Customer Service
January 2008
Dear Henry, there was a technician by the name of Christopher who came last Friday evening to fix my visiting Prof's PC. Many thanks to you and your team very much for the prompt answer to our request for help. Really appreciate it very much!
-Mr. Teo Fang Pin, Administrative Officer, Division of Engineering and Technology Management
Dear Jeff, much thanks for the helpful instructions. The programme is working now. Best wishes for a bright and fulfilling 2008 to you and yours.
-Assoc Prof Ngiam Tee Liang, Social Work
February 2008
I guess you guys never get thank you-s for all the hard work you put in. So...THANK YOU SO MUCH! We wouldn't have such a good system without you guys.
-Ms. ShalinaBte Mohamed Latiff, NUS Undergraduate, Arts & Social Sciences
March 2008
Dear Fit, thank you very much for the help you rendered me this morning. Thank you for your patience in helping me to solve my email problems and for your excellent customer service skills. It�s really nice to hear an uplifting and confident voice giving me instructions over the phone.
-Ms. Jean Liew Zhiqu, Administrative Officer, Office of the Provost
I have been assisted by Kelvin over there and have to say he is one of kind who really cares about needs of us--at individual level. It is very nice to know that we can get a quality service as he has done for me. Thank you very much for your help.
-Ms. Reiko Yamagishi, Teaching Assistant, School of Computing
April 2008
Hi Rocelyn, thank you so much for everything you did for me both yesterday and this morning in sorting out my problems with my Outlook Express program. Your advice has proved to be so useful and your patience, working with such a technological Philistine such as me, is hugely commendable. NUS is very fortunate to have you on its staff. Many thanks once again for the time and effort spent on solving my case.
-Dr.MalcolmH. Murfett, A/P in History
Dear Lin Tee and Kelvin, (Please extend BMO's thanks and appreciation to Kelvin. His name is not in the database) Thank you for helping us at BTC Business Management Office with the Fujitsu notebook. Both your helpfulness and promptness from the time Edmon called to enquire to the installation of the necessary software into the laptop are greatly appreciated.
-Ms. Audrey Wong Swee Chin (Head, BMO), Senior Manager, Bukit Timah Campus Management Office
Thank you very much Rocelyn, you are very helpful indeed. I felt so bad that you have to sacrifice your meal time to help me; I really appreciate your kindness and patience with me. Thank you very much.
-Mdm. Juline Singorahardjo, Management Assistant Officer, Central Library
May 2008
Hi, I would like to take this opportunity to compliment an exceptional staff of NUS IT Care, Mr Henry Chiew. His patience and wonderful service exemplified in his line of work was a great help to me when I was unable to view incoming e-mails pertaining to my NUS alumni account. Henry's expertise and his remarkable problem-solving abilities are rare indeed. Most importantly he has displayed a positive attitude in helping end-users. I deeply appreciate the time and effort he has spent to follow-up on the issue. If the quality of a firm's employee is an indication of future success, then NUS IT Care has a very bright future. Keep up the good work!
-Ms. Chong yan Pheng Christina NUS Undergraduate
Dear NUS IT Care Services, I would like to thank your assistance, especially from Mr Henry Chiew for the help rendered. I was impressed by his patience and quick solutions offered to retrieved my lost-yet-found inbox folder. Guess I have one less reason to dislike NUS, but to like NUS even more! Kudos! Will spread this efficiency among my NUS MBA friends. Lastly, thank you so much.
-Mr. Goh Chun Keong NUS Undergraduate
Dear Fit, thank you so much for the help you had rendered me in the last two occasions when I had problems with my computer. I am highly impressed with your knowledge and quality of service. Well I owe you one although it is your job, anytime if you could please let me know and I would like to invite you for lunch. Once again great support and thank you!
-Mr. Ravindrans/oSockalingamManager Office of Safety, Health and Environment
