Get ServicesNUSmailLargeMail >  FAQ
  1. What is NUS LargeMail?
  2. How does NUS LargeMail help to increase my email storage capacity?
  3. How does an archived email look like?
  4. What if I need to access the archived email?
  5. My colleagues are not able to read the archived email that I have attached and sent to them. What could be wrong?
  6. Can I archive an email on my own no matter if it is new or old?
  7. What is my Enterprise vault version?
  8. I'm using a computer from home or my laptop is not joined to the domain. How do I get the Enterprise Vault option for my Microsoft Outlook?
  9. How does an archived email look like in Outlook Mailbox Folder?
  10. What is Virtual Vault?
  11. How does an email look like in Virtual Vault?
  12. Which email clients support Virtual Vault?
  13. How does Virtual Vault appear in an Outlook client?
  14. How much disk space is required for the virtual vault?
  15. How do I move emails from Virtual Vault to Outlook Personal Folder (PST)?
  16. What happens when I move an email from Virtual Vault to Outlook Personal Folder (PST)?
  17. How do I copy emails from Virtual Vault to Outlook Personal Folder (PST)?
  18. What happens when I copy an email from Virtual Vault to Outlook Personal Folder (PST)?
  19. How do I move emails from Virtual Vault to Outlook Mailbox Folder?
  20. What happens when I move an email from Virtual Vault to Outlook Mailbox Folder?
  21. What happens when I move an email from Outlook Mailbox Folder to Virtual Vault?
  22. What happens when I copy email from Virtual Vault to Outlook Mailbox Folder?
  23. What happens when I copy an email from Outlook Mailbox Folder to Virtual Vault?
  24. Can I delete emails from the Virtual Vault?
  25. Can I delete emails in bulk from the Virtual Vault?
  26. Do deleting Enterprise Vault shortcuts remove the emails from the archive?
  27. How do I delete archived emails from Outlook?
  28. Can I create rules to automatically archive specific incoming emails?
  29. What happens if I move, delete or rename a folder in Virtual Vault?
  30. How does an archived item look like?
  31. How do I attach an archived email?
  32. Which email clients are compatible with Enterprise Vault for Macintosh?
  33. How to install Enterprise Vault client for Macintosh?
  34. How to store and restore emails from Enterprise Vault in Macintosh?
  35. How to view an archived email?
  36. How to delete an archived email?
  37. Why I cannot restore my earlier archived emails?

 

1. What is NUS LargeMail?

NUS LargeMail increases your email storage capacity to 1GB or more by extending your mailbox storage onto a huge 2nd-tier storage.

Specifically, your older and less useful emails are archived onto the 2nd-tier storage.


2. How does NUS LargeMail help to increase my email storage capacity?

Whenever an email has been archived, a shortcut icon is left in the Outlook Window which will re-direct you to the archived email whenever you double-click on it.

The combined storage capacity which includes both the mailbox storage and the 2nd-tier storage is about 10.0GB for each staff and 1.0GB for each student.


3. How does an archived email look like?

In the main Outlook window, the usual envelope icon is replaced with a new icon . If the original email contains attachment(s), the attachment(s) will be replaced by a link to themselves at the end of the message.


4. What if I need to access the archived email?

Simply double-click on the shortcut icon, Outlook will attempt to retrieve the email from the 2nd-tier storage which will take a few seconds.

If the retrieval is taking longer than a second, a dialogue box may appear to indicate the progress.


5. My colleagues are not able to read the archived email that I have attached and sent to them. What could be wrong?

Every archived email will need to be un-archived before it can be attached and sent to a 3rd party.

 

6. Can I archive an email on my own no matter if it is new or old?

On-demand archive is possible though not necessary. Please follow these steps:

  • Check if the Enterprise Vault option is available under the Tools menu bar within the main Outlook window. (This will usually be the case for your office PC) Skip to step 3 if it is available.
  • If not present, install the file. Restart your computer if prompted and restart Outlook.
  • Select the email which you want to archive and select Tools, Enterprise Vault, Store in Vault... Click OK if prompted.
  • The archiving will start and the icon of the email will be changed to . This indicates that the archiving is taking place.
  • The archival should complete in a few seconds, after which the icon will be changed to

This method is useful if you want to migrate your local PST onto NUSmail.

7. what is my Enterprise Vault version?

Microsoft Outlook 2007:

Click on Help from the Outlook menu bar and select About Enterprise Vault.

You could see the version from the next window as shown below - the current version is 10.0.

 

Microsoft Outlook 2010:

Click on File and select Enterprise Vault. You could see the version of the right side.

 

8. I'm using a computer from home or my laptop is not joined to the domain. How do I get the Enterprise Vault option for my Microsoft Outlook?

Click here to download the installer for Enterprise Vault client.

After you have downloaded the installer, close your Outlook first and double-click on the installer.
Click Next to continue:

Tick on "I accept the terms in the License Agreement" after reading the license agreement and click on Next:

 

Click Next to begin the installation:

Click Install to continue the installation:

Click Finish to complete the installation:

 

9. How does an archived email look like in Outlook Mailbox Folder?

 

10. What is Virtual Vault?

Virtual Vault feature provides an interactive way to view and work with archived emails.

Archived emails will be now presented via Outlook Personal-Folder (PST) like folder inside Microsoft Outlook email client. Simply navigate to the PST-like folder called “Vault - <User_name>” and discover all the archived emails under the same mailbox folder hierarchy.

You can easily perform the below functionalities using Virtual Vault:

  1. Preview archived emails in rich text format with attachment
  2. Create a copy / move original items from Vault to your local PST / Exchange Mailbox
  3. Perform advance search operation in outlook to find emails with selected text/attachments
  4. Can easily attach old archived emails as attachment from vault without the necessity to restore
  5. Delete archived items from Virtual Vault.

 

11. How does an email look like in Virtual Vault?

In Virtual Vault, the email looks like the same as original email in Inbox.

 

12. Which email clients support Virtual Vault?

Virtual Vault is available on Microsoft Outlook Versions 2003 or later.

Your email client must be configured to NUS Exchange to make use of Virtual Vault.

 

13. How does Virtual Vault appear in an Outlook client?

 It appears as a regular Outlook Personal Folder (PST) in your folder list.

 

14. How much disk space is required for the virtual vault?

A minimum of 3GB free space is required by Virtual Vault

 

15. How do I move emails from Virtual Vault to Outlook Personal Folder (PST)?

You can move emails from Virtual Vault to PST in two ways.

  1. Drag and Drop emails from Virtual Vault to Outlook Personal Folder
  2. Select the emails from Virtual Vault, right click -> Move -> Other Folder -> Select the Outlook Personal Folder (PST) from the Folder List and Click OK.

 

 

16. What happens when I move an email from Virtual Vault to Outlook Personal Folder (PST)?

When an email is being moved from Virtual Vault to PST, it will be immediately removed from Virtual Vault.

Take note that associated archived email shortcuts on your Outlook Mailbox Folder does not get removed automatically. You need to delete them manually.

 

17. How do I copy emails from Virtual Vault to Outlook Personal Folder (PST)?

You can select the emails from Virtual Vault, right click -> Move -> Copy to Folder -> Select the Outlook Personal Folder (PST) from the Folder List and Click OK.

 

18. What happens when I copy an email from Virtual Vault to Outlook Personal Folder (PST)?

When an email is copied from Virtual Vault to PST, A copy of original email is created on your Outlook Personal Folder. However, still the archived email will reside on your Virtual Vault for future use.

 

19. How do I move emails from Virtual Vault to Outlook Mailbox Folder?

You can move emails from Virtual Vault to Outlook Mailbox Folder in two ways.

  1. Drag and Drop emails from Virtual Vault to Outlook Mailbox Folder
  2. Select the emails from Virtual Vault, right click -> Move -> Other Folder -> Select the Mailbox Folder from the Folder List and Click OK.

 

20. What happens when I move an email from Virtual Vault to Outlook Mailbox Folder?

When an email is being moved from Virtual Vault to Outlook Mailbox Folder, it will be immediately removed from Virtual Vault.

Take note that you will find two emails in Outlook Mailbox Folder.

  1. Email Shortcut
  2. Original Email moved from Virtual Vault.

 

21. What happens when I move an email from Outlook Mailbox Folder to Virtual Vault?

Once you move or drag and drop an email from Outlook Mailbox Folder to Virtual Vault, you will immediately notice the original email in Virtual Vault Folder.

However, the email will be scheduled for archival on the backend after office hours and next day morning you will find an email shortcut appearing on your Outlook Mailbox Folder.

 

22. What happens when I copy email from Virtual Vault to Outlook Mailbox Folder?

When you copy an email from Virtual Vault to Outlook Mailbox Folder, you will find two emails in Outlook Mailbox Folder.

  1. Existing Email Shortcut
  2. Original Email copied from Virtual Vault.

 
However, you will still have the original email appearing on Virtual Vault.

 

23. What happens when I copy an email from Outlook Mailbox Folder to Virtual Vault?

When you copy an email from Outlook Mailbox Folder to Virtual Vault, you will find two emails in Outlook Mailbox Folder next day morning.

  1. Email Shortcut
  2. Original Email on your Outlook Mailbox Folder.


You can still find the copied email appearing on Virtual Vault after the archival.

 

24. Can I delete emails from the Virtual Vault?

Yes, emails can still be deleted from Virtual Vault.

If you delete the emails from virtual vault, take note that corresponding shortcut will still reside in your mailbox. You may need to delete the corresponding shortcuts from your mailbox manually.

 

25. Can I delete emails in bulk from the Virtual Vault?

Yes, multiple emails can be selected and deleted at once.

 

26. Do deleting Enterprise Vault shortcuts remove the emails from the archive?

Deleting the shortcuts from your Exchange mailbox does not remove the emails from the archive. It will only remove the links to the archived emails which remains in the vault.

If you have deleted the shortcuts, you can still find the emails via Virtual Vault or Archive Explorer.

 

27. How do I delete archived emails from Outlook?

Microsoft Outlook 2010:

Firstly select the email shortcuts in your folders, then click on the Enterprise Vault toolbar and choose the Delete button.

You will be prompted with message below, and if select yes, both the shortcut and the archived item will be deleted from your vault.

Once deleted, you would not find the item in Virtual Vault and Archive Explorer any more.

Microsoft Outlook 2007:

Firstly select the Enterprise Vault shortcuts in your folders, then click on Tools -> Enterprise Vault -> Delete from Vault.

Click Yes to delete both shortcut and the archived item.

 

28. Can I create rules to automatically archive specific incoming emails?

With Virtual Vault, you can create Outlook rules to move specific incoming emails to Virtual Vault for archival. You need to have outlook running for this to work.

 

29. What happens if I move, delete or rename a folder in Virtual Vault?

You could move, delete, and rename Virtual Vault folders, but these actions cannot be performed on the default system folders, such as Inbox, Sent Items, Drafts etc or folders which already exist in your Exchange mailbox.

You can manage the folder in the following ways:

  1. To move the folder, right-click it. Then click Move Folder and select a Virtual Vault folder in the Move Folder dialog box.
  2. To copy the folder, right-click it. Then click Copy Folder and select a Virtual Vault folder in the Copy Folder dialog box.

 

30. How does an archived item look like?

In the preview mode, you would see short snippet of email as below. 

You can double click or open the email to view the full content.

 

31. How do I attach an archived email?

You can directly insert an email from the Virtual Vault as an attachment in your Outlook message.  Take note that attaching shortcut will result in recipient not being able to read the attached archive email.

 

32. Which email clients are compatible with Enterprise Vault for Macintosh?

Microsoft Outlook 2011 and Microsoft Entourage 2008

 

33. How to install Enterprise Vault client for Macintosh?

  1. Download the installation file here and save it to your desktop.
  2. Double-click on the installation file from your desktop.
  3. Double-click on “Symantec Enterprise Vault Client” to begin the installation wizard.
  4. Click Continue.
  5. Click Continue.
  6. Click Continue.
  7. Click Agree to Continue.
  8. Click Install to begin the installation.
  9. Enter your Macintosh user name and password. Click OK
  10. Click Close.
  11. You would be prompted to select the email client which the Enterprise Vault toolbar to be attached to.

 

34. How to store and restore emails from Enterprise Vault in Macintosh?

You would now see a new toolbar called Symantec Enterprise Vault Client in Microsoft Outlook 2011 or Microsoft Entourage.

To store to the vault, select to highlight one or more emails from your folder, then click on Store from the toolbar.

The format of the email will be changed as shown below. This means that the email is now successfully archived to your vault.

To restore the email from the vault, select to highlight one or more archived email first, then click Restore from the toolbar.

 

35. How to view an archived email?

If you need to view, reply, reply all or forward an archived email, highlight the email and choose the respective icon from the toolbar to perform the function.

 

36. How to delete an archived email?

Select to highlight one or more archived email first, then click Delete from the toolbar. This will delete the email from your Outlook/Entourage and the vault.

 

37. Why I cannot restore my earlier archived emails?

You would not be able to restore the emails prior to the implementation of the Enterprise Vault for Macintosh for your email account. You also cannot use any of the other functions from the toolbar.

You can only use the functions for emails archived after the implementation. As a workaround, please use a Windows computer with Microsoft Outlook to restore your earlier emails.

 

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