Thank you for your continuous support to the annual IT Perception Survey.  Currently into its 4th year, we are indeed heartened by your overwhelming responses and feedback of our services.

We noted some specific IT services had declined from a highly satisfied rating on the year when it was launched and welcomed by all.  The Anti-Spam measures (91% in 2007), and IP Tel services (87% in 2008) have dropped to 69% and 76% respectively.  We will study the survey results closely and identify our strengths and weaknesses, areas for improvement, and identify the gaps between expectations and experiences to further improve our services.

Internet slowness, email sporadic performances, and anti-virus protection and scanning continued to be key concerns for us.

For the first time, the Staff Portal satisfactory rating has dropped from a high rating of 85% to 64%.  However, you will be pleased to learn that since the beginning of the year, we have started extensive redesign work on the Staff Portal.  Once launched, information retrieval and eServices online will be more user-centric.

CORS' satisfaction rating has consistently improved over the past three years, from a low of 57% in 2006 to the recent 79%.  The team is committed and together with your help, will continue to improve CORS services.

We will continue to leverage on emerging technology and enhance staff nimbleness to improve our IT services.

Once again, I would like to thank you for your feedback.  Click <here> to view the survey summary report.

Chew-Goh Swee Wah
Senior Associate Director
NUS Computer Centre

In an unexpected flu pandemic, the role of IT is not only to ensure continuation of essential supported services, it is also crucial that relevant eServices are developed quickly and made available to support the management of a pandemic outbreak.

We develop eServices for temperature screening, visitor tracking and travel declaration, all of which effectively support the needs of the crises management team.

Open source software (OSS) refers to computer programs that are developed by their user community and made available to the public. 

In an open academic environment like NUS, OSS can enhance our pursuit of learning and research, and enrich our experience and exposure to software technologies.

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