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Service & Support

Vendor Hardware Support & Service

  • 3 years parts and services on-campus
  • 4 business hours on-campus response
  • Loaner set available if notebook is not repaired within 3 business days
  • 1 year worldwide warranty

I purchased the notebook from the NUS notebook tender and it is not working

A comprehensive support infrastructure has been set up to assist students in the use of their notebook computers in the campus environment. You can also refer to the eGuides and eFAQ at IT Care web site. Students can approach any of the Faculty front-line support listed, Computer Centre's IT Care, and the Vendor Service Centres on campus. At the Vendor Service Centres, you must produce your notebook invoice. Then they will fix your notebook. But do backup your data regularly as data recovery is not part of the service scope.

What about off-campus support if I purchased from the NUS notebook tender?

We only provide on-campus support.

Will I get support and service from NUS if I have my own notebook or purchased it from another vendor?

No hardware service will be given.

However, the Computer Centre User Support Helpdesk and Faculty Student Cluster Lab Technicians will try and help you if you have a software problem. Nevertheless, priority will be given to notebooks purchased from the NUS notebook tender.

What sort of hardware service is covered?

If your hard disk is corrupted, no data recovery is provided. (Do backup your data.) This warranty is for three years for all parts except the battery and LCD screen.

I do not know how to get started to login to the Secure Plug and Play network

Approach the Computer Centre IT Care or the Faculty Student Cluster Lab Technicians. They are there to help you.

I intend to go overseas. Am I covered by the warranty?

You are covered 1 year to 3 years for world-wide warranty from the date of purchase (depending on the model). Check with the notebook vendor for World-Wide Warranty.

Where are the vendors hardware service centre?

Please see here for more information.