Get Help >  IT Care

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ITCare is a technical support team who are dedicated in providing quality IT services to the NUS community. Established since April of 2004 until now, we play a vital role in supporting staff and students in carrying out their daily tasks. We offer various technical support services like assistance on network services, in-house applications, and address IT-related inquiries.

We are accessible thru phone, email, or web site.

Operating Hours & Contact

Our IT Care is in operation from Monday to Sunday, including Public Holiday. We make every effort to respond to all newly received questions to the IT Care within one business day, and aim to respond to urgent cases more rapidly.

Click here to access our service catalog.

Service

 

Helpdesk

Operating Hours

Hotline :  6516 2080   

E-mail  : itcare@nus.edu.sg

Fax      :  6872 5231

Phone and Email Assistance

Mon to Fri: 8:30am - 8pm 

Sat/Sun/Public Holidays: 8.30am to 6pm
An average wait time for phone is within 25 sec.

If you choose to email us, please furnish us your location, contact number, operating system used (e.g. Windows XP) and a description of the problem encountered/error message.  This will help us to expedite your problem resolution, within the next business day.
 

Walk In

Location

Level 1, Computer Centre, 2 Engineering Drive 4, Singapore 117584

Operating Hours

Mon to Fri: 8:30am - 6pm
Sat: 8:30am - 1pm
Closed on Sun & Public Holidays  

  • An average resolution time ranges from 1 - 2 hrs.
  • Self Help guide is conveniently available at under eGuides section. This will help you to shorten your queuing time.
  • Information required are: your contact number, operating system used (e.g. Windows XP), notebook model/brand and a description of the problem encountered/error message.
  • Notebooks not bought under NUS notebook scheme will be done on a best effort basis. An average resolution time ranges from 3 - 5 hrs.
  • Personal desktops and PDA bought outside NUS tender will not be supported

 

Examples of Work Done in Walk-ins

  • Basic troubleshooting to determine what the problem is.

  • NUSNET support, configuring NUSNET on Mac's and PC's, troubleshooting NUSNET problems.

  • Resolving Wireless connectivity problems.

  • Virus Removals.

Dispatch Engineer

Operating Hours

Mon to Fri: 8:30am - 5.30pm
Sat: 8:30am - 1pm

  • Dispatch service applicable to staff on campus only (no house calls).
  • Due to increasing request for PC housekeeping since the 1st contract , a chargeable fee of $160/day applies for PC housekeeping services to re-format, re-install and configuration for 2 or more computers.
     

Hardware Repair

We have partnered closely with DELL, Apple, GES, IBM, Toshiba, Fujitsu, HP & NUS PC Co-Op for hardware repair of desktop/notebooks/printers bought under the University tender. Our hardware support handles escalation of repair service to the respective hardware vendors based on warranty eligibility.

  • An average wait time for hardware vendor response is within next business day.
     
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