Get Help >  Service Catalog

Customer-focused

List of Service

Support Scope

Remarks

Operating System

Windows XP Professional (English)

 

Usage / Feature guide

Troubleshooting on OS related problems

Network connectivity issues 

 

Installation or Upgrading of OS For PIII system and above only

NUS asset only

Windows 2000 Professional (English)

 

Usage / Feature Guide

Troubleshooting on OS related problems

Network connectivity issues

 

Installation or Upgrading of OS For PIII system and above only.

NUS asset only

Windows XP Home Edition (English)

 

Usage / Feature guide

Troubleshooting on OS related problems
Network connectivity issues

 

Macintosh (English)

 

Troubleshooting on OS related problems

Network connectivity issues

Mac OS X and above
Installation / Upgrading of OS NUS asset only

*Requestor must provide installation CDs

Office Application

MS Office XP and MS Office 2003 only

Troubleshooting on MS Office related errors

 

Installation/ Upgrading
NUS asset only

Email Support

MS Outlook Client

  Troubleshooting errors

 Mailbox Setup

 

Outlook Web Access

Troubleshooting errors

 

POP3/IMAP Access

Troubleshooting errors

Mailbox Setup

 

Web Services

MS Internet Explorer 5.5 and 6.0 only

Settings and Configuration assistance

Troubleshooting on Internet Connectivity related issues

Only for users who are connected to NUS network

Webshopping

Installation of Software

Mapping of I:/ Drive for Webshopping

Queries support on Software licensing purchases issues.

NUS asset only

IVLE

General Enquiries on IVLE Portal

 

System Services 

Message of the Day (MOTD)

For request on mounting of System messages, Security information and important notices.
Staff only

 

File Services

Network Drive

Mapping related Services

For request of increase in Disk Quota for H Drive.

 

Print Services

Network Printer

Creation/ Removal of Print Queue

For request on Access Rights

NUS asset only

Security Services

Trend Office Scan

Updating of virus pattern file

For Laptop/Desktop that is connected to NUS network only

Networking Services

Local Area Network

Network connectivity Issues

Request for LAN Port Installation

 

Connected to NUS network only

Wireless

Network connectivity Issues

Request for Wireless Access Point Installation

Connected to NUS network only

Dialup

Setup and configuration check

Network connectivity Issues

Connected to NUS network only

VPN

Setup and configuration check

Network connectivity Issues

Connected to NUS network only

GRIC

Setup and configuration check

Network connectivity Issues

Connected to NUS network only (For Staff only)

IP Phone

Request support for setting up of IP phone

IP Phone network connectivity Issues

Troubleshooting of problems

General bills enquiries

 

Administrative Services

NUSNET Account

Creation /deletion related request for Staff.

Password Reset

 

Matriculation Card / Staff Card

For general enquiries on Issuing of card or loss of Card.

PIN Reset

 

Personal Email Alias

Creation

Deletion

Amendment

 

Hardware Support

Only for Desktop bought under NUS tender

Troubleshooting of problems.

Assist in escalation to Hardware vendor.

Hardware must be within warranty period

 

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