct 2010 Sep 2010 Aug 2010 Jul 2010 Jun 2010 May 2010 Apr 2010 Mar 2010 Feb 2010 Jan 2010 Dec 2009 Nov 2009 Oct 2009 Sep 2009 Aug 2009 Jul 2009 Jun 2009 May 2009 Apr 2009 Mar 2009 Feb 2009 Jan 2009 Dec 2008 Nov 2008 Oct 2008 Sep 2008 Aug 2008 Jul 2008 Jun 2008 May 2008 Mar 2008 Feb 2008 Jan 2008 Dec 2007 Nov 2007 Oct 2007 Sep 2007 Aug 2007 Jul 2007 Jun 2007 May 2007 Apr 2007 Mar 2007 Feb 2007 Sep 2006 Aug 2006 Jul 2006 Jun 2006 May 2006 Apr 2006 Mar 2006 Feb 2006 Jan 2006 Dec 2005 Nov 2005 Oct 2005 Sep 2005 Aug 2005 Jul 2005 Jun 2005 May 2005 Apr 2005 Mar 2005 Feb 2005 Jan 2005

IT Care Ticket Trend Analysis 2007

This report contains the trend analysis for all customer calls made in year 2007. The report data is gathered across the year of 2006 and 2007.. [more]

Executive Summary for Singapore Data Center Opportunity Study

Computer Centre participated in February 2006 on a study which addressed some of the top concerns for DC users. It covered Business Continuity and Disaster Recovery. [more]

IT Care Customer Satisfaction Survey

2007/2008 Satisfaction Index (Good + Excellent): 65.5% - 6.9 % lower than last year
2006/2007 Satisfaction Index (Good + Excellent): 72.4%
2005/2006 Satisfaction Index (Good + Excellent): 64.7%

Select the report from the pull-down menu: Go to... Survey Report 2005 Survey Report 2006 Survey Report 2007 Survey Report 2008

Campus-Wide IT Perception Survey Summary Report

 

Select the report from the pull-down menu: Go to... Survey Report 2011 Survey Report 2010 Survey Report 2009 Summary Report 2008 Summary Report 2007 Summary Report 2006